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Whitby Toyota - Service Centre

Whitby, ON

4.7
418 Reviews

418 Reviews of Whitby Toyota - Service Centre

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September 20, 2020

WHITBY Toyota is the best service centre for all your car needs. Fast and reliable; always dependable. Amazing team especially Brian. Highly recommend! Always a great experience. More

by ymfrye
Recommend Dealer
Yes
Employees Worked With
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Whitby Toyota responded

Hi there! We are happy to hear of you positive experience here at Whitby Toyota and we hope to see you again! :)

September 15, 2020

Great after purchase service from Keith in parts regarding the window visors that we’re not available when we purchased our new Toyota Rav. He was pleasant, helpful and knowledgeable. As our sales More

by charvallee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arda Seyranoglu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Whitby Toyota responded

Hi there! Terribly sorry that your sales person did not follow up with you... However we are happy that this issue was resolved! If there is anything else... Please let us know.

Sep 21, 2020 -

charvallee responded

Our sales person was eager to sell us the new Rav4. We were asked when we wanted to pick our car up we told him whatever was convenient the following week. He said Wednesday after 3:00 which we agreed to. We got there just before 4:00. He was extremely disorganized (because of the disarray on his desk) with the paperwork so we waited and waited. Then we were told he had to change the licence plates and scrambled to look for the right tool to do so. Shouldn’t all of this been done before 3:00.? As we are retirees, we didn’t want to stay indoors any longer because of Covid so we went outside in the very hot sun to wait and wait some more until finally every thing was complete. By now it was close to six o’clock. It was a very disappointing experience because buying a car is not like buying groceries and we knew what good service looked like because we got excellent service at the Ken Shaw dealership when we purchased our first Rav 4. In the future We would be very hesitant to buy from our local dealership.

August 27, 2020

I am so impressed with the service I received at Whitby Toyota on August 26, 2020. The staff were friendly and went that extra mile for you. (Steve Lord was very helpful and knowledgeable). The work wa More

by Christine.j.lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Whitby Toyota responded

Hi Christine! Thanks so much for the great review! We are glad to hear Steve could help you out in a timely manner. We hope to see you again!

August 07, 2020

Very satisfied Service is always efficient and friendly. Recently I had an issue with the dealership concerning tires and they resolved it to my complete satisfactio More

by pritch2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gord Sasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Kingsley
Aug 11, 2020 -

Whitby Toyota responded

Hi there! We are sorry to hear about the issue you had. However, we are happy to hear this issue was resolved! We like to make sure that everyone has an excellent experience here at Whitby Toyota! We hope to see you again soon.

July 25, 2020

Needed help understanding power/technology of my Rav 4 During a drive, Adam assessed my heavy footed acceleration and explained technology essentials that gave me simple mechanical knowledge to build my co More

by brenmarfor
Recommend Dealer
Yes
Employees Worked With
Adam Hassira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2020 -

Whitby Toyota responded

Hi there! We are glad Adam helped you out with the understanding of your vehicle. Let us know if you need anything else. We are always happy to help.

July 13, 2020

Service I have a 2007 Toyota Tundra which I purchased used from the dealership back in 2011 I love this truck !!!!. Over the years I have always been able to More

by Char
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Slater
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hassira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Kingsley, Paul Allman
July 09, 2020

Great staff at Whitby Toyota! I have visited few times and have always been impressed by their friendliness and product knowledge. This dealership also has a great selection of new and used vehicles. T More

by Billie
Recommend Dealer
Yes
Employees Worked With
Mike Goodyear
June 02, 2020

Amanda reviewed everything with me that my Corolla would require at the time I arranged the appointment. She kept me advised during the appointment and explained some additional work that was required. We r More

by Taylors1
Recommend Dealer
Yes
Employees Worked With
Amanda Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020

quick service/friendly staff/very helpful/respectful friendly staff and the quick service i received several weeks ago. Respectful and very knowledgeable staff. Genuine and easy to talk to. I nev More

by fpogmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Hassira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Kingsley
Jun 26, 2020 -

Whitby Toyota responded

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark!

April 29, 2020

Amazing Burt is spectacular - he is so kind and very helpful. He has amazing interpersonal skills. He showed empathy and kindness and made time for my problem More

by Delaney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gord Sasse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Burt Agard
May 14, 2020 -

Whitby Toyota responded

Hello Delaney! Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark!

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