Willowbrook Chrysler Jeep Dodge RAM

G.K Is the man! Got the best deal for me on my new truck! Love the new wheels and the team there was amazing! Love the new wheels and the team there was amazing! More

I will try to keep this as short as possible but the details are important. I have been with this dealership for 4 years. Earlier this month, I traded in my 2021 Jeep Cherokee and decided to upgrade as details are important. I have been with this dealership for 4 years. Earlier this month, I traded in my 2021 Jeep Cherokee and decided to upgrade as my family is growing to the 2025 Grand Jeep Cherokee. They inspected the car as is expected and assured me all is well. 3 days after the brand new 2025 Grand Jeep Cherokee breaks down on the Trans Canada highway. The car went into safety mode and refused to even allow me to get to the right shoulder and then shut off completely with the service transmission warning. I wasn’t properly off the highway and almost got hit 3 times by traffic. After 3 hours I was towed. To add insult to injury, yesterday I was informed by their finance department that there was a delay in the paperwork which resulted in me having to pay an extra biweekly payment for the car that I no longer owned. They have yet to make it right and they keep gloating about being the number 1 dealership in Canada. My advice is stay away from this dealership and stay away from American cars. You are better off paying for a Toyota 4 Runner. With Toyota stay away from the ones made in Virginia, make sure they are made in Japan. More

I had my 2019 Dodge Grand Caravan SXT Premium delivered from Langley to Victoria, putting my trust in Kyle Linn to deliver a vehicle with all the features he promised. That trust was a huge mistake. Kyl from Langley to Victoria, putting my trust in Kyle Linn to deliver a vehicle with all the features he promised. That trust was a huge mistake. Kyle assured me—not once, not twice, but three times—that the van was equipped with heated seats and a heated steering wheel. After signing the papers, I quickly realized that was a complete lie. When I confronted him, he promised to have them installed. But the moment he got my money, he vanished. It’s been over two weeks, and he has completely ghosted me. No follow-ups, no solutions—just radio silence. But it gets worse. He was completely dishonest about the price. When we spoke on the phone, I asked him to be upfront about all costs so I wouldn’t be hit with unexpected charges. Yet, to my absolute dismay, I was gobsmacked to see an extra $4,000 added to my bill. When I told him I was frustrated and unimpressed, he offered to "make it right" by throwing in a $500 gas card. Surprise, surprise—I'm still waiting for that, too. And let’s not forget the other broken promises: The van was supposed to have all-weather tires. It doesn’t. It arrived with a chipped windshield and a non-functional power outlet. I was promised an extra key—still waiting. I STILL haven’t received my copies of the paperwork I signed. The gas card? Yeah, I won’t hold my breath. This entire experience has been nothing but lies, deception, and the worst customer service I’ve ever encountered. If you’re looking for integrity, you won’t find it at Kyle Linn’s desk. Avoid Kyle Linn, avoid Willowbrook, and avoid Canada Drives unless you enjoy being misled and ignored. More

Kevin and the team at Willowbrook Chrysler are top-notch. They were attentive and provided an stress-free experience when I was looking to buy my next vehicle. Kevin found several options based on what I wan They were attentive and provided an stress-free experience when I was looking to buy my next vehicle. Kevin found several options based on what I wanted and was willing to listen to my requests. I ended up with exactly what I wanted for less money and more add-ins than any other dealership I checked out. I highly recommend you go see Kevin Barnaby and the team at Willowbrook Chrysler in Langley. More

Helped get us into exactly what we were looking for . Went above and beyond to find us the car and helped in every way possible . Thank you Went above and beyond to find us the car and helped in every way possible . Thank you More

I was called by a salesman from this bull. ... company!! After spending quite a bit of time talking to him, and supplying him with all my information, I was told that he would get back to me w ... company!! After spending quite a bit of time talking to him, and supplying him with all my information, I was told that he would get back to me with some vehicles I might be interested in. After waiting 5 days, I realized he was full of sh.., and he never returned with anything. This dealership is a joke, and my personal opinion is, dont bother with these morons. Go anywhere else to buy your car!! More

