Whitby Toyota - Service Centre

Great customer service!! Just had my new car serviced at Whitby Toyota and had Tara Parsons as my service advisor and could not have been any happier with the great customer s Just had my new car serviced at Whitby Toyota and had Tara Parsons as my service advisor and could not have been any happier with the great customer service she had to offer. Her knowledge of the brand was very helpful. She was very detailed in explaining all the services that they provide and how they work and she is a pleasure to talk too. I would highly recommend getting your vehicle serviced at Whitby Toyota. More

My first time experience and it amazing! I recently purchased a used 2009 Toyota Highlander from a small car dealership and I wasn't 100% confident in my purchase as the vehicle was showed 2 I recently purchased a used 2009 Toyota Highlander from a small car dealership and I wasn't 100% confident in my purchase as the vehicle was showed 2 accidents on the car report. I wanted to make sure that everything was good ok the vehicle so I took it to Whitby Toyota. I was warmly greeted by a few of the service guys, they were prompt and efficient. I told Ian and Brian my experience with the dealership and how the car was driving ok but I wanted to make sure everything was fine. They both reassured they would check it out thoroughly. They even showed me the car service history and saw that the previous owner took it to Toyota regularly for servicing. They printed off a copy and gave me to review at home. I had told them that I heard some sounds and Ian went with the mechanic to check the sound out. Then we yest drove it together. When Quason (mechanic) placed my car on the hoist, Ian called me so that I could take a look under the car to see if anything stood out. All 3 of us checked under the car. It made a huge difference to me that I was there so see them check the vehicle. It gave me a peice of mind that I didn't have before. Overall everyone was polite, patient and accommodating from the service men to the mechanics to the vice president, Ian. I loved the fact that he was hands on with the services and very attentive! As a female it's challenging going into a automotive shop as it's difficult to trust some mechanics. I trust everyone there and it was my first visit. I will definitely go back! Thank you all for giving me a peace of me. Great team of people at the Whitby Toyota! More

Amazing Service and Very Fair with Costs I had Tara Parsons, Service Consultant, today as she was great. I am a single mom and trying to save costs. My 10 year old Prius would not start in I had Tara Parsons, Service Consultant, today as she was great. I am a single mom and trying to save costs. My 10 year old Prius would not start in the morning and had to miss an appointment. CAA came and gave the car a boost as the battery died. I drive it to Whitby Toyota and they were going to charge me $19.99 to see why the car wouldn't start. Tara was amazing and got two Toyota mechanics involved to see what the problem was. It was the battery and Toyota replaced it without charging me anything. Tara looked up my services and indicated that the battery was still under warranty and drove out without paying anything for the service. The service was just wonderful and Tara went an extra mile. Not only that, but a part of my exhaust system needs replacing and another dealer recommended that when I had the money to replace it for $2000 dollars. Tara gave me a name of another place that would do the same job for $400 to $500 dollars. I really appreciate Whitby Toyota as I feel that they want the best for the costumer and aren't there to gauge you. A heart felt thanks. Shafina More

Worst service from Service Manager Quaison Parris I left my car for service and they told me to pick it up next day, I almost wait for 2 hours waiting for my wife to pick me up, last 30 minutes I saw I left my car for service and they told me to pick it up next day, I almost wait for 2 hours waiting for my wife to pick me up, last 30 minutes I saw my car parked outside I aked to the manager and told me to pick it next day. 20 min After I left the dealer he call me to say car is done. More

Bad service I went there to fix my flat tire for my brand new Prius. Amanda the service rep asked me to bring the tire size. When I went back with the tire size, I went there to fix my flat tire for my brand new Prius. Amanda the service rep asked me to bring the tire size. When I went back with the tire size, I had to wail on the line again. This time another service rep served me . He didn't ask me about the tire size. He knew he can check it on the computer. I had to wait more than three hours to fix the tire. Weird questions, no respect for customers. (May be I bought my car @ Donvalley). I will never go back here. More

Above and Beyond Car Service! We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free profes We love this dealership! We are always blown away by the excellent care taken on our car and the little extras they do at no charge like a free professional car wash or a free baby blanket just because. They are so great and never over price or over charge you for anything. This is a family dealership and we feel like one of the family. More

Poor Service Department I had a brake job done and they replaced the rotors on all four wheels and used the existing pads. $ 800 later and the vehicle drives no differently I had a brake job done and they replaced the rotors on all four wheels and used the existing pads. $ 800 later and the vehicle drives no differently then the when I took it in this morning. I have already noticed the scoring of one of the rotors. Arranged pick-up for 3:00 pm and I had to phone them to come and pick me up. They arrived at 4:10 pm. I have had similar dealings with this dealership in the past and similar results. This is the last time I will be using this dealership More

Excellent Customer Satisfaction I was at the Whitby Toyota location a few weeks ago and needed parts for my 4runner truck. Keith O’Neil was at the parts counter and he was so helpfu I was at the Whitby Toyota location a few weeks ago and needed parts for my 4runner truck. Keith O’Neil was at the parts counter and he was so helpful in assisting me with locating the parts I needed. He even took the time to walk out to the parking lot and helped me change my wiper blades. Having dedicated customer focused employees like Keith is definitely an excellent asset to Whitby Toyota. Thank you so much Keith! More