Whitby Toyota

Outstanding Service for a 2003 Corolla LE I have had the pleasure of dealing with Whitby Toyota for the past 13+ years and each and every visit I have been extended nothing but the absolute ou I have had the pleasure of dealing with Whitby Toyota for the past 13+ years and each and every visit I have been extended nothing but the absolute outstanding Customer Support. My encounters with Debbie - Front Desk is always a joy - her professionalism, dedication and always advising - when I thought perhaps I could not afford the work that was required at that time - of the options that were available to me. Your establishment is only "as good as the people you employee" - and obviously with committed individuals that you continue to employ - your reputation for service is, in my opinion, outstanding. I absolutely love my 2003 Corolla LE and with over 203,000 km's I will continue to travel down the road. More

We worked with Gary Brown to purchase our 2014 4Runner Ltd and It was a good car shopping experience . We were very thorough , looking at all makes and models of vehicles save a couple before we chose t Ltd and It was a good car shopping experience . We were very thorough , looking at all makes and models of vehicles save a couple before we chose to purchase a Toyota and would rate Gary as being one of the more knowledgeable , personable and professional sales person we dealt with. We very much engjoyed dealing with Gary on pricing....it was straight forward and without delay. When negotiating, If the price we asked for was not doable, he said so without any theatrics ( very professional). We felt we obtained a good price for our new vehicle and have no hesitation in referring my friends to Gary at Whitby Toyota. More

Excellent experience, wery warm and friendly, excellent van! We love the sienna! My only comment is that we purchased the limited and I'm not a fan of the "wood" on the dash and set earring wheel (I pre van! We love the sienna! My only comment is that we purchased the limited and I'm not a fan of the "wood" on the dash and set earring wheel (I prefer the leather wrapped stealing wheel)... But that is a design thing.... Nothing g to do with the dealership... Excellent customer service, sales guy was super nice and accommodating... 5 out of 5 stars! Thanks ! More

Very friendly, and efficient staff. The service centre is clean, very professional and the waiting area is comfortable with lots of refreshments and informative newsletters. is clean, very professional and the waiting area is comfortable with lots of refreshments and informative newsletters. More

She provided me with a large variety of cars that met my needs. She did a great job at explaining the features of each of the cars and she gave me a good price for the car I purchased. Overall I am satisfie needs. She did a great job at explaining the features of each of the cars and she gave me a good price for the car I purchased. Overall I am satisfied with how she performed her job. More

I wanted to thank you for a very positive experience when visiting Whitby Toyota. You have a very nice presence with a no pressure style which I very much appreciate in a salesperson. In this case, unfortu visiting Whitby Toyota. You have a very nice presence with a no pressure style which I very much appreciate in a salesperson. In this case, unfortunately, it didn't result in a sale but that had nothing to do with you but rather a personal preference. I will definitely recommend you when I hear of any friends or family members who are in the market for a new car. More

I first visited Whitby Toyota in January 2013 and was approached by Lance Anderson. My intention was to test drive the 2013 Rav4 with the thought of replacing my 2005 Highlander. Lance informed me that approached by Lance Anderson. My intention was to test drive the 2013 Rav4 with the thought of replacing my 2005 Highlander. Lance informed me that they were not going to be available until February 2013. He provided me with a 2012 Rav4 to test drive but warned me that I could not compare the 2012 with the 2013 and encouraged me to come back in February to test drive one. I was impressed that he did not try to sell me another Highlander! The following week I returned to visit Lance and purchased the 2013 Highlander. This January, my wife and I visited Lance again and purchased a 2014 Rav4 from him for my wife. It has been a pleasure dealing with Lance and the service staff at Whitby Toyota. On both purchases I received pricing within the range I was expecting. This is my fourth Toyota and third dealership and I must say it is the best of the three that I have dealt with. I would absolutely recommend Lance and Whitby Toyota. More

My car was starting to have issue and wanted to have it looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be g looked at by a technician and the soonest appointment they had was 10 days later! Before I was able to take my car to Whitby the issue seemed to be getting worse called another toyota dealership and could of had it inspected THAT day if i wasnt so busy at work. I understand sometime schedules can back up so i didnt hold it against them and figured i'd give them another shot at a later time My next experience was having a battery replaced. Booked an appointment (thankfully this time only 3 days in advance) and brought my car in. When I asked how long it would take to complete the job I was told 45 minutes so i decided to wait instead of taking a shuttle home. Over a hour and a half later the job was still not done and after inquiring about the status was told "they got busy and it should be done shortly". Once completed I checked everything out and found a couple issues with the job. First the automatic window operation was not working. After telling them the issue a mechanic came out and fixed it in 30 second (the system needed to be reset which is apparently part of their battery replacement procedure). This could have been more of a headach if i had driven off the lot. The second issue was they broke my plastic trunk liner. Once i pointed it out to them I was told "bring it back and we will fix it". They did end up "fixing" it (fixing in quoates as it is a sloppy job imo) but i had to call them a week after dropping it off to check if it was ready. I would rather drive 45 minutes to another toyota dealership then deal with Whitby Toyota again. More