I have never had such a bad experience with trying to have something corrected as I have with this dealership. Sold a car Sept 2023, plastic was peeling inside and the brakes didn't to be replaced (only have something corrected as I have with this dealership. Sold a car Sept 2023, plastic was peeling inside and the brakes didn't to be replaced (only noticeable at highway speed). First major rain, sunroof drain plugs were clogged and flooded the bake seat. Good luck getting a hold of the salesman and advised I had no warranty to cover that. Brought that car in Jan 2024, (Still getting calls about if I want to trade this car in yet I haven't owned in in over a year) sold a used Escape. After some repairs that needed to be completed I was finally able to pick up my car 2 weeks later. They told me they would transfer everything from the other car to the new one, never did. Took another 3 weeks for them to finally locate my property in a garbage bag in the corner of the detailing shop. Car had to be detailed 3 times do to a major mold issue and poor detailing as they missed most of the back seat. They wanted me to put a new windshield through my insurance because the sales guy didn't notice the huge crack. They sent a mobile company to my driveway finally after several conversations. Was told they would make the first payment, wrong I did!! Because of all the note on my file with all the issues I had with those two cars, they called and said we are going to make this write... Don't believe them because I'm now blocked from my sales mans number because they still haven't closed out my old loan so I'm being forced to pay for two cars! I have told them to never, ever call me again. Don't care how good the deal is I will hang up on everyone one from that dealership that calls me from this day forward. If you need a loan that you pay twice a month, good luck! Long story short, this dealership is a joke! There "Friends Mean More Then Money Slogan" only applies to the first car you buy, then you are just a sucker! Trust me, I feel for it and my eyes are wide open. There sale men write positive reviews to try and sucker you in. Don't believe me, read the 5 Star review from August about the truck someone purchased, take note of the name and they check out the sales team on the website.... Same person. More

Just bought a 2017 Hyunday Tuson, when we first decided to get the car I told them I wanted winter tires on it, the guy we talked to said no problem, when we picked up the car we drove it off the lot went to get the car I told them I wanted winter tires on it, the guy we talked to said no problem, when we picked up the car we drove it off the lot went 2 blocks and ran out of gas, had to call a tow truck to get gas delivered to us, then I started dealing with Chris, the best guy ever to deal with, to make a long story short deal with Chris More

I had an absolutely horrendous experience with Willowbrook Chrysler Jeep Dodge RAM in Langley. Here’s what happened: I had a private buyer who secured financing through Willowbrook, requiring m Willowbrook Chrysler Jeep Dodge RAM in Langley. Here’s what happened: I had a private buyer who secured financing through Willowbrook, requiring me to sell my vehicle to the dealership. Despite agreeing on a deal at the end of October, scheduling conflicts on their end delayed the process to November 1st. The salesperson, MANNAT SANDHU, pressured me to complete the deal on October 31st after calling me late on October 30th, showing a complete disregard for my time and commitments. I arrived at the dealership at 9:30 AM, as scheduled, after an hour’s drive from Vancouver. Mannat was a no-show, leaving me in the hands of Bindi from the service department, who was unaware of the situation. The lack of communication and organization was appalling, leading to confusion and a delay in the inspection. Bindi had no indication of the situation regarding the vehicle sale and that he needed to get a pre-purchase inspection done instead of a safety inspection that Mannat told him to do. After hours of waiting and missed work commitments, Mannat casually arrived at 12PM, acting as if everything was fine. When I asked what took so long, he asked me to understand that it takes time to commute from Abbotsford to Langley—as if my commute from Vancouver was insignificant. His lack of preparation and dismissive attitude were infuriating. He then asked me to just take the car back to Vancouver and wait for a person from the dealership to come give me a cheque and pick up my vehicle. The entire experience was a stark display of the dealership’s incompetence and disregard for customer service. Despite my repeated requests for assistance, I was brushed off by the general manager, Curtis, who offered nothing more than a half-hearted apology. Mannat’s disorganization caused further delays, making a mockery of what should have been a straightforward transaction. Other employees at the dealership noticed me hanging around waiting and had many negative things to say about Mannat...further adding to his shady, unprofessional and inconsiderate business practices. By the time I left Willowbrook Motors at 2:00 PM with my cheque, I had lost valuable time and had to miss work, all due to their incompetence. I strongly advise against dealing with Willowbrook Chrysler Jeep Dodge RAM. My experience was nothing short of a nightmare, and I hope others can learn from my ordeal and avoid such a terrible experience. I wish there was a zero star option. More

Tried to charge me $2,250 to transfer a factory warranty, that should be FREE. While purchasing vehicle, they kept pushing and pushing for a $4,423 72,000Km warranty. After I kept refusing that, they then that should be FREE. While purchasing vehicle, they kept pushing and pushing for a $4,423 72,000Km warranty. After I kept refusing that, they then mentioned previous owner had Extended warranty on the vehicle, good for another 60,000Km, wow that was a nice of them to find that out (of course they knew that all along). And, wow, it's only $2,250 to transfer the warranty instead of $4,423. That didn't sound right, and finally convinced them to leave me alone and buy vehicle with-out adding warranty. The next week I went to Chrysler dealer in Chilliwack (Banters) to enquire about this extended warranty. The lady was on the computer for few minutes checking things out, and in the end she said, yes... definitely has extended warranty from previous owner. I asked, how much to transfer to me, the new owner. She said, I just did that... NO CHARGE. So, how crooked is this Willowbrook Chrysler for trying to steel $2,250 from me ! More