Whitby Toyota

I first visited Whitby Toyota in January 2013 and was approached by Lance Anderson. My intention was to test drive the 2013 Rav4 with the thought of replacing my 2005 Highlander. Lance informed me that approached by Lance Anderson. My intention was to test drive the 2013 Rav4 with the thought of replacing my 2005 Highlander. Lance informed me that they were not going to be available until February 2013. He provided me with a 2012 Rav4 to test drive but warned me that I could not compare the 2012 with the 2013 and encouraged me to come back in February to test drive one. I was impressed that he did not try to sell me another Highlander! The following week I returned to visit Lance and purchased the 2013 Highlander. This January, my wife and I visited Lance again and purchased a 2014 Rav4 from him for my wife. It has been a pleasure dealing with Lance and the service staff at Whitby Toyota. On both purchases I received pricing within the range I was expecting. This is my fourth Toyota and third dealership and I must say it is the best of the three that I have dealt with. I would absolutely recommend Lance and Whitby Toyota. More

My car was starting to have issue and wanted to have it looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be g looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be getting worse called another toyota dealership and could of had it inspected THAT day if i wasnt so busy at work. I understand sometime schedules can back up so i didnt hold it against them and figured i'd give them another shot at a later time My next experience was having a battery replaced. Booked an appointment (thankfully this time only 3 days in advance) and brought my car in. When I asked how long it would take to complete the job I was told 45 minutes so i decided to wait instead of taking a shuttle home. Over a hour and a half later the job was still not done and after inquiring about the status was told "they got busy and it should be done shortly". Once completed I checked everything out and found a couple issues with the job. First the automatic window operation was not working. After telling them the issue a mechanic came out and fixed it in 30 second (the system needed to be reset which is apparently part of their battery replacement procedure). This could have been more of a headach if i had driven off the lot. The second issue was they broke my plastic trunk liner. Once i pointed it out to them I was told "bring it back and we will fix it". They did end up "fixing" it (fixing in quoates as it is a sloppy job imo) but i had to call them a week after dropping it off to check if it was ready. I would rather drive 45 minutes to another toyota dealership then deal with Whitby Toyota again. More

I just bought a brandnew Toyota Venza Limited at Whitby Toyota and I am very pleased with the level of customer service I received while there- I was treated like royalty and Gary took the time taking me o Toyota and I am very pleased with the level of customer service I received while there- I was treated like royalty and Gary took the time taking me out on 2 test drives- I ended up making 3 visits before making my final decision- I was originally considering a Honda Crosstour but was thoroughly impressed with the Venza and a neighbor of mine highly recommended Whitby Toyota which is why I decided to check them out- I also received as a first time buyer loyalty pricing on a new set of winter tires because I bought my new car there. Extremely happy with the experience and would highly recommend to anyone! KD More

I live in Newcastle and I drive to Whitby Toyota to have my vehicle serviced. The staff is very friendly and I am always treated with great respect there. I am known on a first name basis and always remembe my vehicle serviced. The staff is very friendly and I am always treated with great respect there. I am known on a first name basis and always remembered when I go in. The fast and efficient service is the best there! i bought and service my vehicle there and I highly recommend this dealership to anyone looking to purchase a vehicle. More

This dealership doesn't even deserve the one star but I guess I couldn't do half. I took my car that had died on me while i was driving it. They called and told me it is my starter and it's going be 500 I guess I couldn't do half. I took my car that had died on me while i was driving it. They called and told me it is my starter and it's going be 500+ to get it fixed I told him that's not the problem he called back and said its the circuit a day later they call and said its my daylight running light was causing the problem so they had to disconnect it. 24 hrs later and $300+ to figure that out not to mention that they left the car with no daytime running light so now I am at risk of being ticketed. After all of that the car is still giving problems a man who doesn't even have a shop came to my house and in 3 hours diagnosed and fixed my car for $150. When I complained about the whole thing to John he offered me a free oil change, I'm not looking for freebies I want quality for my money, Toyota whitby is a disgrace to Toyota I wouldn't even let them wash my car. Here u was planning to get my mom a Toyota for Christmas I don't think so More