Whitby Toyota - Service Centre

Outstanding Service for a 2003 Corolla LE I have had the pleasure of dealing with Whitby Toyota for the past 13+ years and each and every visit I have been extended nothing but the absolute ou I have had the pleasure of dealing with Whitby Toyota for the past 13+ years and each and every visit I have been extended nothing but the absolute outstanding Customer Support. My encounters with Debbie - Front Desk is always a joy - her professionalism, dedication and always advising - when I thought perhaps I could not afford the work that was required at that time - of the options that were available to me. Your establishment is only "as good as the people you employee" - and obviously with committed individuals that you continue to employ - your reputation for service is, in my opinion, outstanding. I absolutely love my 2003 Corolla LE and with over 203,000 km's I will continue to travel down the road. More

Very friendly, and efficient staff. The service centre is clean, very professional and the waiting area is comfortable with lots of refreshments and informative newsletters. is clean, very professional and the waiting area is comfortable with lots of refreshments and informative newsletters. More

My car was starting to have issue and wanted to have it looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be g looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be getting worse called another toyota dealership and could of had it inspected THAT day if i wasnt so busy at work. I understand sometime schedules can back up so i didnt hold it against them and figured i'd give them another shot at a later time My next experience was having a battery replaced. Booked an appointment (thankfully this time only 3 days in advance) and brought my car in. When I asked how long it would take to complete the job I was told 45 minutes so i decided to wait instead of taking a shuttle home. Over a hour and a half later the job was still not done and after inquiring about the status was told "they got busy and it should be done shortly". Once completed I checked everything out and found a couple issues with the job. First the automatic window operation was not working. After telling them the issue a mechanic came out and fixed it in 30 second (the system needed to be reset which is apparently part of their battery replacement procedure). This could have been more of a headach if i had driven off the lot. The second issue was they broke my plastic trunk liner. Once i pointed it out to them I was told "bring it back and we will fix it". They did end up "fixing" it (fixing in quoates as it is a sloppy job imo) but i had to call them a week after dropping it off to check if it was ready. I would rather drive 45 minutes to another toyota dealership then deal with Whitby Toyota again. More

I live in Newcastle and I drive to Whitby Toyota to have my vehicle serviced. The staff is very friendly and I am always treated with great respect there. I am known on a first name basis and always remembe my vehicle serviced. The staff is very friendly and I am always treated with great respect there. I am known on a first name basis and always remembered when I go in. The fast and efficient service is the best there! i bought and service my vehicle there and I highly recommend this dealership to anyone looking to purchase a vehicle. More

This dealership doesn't even deserve the one star but I guess I couldn't do half. I took my car that had died on me while i was driving it. They called and told me it is my starter and it's going be 500 I guess I couldn't do half. I took my car that had died on me while i was driving it. They called and told me it is my starter and it's going be 500+ to get it fixed I told him that's not the problem he called back and said its the circuit a day later they call and said its my daylight running light was causing the problem so they had to disconnect it. 24 hrs later and $300+ to figure that out not to mention that they left the car with no daytime running light so now I am at risk of being ticketed. After all of that the car is still giving problems a man who doesn't even have a shop came to my house and in 3 hours diagnosed and fixed my car for $150. When I complained about the whole thing to John he offered me a free oil change, I'm not looking for freebies I want quality for my money, Toyota whitby is a disgrace to Toyota I wouldn't even let them wash my car. Here u was planning to get my mom a Toyota for Christmas I don't think so More