Whiteoak Ford Lincoln Sales

CHEATERSIf I can describe them in one word.The time you CHEATERS If I can describe them in one word. The time you entered and the time you are out from this dealership, you face THEIVES. I bought a Linco CHEATERS If I can describe them in one word. The time you entered and the time you are out from this dealership, you face THEIVES. I bought a Lincoln MKZ from them during pandemic, knowing this is the worst time for everyone and they will sell their car on any condition. I looked an Lincoln MKX on line and liked it, Received a call from a salesperson name TAHA from Whiteoak, Got my information and sent me all details about the car. Two hours later I got call again saying that I am approved for the vehicle and set up an appointment to come in(Shocking for me because I didn't even give them permission to pull my credit). Anyway I went in and looked at the vehicle which was listed as 65439KM, but original KM on the vehicle was 75559. It is a typo, he replied. So I asked what about the price it should be less. NO was the answer. Same time when I wasn't interested this vehicle any more he showed me another SUV was parked besides it, saying its exactly the same car less KM and the price was less. I asked to show me from inside, He replied lets do paperwork and grab the keys same time. We went in and did paperwork. Gave them deposit, while was signing papers I found out it wasn't the same car .It was a smaller version of MKX, which is MKC. When I asked the sales person , He replied no no its almost same thing don't worry about it as am buying a gum that it taste the same. Now the deposit is done and credit was pulled what choices I have. I still denied to buy that car. Finally I looked around online and like an MKZ and put offer on it. Which was denied right away as they knew that i am stuck with them. When came home the next day I found out that they pulled my credit from three different financial institutions. Next Appointment I went in they sold me the MKZ on the same price was the asking price. When I asked the salesperson that this MKZ doesn't have a navigation which I really need. He replied once you buy the car than Lincoln ill send you a software upgrade than you will get Navigation, which was a complete lie, I found out later from Lincoln that this car doesn't have or come with navigation, upon asking him later why did you lie, he replied I am from Chrysler just got hired at this dealership and doesn't have too much knowledge about Ford vehicles. Deal is done from the sales department now going to Finalized the deal, where I met with EMIR who try to make more money of you and sell you the warranty. He spent hours trying sell me third party warranty instated of Ford warranty because they get more commission This vehicle has 50000km left under for power train warranty from Ford and sold me third party warranty for $4000.. For a $22000 car i ended up buying for $26000 plus taxes. Please don't go to them unless you absolutely know bout cars and read my review before you go to them. More

The hospitality and care was very much appreciated.Hamid Sharafi took the time to answer all my questions even before I visited the dealership.Thank you for all your help ,we love our new Mini Cooper. Sharafi took the time to answer all my questions even before I visited the dealership.Thank you for all your help ,we love our new Mini Cooper. More

When I purchased my Land Rover Neal was salesman and He was honestly the best I've ever dealt with, Helped me get the best deal I could and made sure I left the dealership satisfied and with a smile. Thank was honestly the best I've ever dealt with, Helped me get the best deal I could and made sure I left the dealership satisfied and with a smile. Thank you Neal!! More

Most disrespectful people I have ever met. Made me pay a $500 deposit to tell me that they have sold the vehicle. Also the sales advisor was extremely cocky and disrespectful. $500 deposit to tell me that they have sold the vehicle. Also the sales advisor was extremely cocky and disrespectful. More

Purchased a 2018 ford transit and was dealing with Hamed S of white oak ford Lincoln. Great service and extremely happy with everything from start to finish. S of white oak ford Lincoln. Great service and extremely happy with everything from start to finish. More

Overall I was very happy with my purchase. I came in just to look and Ricardo Garces as well as the business manager Steffan Favis helped to find a vehicle that I ended up loving and was perfect for me. Ther to look and Ricardo Garces as well as the business manager Steffan Favis helped to find a vehicle that I ended up loving and was perfect for me. There was alittle oops when they put the ownership under the wrong vehicle but it was quickly fixed. If you do have any issues while purchasing they are very happy to fix them and make sure that you are happy at the end. More

Just purchased a 2020 Ford Explorer ST and I was amazed by the customer service from my Sales guy (Gustavo) and the Assistant Manager (Artem) for the professionalism and follow through. Had a couple of hi by the customer service from my Sales guy (Gustavo) and the Assistant Manager (Artem) for the professionalism and follow through. Had a couple of hic-cups with some of the add-ons (not their fault, just delays from Ford) and they came through with everything promised and kept me informed the entire time. Easy to deal with and quality customer service from the Sales team at Whiteoak Ford. Thank you! More

They don’t deserve even 1 star. They are bunch of unprofessional liers. I had a deal for Ford Mustang on October 17, paid deposit of CAD1000, signed some papers, credit check approval done, car regis unprofessional liers. I had a deal for Ford Mustang on October 17, paid deposit of CAD1000, signed some papers, credit check approval done, car registered under my name and plates put on car” this is what they told me” waiting for fixing brakes because of recall before delivery. After 2 weeks waiting had an appointment for final signature, then they told us the car was sold by mistake to an other customer few days ago. For all Canadians, please DO NOT GO TO THIS DEALER EVER. I don’t recommend them at all. All non caring unprofessional specially manager Muneir Alhayek. More

Purchased a mustang gt on Sept 30, on the drive home, engine light came on, pulled over immeaditatly to ask sales man what I should do, did not want to damage engine, no response, like there never is, ca engine light came on, pulled over immeaditatly to ask sales man what I should do, did not want to damage engine, no response, like there never is, called many times to ask if car was there to view before driving a 2 hour distance, no one ever seemed to answer the phone there, always went to recording, had car towed home for fear of damaging the engine, still 5 days later NO CALL FROM DEALERSHIP, wished I had read the reviews before purchasing, probably would have made a difference on me buying from them, More

Just bad bad bad service. A complete total no body cares place. Lincoln concierge is a joke. Should have listen to my wife to go for the Lexus. Never again. place. Lincoln concierge is a joke. Should have listen to my wife to go for the Lexus. Never again. More