Whiteoak Ford Lincoln Sales

horrible worst experience. lied to me-told me price advertised on internet was for financing price, when i got home it definitely said is was cash deal..... an worst experience. lied to me-told me price advertised on internet was for financing price, when i got home it definitely said is was cash deal..... and then just overall terrible way to treat potential customer... will never go there again... that's my way of retaliating - i have 3 ford trucks in our company- this was for a personal vehicle.... too bad... their loss More

HORRIBLE If I could put 0 stars I would. The most horrible experience I have endured when purchasing a vehicle. I was pressured into purchasing a warranty af If I could put 0 stars I would. The most horrible experience I have endured when purchasing a vehicle. I was pressured into purchasing a warranty after declining on multiple occasions. I believe I said NO to the warranty at least 10 times during the sales process. Dylan Salame the Finance guy was a more pushy sales rep than my actual sales person. On his second or third attempt to persuade me he said don't worry, if its not right for you, you can cancel. Each time I turned down the warranty he would counter with another reason why I "NEEDED" to get it. I had my two year old daughter with me and she was starting to get very agitated with how long it was taking. He continued to drag on the sales process by pursuing the warranty. He even played the part where his printer wasn't working and we needed to wait while he prints the documents on another printer which delayed things further. After over an hour of me refusing, I caved and accepted his offer just to be able to get out of there. The next day I called and emailed him to cancel the extended insurance policy. He wouldn't answer my phone calls or emails. After sending a text message telling him that I would be writing a review about my experience he quickly called me back. He said that there is no cancellation on warranties (which contradicted his sales pitch) and then told me there is nothing he or I can do. He pleaded for me not to write a review, which I didn't as I gave him the benefit of the doubt. I read the contract I signed the following day and it clearly states that there is a 30 day cancellation period. I contacted the company that issues the warranty and they confirmed I was well within my rights to cancel. They even sent multiple emails on my behalf to request the dealership to cancel the policy. I tried reaching out to the dealership, Dylan and upper management. No one would get back about the situation. Around a week after my initial purchase the dealership closed operations due to Covid-19. Now months after the original issue, Dylan is no longer with the dealership and they still refuse to call me back. These criminals have stolen thousands of dollars from me and tarnished Fords name. I will be taking this matter above the dealership and reaching out to Ford Canada to see if I can receive more responsiveness. More

Wild goose chase. Called on a Friday to set up to view early Saturday morning. 1 hour drive down vehicle wasn’t there sales staff took it home. 1 hour back home. Try t Called on a Friday to set up to view early Saturday morning. 1 hour drive down vehicle wasn’t there sales staff took it home. 1 hour back home. Try to book an appointment Saturday afternoon. 1 hour drive again. Oops sorry it’s in Hamilton not here. 1 hour back home. There is everything from a Caravan to Lincoln on the lot. But sales staff choose a 350HP Durango to drive. Everyone with common sense would know why this vehicle was chosen as a free ride. Don’t blame the employees but management really stinks to allow this would be a deeper danger sign. Stay away !!!! More

Poor service department We were assured when purchasing that living outside the area would be no problem. Wrong. We had to travel back in and found that some of the sales peo We were assured when purchasing that living outside the area would be no problem. Wrong. We had to travel back in and found that some of the sales people had left abruptly.. Problems arose. The day after bringing home our vehicle the service engine light came on. We were offered compensation of oil changes. When we tried recently to redeem we were told we had to leave the vehicle for the day. They would not give us a scheduled appointment. This has been a pain. So if you do not live in Mississauga I would not purchase here. We called our local dealership and they were very courteous and obliged with a quick set appointment. More

Shaz Kajee was my sales man. I can’t express enough how great my experience to buy a new car with was. He makes it easy to be able to make a decision and the most important thing, he cares. He cares about great my experience to buy a new car with was. He makes it easy to be able to make a decision and the most important thing, he cares. He cares about his clients and makes sure to get what we want. He discloses everything clear and simple. Thank you so much Shaz!!! If you go to Whiteoak ford lincoln ask for Shaz for sure. More

Great service and very friendly staff.Providing me with Great service and very friendly staff. Providing me with a test lincoln corsair for 2 days won me over to not only select this make and model but to Great service and very friendly staff. Providing me with a test lincoln corsair for 2 days won me over to not only select this make and model but to go through Whiteoak. More

Great Sales Rep Service Working with Stefan Pandurevic as my Sales Rep was a great experience. He was very friendly and took his time explaining features of the car I was int Working with Stefan Pandurevic as my Sales Rep was a great experience. He was very friendly and took his time explaining features of the car I was interested in. He was willing to work on my behalf to get a great price and did not pressure me into making a decision on the spot. Stefan made sure the car was clean, and inspected for me when I came to pick it up. His service was friendly and also made sure to check up with me afterwards to see how my experience was with my car after a couple of days of owning it. More

Great service Todd is a solid rep to deal with. Always very knowledgeable and easy to talk to about what is happening and more importantly he is very clear in the s Todd is a solid rep to deal with. Always very knowledgeable and easy to talk to about what is happening and more importantly he is very clear in the steps needed to resolve. More

It was the best and easiest experience I've ever had. Diane was fantastic to deal with and made the experience very easy and enjoyable. She helped us find the right vehicle and made the transition from ou Diane was fantastic to deal with and made the experience very easy and enjoyable. She helped us find the right vehicle and made the transition from our old lease to our new purchase comepletely seamless. More

Very professional team with a friendly & pleasant attitude Diana had showed the usual understanding of our concerns while dealing with all requests the usual tolerance adopting a very persistent attitude Diana had showed the usual understanding of our concerns while dealing with all requests the usual tolerance adopting a very persistent approach to highlight all the vehicle features More