Whitby Toyota

Outstanding service and sales Mark and Kammy Elliott 136 Vipond Road Brooklin, ON L1M 1K9 November 13, 2014 ATTN: Mr. Ian Kingsley Whitby Toyota 1025 Dundas Street West W Mark and Kammy Elliott 136 Vipond Road Brooklin, ON L1M 1K9 November 13, 2014 ATTN: Mr. Ian Kingsley Whitby Toyota 1025 Dundas Street West Whitby , ON L1P 1Z1 Dear Mr. Ian Kingsley, I wanted to write you to thank you for the unbelievable customer service experience that we received from you and your employees last week, when our daughter’s Camry needed to be replaced in a hurry. What I mean by “unbelievable” means going above and beyond what most people expect. In other words, this experience will be remembered for months and years because you took the extra time, energy, and interest to give us more than we believed we would receive. These are the experiences that we will share with our friends, relatives, and co-workers and will keep us as loyal customers of Whitby Toyota. We were so impressed with your attentiveness and desire to have our best interest at heart and that you made it your personal mission to ensure we wouldn't just be "satisfied" - that we would be pleasantly surprised, amazed, and perhaps even thrilled at the results. So, in recognition of WHITBY TOYOTA'S EXCELLENCE IN CUSTOMER SERVICE, we feel that it is appropriate to thank you and your staff for the outstanding customer service that we received, which went above and beyond what anyone could expect, and to thank everyone involved who worked so hard to help make it all happen. • Thanks to the Master Mechanic, Leo, who took extra time and effort to explain to us the issues with the “defunct car” and to provide us with his professional and trustworthy opinion. We feel very “safe” in Leo’s hands and look forward to having him service our vehicles in the future. • Thank you to Andrew, Sales Associate, who climbed aboard and stayed late to help expedite the sale of our daughter’s, (Madison), new car, (Solara) – she is loving it! And for Andrew’s extra time and effort to bring the Solara up to my husband, in Brooklin, so that he could test-drive it and finalize the deal ….and also for his door-to-door delivery of the ownership papers on his way home. SWEET! • Thanks to Wes, Toyota Customer Service Representative, (front-line guy/battle-front guy), for being so patient and sympathetic with us, (all 5 of us), during a stressful time and for getting the Toyota specialists to get involved in our “crisis”. Thanks for keeping us calm? No pressure there, right!? • Our thanks to Keith, Parts Manager, who willingly permitted the removal of his very own 2-week-old snow tires from his car, in order to have them immediately placed on Madison’s new car, so that she wouldn’t have to come back at a later date to have snow tires installed. (I hope Keith gets a good deal on his replacement snow tires and has them installed before the snow flies!) • Thanks to you, Ian, Franchise Owner of Whitby Toyota, who bent over backwards to ensure our daughter not only had a good, safe, reliable vehicle within our budget – but one that is sporty, red and ROCKS. (Her words). Thank you for “being on it” so quickly (finding “the car” for her within minutes); for your listening ears and smiling face and for your understanding – for making a bad situation into an awesome experience! For going above and beyond and making all of us feel special and important. In my mom’s words, (and her licence plate of her Whitby Toyota Camry – WOWEE….)? In closing, Ian, I’d just like to say that everything that you did for us was remarkable. It is obvious that your professional, friendly and outstanding leadership has been contagious to your employees - that alone is extraordinary! We can’t thank you enough for all that you have done for our family and we look forward to continuing a long and loyal relationship with you and your staff at Whitby Toyota. Extremely satisfied Whitby Toyota customers, Kammy, Mark and Madison Elliott More

Surprised I have used the Whitby Toyota Service Department since approx. 1997. On the whole the service has been Good, but on the two occasions I have brought, I have used the Whitby Toyota Service Department since approx. 1997. On the whole the service has been Good, but on the two occasions I have brought, what I considered valid concerns with respects to the repairs provided, there was great reluctance to remedy the problems, even after appealing to the Manager. On the second occasion, I was told to take my car elsewhere if I am not happy with the service. Quite surprising, as it is not the comment one would expect from a major dealer, to a Customer who have used the Department over a number of years. More

Great deal It was a great experience. We've been to many dealerships in last 2 months but Gary was the best dealer we've met. He was very patient with us and ans It was a great experience. We've been to many dealerships in last 2 months but Gary was the best dealer we've met. He was very patient with us and answered all 100s of questions we had and tried his best to get us the best deal. Thank you Gary. More

Great job ! Thank-you Gary for being so patience with our purchase. A new vehicle is a big purchase, you didn't pressure us into making a decision. Also, Chris Thank-you Gary for being so patience with our purchase. A new vehicle is a big purchase, you didn't pressure us into making a decision. Also, Chris thanks for being understanding of wants, and not trying to pressure us into buying something we would be unhappy with. More

Another great service This is my second lease with Whitby Toyota, I have worked with Gary Brown on both the leases. He is friendly and informative. I wouldn't hesitate to This is my second lease with Whitby Toyota, I have worked with Gary Brown on both the leases. He is friendly and informative. I wouldn't hesitate to deal with him again for my next vehicle. More

Awesome! Gary is very thorough, friendly and reliable. He understands the needs of the family and giving the right suggestions. You can tell that he enjoys m Gary is very thorough, friendly and reliable. He understands the needs of the family and giving the right suggestions. You can tell that he enjoys making people happy with their new vehicles! More

New car purchase I just purchased a 2015 Rav 4 XLE from Gary Brown at Whitby Toyota. No pressure sales and a very helpful and patient salesman. Gary provided a very th I just purchased a 2015 Rav 4 XLE from Gary Brown at Whitby Toyota. No pressure sales and a very helpful and patient salesman. Gary provided a very thorough explanation of Toyota's warranty, roadside assistance, service department, as well as showing my wife and I the features and functions of the car . I would definitely recommend Gary to anyone looking for a new vehicle. Gary thanks again for your help on this new car purchase . S.Hammond More

Very happy with the purchase of my new Corolla I just purchased my first new car at Toyota Whitby and Gary Brown assisted me with this purchase. Gary answered all my questions with patience and pro I just purchased my first new car at Toyota Whitby and Gary Brown assisted me with this purchase. Gary answered all my questions with patience and professionalism and, best of all, ensured that my car was ready for me on the day I needed it. Gary spent some time helping me familiarize with my new car's controls, set up the Bluetooth and radio for me, and made himself available when I had further questions. Gary made my purchase experience very easy and enjoyable, and I LOVE my new car! More

New Car Purchase Just purchased a 2014 Venza. The salesman, Gary Brown, was extremely professional and knowledgeable. He was able to answer all our questions and ex Just purchased a 2014 Venza. The salesman, Gary Brown, was extremely professional and knowledgeable. He was able to answer all our questions and explained everything to our satisfaction. When we picked up our new car, Gary took the time to walk us through all the new features so we were comfortable driving the car off the lot. When we return the car for service, we know exactly where to go and what to do. We feel like we are part of the Whitby Toyota Family! Thanks Gary for making the experience very pleasant! We love our car! More