Whiteoak Ford Lincoln Sales

I bought the Ford bronco sport 3 years ago. Not only did I have a horrible time with the sales consultants, where they promised my car will have certain things making me sign, and then i didn't Not only did I have a horrible time with the sales consultants, where they promised my car will have certain things making me sign, and then i didn't receive any of it. I have proof of conversations. The sales manager wouldn't let me back out to get the UPGRADES I wanted and told me he will fight me in court... what??? Since taking the car, I've repaired it multiple times a month for 3 years, the windshield cracked twice, the oil was leaking, coolant leaking, Bluetooth broken, radio doesn't work. Constant warning messages popping up, most recent a FAILURE TO SHIFT message came up and PUT MY CAR IN PARK WHILE DRIVING!!!! which blew my transmission, you think ford helps since this piece of xxxx car did it on its own... NOPE!!!! The dealership sucks, the car sucks... More

We were introduced by the concierge to Randy Critchell to help us in our selection of a used vehicle. After reviewing their inventory and crunching numbers we decided to buy a new vehicle with interest term help us in our selection of a used vehicle. After reviewing their inventory and crunching numbers we decided to buy a new vehicle with interest terms that worked best for us. Randy wasn't pushing us towards any particular model but rather simply presenting vehicles and financing rates (a pleasant surprise). We are very happy with our 2024 Corsair purchase. Thank-you again Randy for great service and following up with after-sales contact. More

I was in a bind as my work f 150 was having some electrical issues. The at team at White oak Ford did a fantastic job right from the beginning. My vehicle was fixed properly and my experience there electrical issues. The at team at White oak Ford did a fantastic job right from the beginning. My vehicle was fixed properly and my experience there was superb. Mohamad the service advisor and whomever the mechanic was that worked on my truck I owe a huge amount of gratitude. The experience here is an example of a dealership that cares about their clients. This place is nothing but class and I will forever be indebted. Thank you. Joe Bruno More

Scammers. Worst experience ever for dealership. I went to Whiteoak Ford to lease a truck. met with sales person Hubert Ho, He quoted me a down payment of 5K+HS Worst experience ever for dealership. I went to Whiteoak Ford to lease a truck. met with sales person Hubert Ho, He quoted me a down payment of 5K+HST. Their price was too high so I went to another dealership who were offering same truck with 3500+HST down payment with free maintenance for 2 oil changes and doesnt need to buy protection plan because it was 2 year lease. however that dealership dint have inventory. Hubert Ho sales person from Whiteoak called me again and promised the price match. he still tried to add up additional charges which i refused. I signed the deal once we agree on 3500+HST down payment and he asked for deposit of 3000 before even the credit application approval. I paid 3K. They submit my credit application and i received a call from Ford Credit check. Next day i received a call from Whiteoak Finance manager Wajahat again that He want to file the Credit application and during the credit application he asked maintenance plan (600 +HST for 5 oil changes) + protection plan 2K which they did not discuss before signing the deal. i realized that this is a scam. if i buy protection or not, they would still overcharge me at the end of the lease. I received call from Max Careau and I asked to cancel the deal and return my money back. which He refused to do so. More

Bought a 2019 Lincoln was promised summer mats by the sales manager TJ as well as Aftab two months later they tell me that TJ no longer works there and they don’t remember ever promising those mats.. I h sales manager TJ as well as Aftab two months later they tell me that TJ no longer works there and they don’t remember ever promising those mats.. I have text message stating that they’re working on getting those mats… More

Worst service ever. Don't even consider buying a vehicle from this place. If there is a rating less than zero I would give it to this dealership, especially service dep Don't even consider buying a vehicle from this place. If there is a rating less than zero I would give it to this dealership, especially service department. I bought a new car from this dealership, and my wipers broke, and they have been ordering wipers for me since September 2023. and we are now in 5 Dec.2023 and the right parts are still not available, although they made me go 3 times to the dealership saying that the parts are there to find out later in the day that they have the wrong parts. If they cannot take care of a wiper.. . What do you expect from them?? I asked them to provide me with a car rental on their own expense because my car is not drivable in winter with broken wipers, and it is their fault , as it took them so far around 3 months without solving the issue, and they refused saying they need another 3 weeks to get the part and they cannot cover this expense of car rental, and didn't even offer any other kind of compensation. They insist the car is drivable and there is no issue...this is the head of the service department saying that. . More

Bought a used vehicle that was advertised as coming with a spare set of tires. Got screwed around for 3 months and was told the tires were thrown out and I would have to pay for new ones. Complete lack of a a spare set of tires. Got screwed around for 3 months and was told the tires were thrown out and I would have to pay for new ones. Complete lack of accountability and the general manager, Anees refused to even come and talk with me, he threw a new hire employee under the bus and xxxxxx me around for well over an hour. Worst dealership I have ever seen and they have a complete lack of respect for their customers. More

This is the worst dealership. I purchased my vehicle there in 2018 and purchased a maintenance packaged that covered oil changes and tire rotation. Today I go in to do oil chang I purchased my vehicle there in 2018 and purchased a maintenance packaged that covered oil changes and tire rotation. Today I go in to do oil change and tire change and they present me with a bill AFTER the work is done. At that point telling me warranty was over at 100k & I am at 102K. SOMETHING THAT SHOULD HAVE BEEN DISCUSSED WHEN I BOOKED THE APPOINTMENT or before the service was done. Spoke to the service manager that told me "$170" is nothing and that i would have to pay somewhere else?? WOW! He was so arrogantly telling me that I should have know and that its not their responsibility, Really, called in to book the appointment, told them I had a maintenance package?? Then service advisor says he is "new" & didn't know. Since day one nothing but issues with this dealership. Stay away. I was in the market for a new vehicle....at least i know where NOT TO GO. More

I have been going to Whiteoak for ages and decided to travel out to them since I moved. Unfortunately this place is now run by 0 familiar faces. I still went there but will bring my business somewhere el travel out to them since I moved. Unfortunately this place is now run by 0 familiar faces. I still went there but will bring my business somewhere else that does not try to scam me... and then repeatedly dismiss and ignore my questions about how they came up with their quote. This new owner honestly has disappointed a lot of people with the business ideas they are going by... unreal. More

Stay away- save your money and time. The worst customer service experience. From the management to the Business office, they lack customer service. Dealing with them has been a nightmare The worst customer service experience. From the management to the Business office, they lack customer service. Dealing with them has been a nightmare and nothing but a headache. I have dealt with many dealerships, this is the worst. Like More