Whitby Subaru

Made an appointment to have spark plugs and ignition coils replaced. Told it could be done by 5:30 pm today. Brought my vehicle to the dealership and then was snottily told by Sean at the service desk coils replaced. Told it could be done by 5:30 pm today. Brought my vehicle to the dealership and then was snottily told by Sean at the service desk that it wouldn't be done until next Wed. 6 days away. I mentioned that the diagnostics had been done with another mechanic (non Subaru) but they couldn't get the parts until tomorrow afternoon. I need my car before then which is why I took it out of that facility and took it to Subaru who said it could be done today. I don't know why Sean wanted to know what they quoted me for the job. It shouldn't matter. When I told Sean that I didn't need the diagnostics done (because I didn't want to pay twice for the same job) things went down hill from there. Needless to say I didn't leave my vehicle there. I had a recall notice done there a year ago (for airbags). Then engine light for that is still on. Was it even fixed??? More

Brandon Ellenson was absolutely wonderful to work with on purchasing our new Subaru Crosstrek. Once we knew what we wanted,, Brandon worked hard for us to get us the best trade in value we could get which ho purchasing our new Subaru Crosstrek. Once we knew what we wanted,, Brandon worked hard for us to get us the best trade in value we could get which honestly can be the deciding factor on a purchase. I couldn’t recommend a better associate. We also worked with the financial sales manager Marc Haina as a part of the process. Both were very professional but also personable and easy to talk to. We didn’t feel rushed at all throughout our experience. For anyone who’s looking for a great experience, we highly recommend Whitby Subaru. More

Chris Benson provided excellent customer service during our recent purchase of a pre-owned Subaru Outback. All the paper work was completed and ready for us to sign and his explanation of the car features our recent purchase of a pre-owned Subaru Outback. All the paper work was completed and ready for us to sign and his explanation of the car features was thorough and knowledgeable. Three thumbs up! We love our new to us Subaru! More

Buyer Beware! Todays Whitby Subaru's service dept incident is one of the worst customer experiences I have ever encountered. It all started when I inconvienced the man at the counter by walking into incident is one of the worst customer experiences I have ever encountered. It all started when I inconvienced the man at the counter by walking into the service dept to drop off my car for my scheduled appt. Clearly, I was an imposition to his day of sitting in front of the computer. After about 3 mins of standing there waiting to be acknowledged ( I was the only one waiting and I knew he saw me because he side eyed me walking through the doors into the service dept and just ignored me) I stood patiently waiting until he called me over to his counter. I advised that I am dropping off my car for a scheduled recall ( I was early for my appt and stated the time that my appt was for) he looked it up and then proceeded to listen and converse to his colleague behind him who was dealing with another customer. Finally I was finished being checked in after his colleague clarified and resolved the issue with her customer and he could now pay attn to me. I was asked if I was waiting, I advised no thanks and asked if someone would be calling me when the job was done. He said it would be only a couple of hours and confirmed the ph number in which I could be reached. Number was correct. 3.5 hours later I didnt rec. a call so I called the service dept to check in. I called in and immediately was on hold- no one answered. The call was picked up abruptly with a: "your car is ready". I was a little taken aback because common courtesy would garner at least a "hello" or "hi Mrs. XYX" but I got a: "your car is ready". I was caught off guard and wasnt sure this guy knew who I was or why I was calling. So I started to advise: " I dropped off my car..." and before I could say anything else was rudely interrupted with: 'your car is ready". I said ok and would be picking it up. I called at 435 pm because no one called me and unfortunately to my dismay when I got to the dealership at 530pm found that they were closed for the day. I guess common human decency to inform a customer they close at 5 is too much to expect from someone who couldnt even bother with a greeting when answering a customer call. Whitby Subaru's business model of one time purchase and/or lease then to xxxx with customers after that is why I will be taking my business and familys' subsequent business to another dealership. So 2 words for anyone considering purchasing or leasing from Whitby Subaru. Unless you a not wanting anything further from the dealership other than a first purchase. BUYER BEWARE! More

The best service from a parts department, very impressive, I would recommend to family, friends and business associates. Customer service from the parts dept is excellent, always helpful and a ple impressive, I would recommend to family, friends and business associates. Customer service from the parts dept is excellent, always helpful and a pleasure to deal with them More

I made an appointment two weeks in advance to visit Whitby Subaru to purchase a vehicle (4.30 p.m. Wednesday 30th June, 2021). I had all my paperwork and was ready to purchase a vehicle that very same Whitby Subaru to purchase a vehicle (4.30 p.m. Wednesday 30th June, 2021). I had all my paperwork and was ready to purchase a vehicle that very same day. I saw the receptionist, and she directed me to the waiting area - where I waited for over 20 mins. Not one staff member came to me to ask if I needed help. They basically avoided eye contact, and chatted amongst themselves. This is a clear indication of what the after sales service would be like. I called my husband and explained that my money wasn't good enough for Whitby Subaru. He collected me and we went straight to Whitby Mazda. That very same day I purchased a 2021 Mazda CX30. The service at Mazda was the complete opposite! The Mazda sales rep (Nigel) was very accommodating! As soon as I entered the building people asked if I needed help. It's a win for me as the safety rating on the vehicle I purchased far surpassed Subaru's. Subaru Whitby, stop judging people by their appearance. Invest in customer services and sales training for your team. More

Keshia is always helpful when ever I visit She is Keshia is always helpful when ever I visit She is knowledgeable,always made sure I am satisfied and happy with my work Keshia is always helpful when ever I visit She is knowledgeable,always made sure I am satisfied and happy with my work More

John Ellenson and Chris Benson were great to work with. They ensured we were completely informed about our new vehicle and worked with us on a very fair trade-in price for our old vehicle. Couldn't recomme They ensured we were completely informed about our new vehicle and worked with us on a very fair trade-in price for our old vehicle. Couldn't recommend this dealership and these employees highly enough! More

Jeff Draga, John Ellenson, and Tara Parsons were incredibly informative and helpful when choosing our Forester Limited. Their teamwork and expertise made it a enjoyable experience. Thanks for helpin incredibly informative and helpful when choosing our Forester Limited. Their teamwork and expertise made it a enjoyable experience. Thanks for helping us decide on a colour Jeff! More

An issue arose after we took delivery of our new Outback XT, Bob and Allan immediately rectified the issue, A to Z perfect service. Highly recommended. Steve. XT, Bob and Allan immediately rectified the issue, A to Z perfect service. Highly recommended. Steve. More