Whitby Toyota - Service Centre

Terrible customer service Zero rate! 0 The worst customer service I’ve ever got! The only thing they are interested is to take your money, it doesn’t matter you are satisfied Zero rate! 0 The worst customer service I’ve ever got! The only thing they are interested is to take your money, it doesn’t matter you are satisfied or not! I am sure Toyota Whitby is working hard to ruin the brand! They fixed the air conditioning last time and got more than $300, and the system doesn’t work and yesterday they asked me to pay about $700 to fix their bad maintenance! I don’t recommend such place! I had a very bad experience with customer service, it was really nightmare. I left their place unsatisfied with their reactions and fake stories, nobody was care about my case. My car left your place with unsolved issue. More

24 return visits for the same issue 24 return visits to Whitby Toyota to have the SAME issue looked at. Whitby Toyota appears to have zero respect for their long standing customers time. 24 return visits to Whitby Toyota to have the SAME issue looked at. Whitby Toyota appears to have zero respect for their long standing customers time. I just can't think of another reason.The scope of work is clearly written on the "work order" the very document which tells the tech what to do. What else is not being done? Once again I'm waiting for the manager to get back to me with details of what went wrong again. We all know what went wrong. The techs don't read the work orders. More

Too Busy selling Tires. No Longer care about small town cust I have been waiting for a month to get an oil change. I have had my tundra since new in 2004 and always had excellent service at Whitby Toyota until I have been waiting for a month to get an oil change. I have had my tundra since new in 2004 and always had excellent service at Whitby Toyota until the last two years. I had the same problem last year when trying to get a simple oil change , it seems this time of year and in the spring they turn into a tire sales store or they have outgrown their ability to provide good service. You would think after having all the service done on a tundra for 14 years you deserve better treatment. I guess when the mileage reaches the time for an oil change and they are busy doing snow tires you need to park your Toyota and drive something else because you can no longer get good service at Whitby Toyota or Bowmanville Toyota. Ironically my wife purchased a Nissan and has no issues getting an oil change when needed. That is where I will have to take my Toyota till it is time to change to a newer truck, Guess what kind of vehicle I WILL NOT be purchasing in the future. Whitby Toyota has clearly outgrown there service capabilities and small town customers. More

Not a happy customer Bought a used 2015 RAV4, picked up the vehicle and it had a big scratch in the windshield, so I had to have the windshield replaced fortunately under Bought a used 2015 RAV4, picked up the vehicle and it had a big scratch in the windshield, so I had to have the windshield replaced fortunately under warranty. Then my next repair was in the timing chain area again fixed under warranty. Now I need front brakes and I've only driven 7000 km. Not thrilled at all would not recommend this dealership for a used vehicle. More

Would rather you service your vehicle else where Had a potential issue that might be covered under a warranty enhancement program (WEP), so i went in asking if it was worth booking an appointment eve Had a potential issue that might be covered under a warranty enhancement program (WEP), so i went in asking if it was worth booking an appointment even if it didn't meet the requirements 100%. Was told if it is that part that is described in the WEP was causing the issue then yes they would look at replacing it. So book an appointment for a few days later. Go in for the appointment and after 2 hours (30 min of which was them looking at the car) because it didnt have the code it doesnt qualify. My dash cam also picked up a conversation between the tech and the shop forman, where due to my lack of history servicing my vehicle with them (moved closer to them a few years ago and had issues with them see other review i hadn't gone back) was told to "go back to his f****** dealership" and "he can f*** off we wont fix it for him". Not exactly the conversation you'd expect from a dealership trying to help you resolve a issue. Service manager also didnt care had a "why are you wasting my time" body language when i tried to get clarification on the notes that were going to be provided to Toyota head office. I get that my car didnt qualify for the WEP but to be lied to when booking the appointment that it wouldn't matter, and being told to go back to my dealership doesnt seem like a dealership that wants repeat business. This was their last chance i'll never be stepping foot inside their doors again and will recommend this to everyone i know. More