Whitby Oshawa Honda

Took delivery of new Civic in Oct 2024 and the vehicle had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. had deep scratches on DS mirror, the door pillar panels were all scratched, a door was out of alignment and there was a chip in the front DS fender. Pretty sure the PDI is supposed to catch these issues and they should be addressed before the customer picks up the vehicle. The dealership agreed to replace the panels as well as replace the mirror assembly. Panel replacement required that the trim on all the doors also be replaced. The dealership had the vehicle for about three days and when I picked up the vehicle I discovered fresh scratches in the paint on the PS windshield pillar, DS window pillar, both mirrors as well as on the window seals along the door. There was a dirty fingerprint on the cloth door panel as well as dirty dust fingerprints on the PS door panel. The same dust/dirt marks were also on the edge of all seats closest to each door. I also discovered that they did not replace the mirror assembly as was promised and written on the work order. I sent numerous emails to the assistant service manager Sarah Evans as well as the sales manager Trevor Carew as well as the general manager. This was in November, and at no time has anyone from the dealership attempted to contact me to address my concerns. I realize problems can arise when servicing a vehicle, but professionalism would dictate doing the right thing and addressing the issue rather than ignoring the customer and hoping they will loose interest. Taken from the Whitby Honda website: If you're part of our "family", you already know about our commitment to outstanding customer service and satisfaction and to being your dealership of choice in the region. Sounds like a great commitment, unfortunately, I found that this is not always the case! More

Great experience all around. Joshua is knowledgeable and friendly! He was able to suggest various options and he ultimately helped us find the perfect car. Thank you! We are very Joshua is knowledgeable and friendly! He was able to suggest various options and he ultimately helped us find the perfect car. Thank you! We are very happy with our new CRV! More

5/5 Customer Service, helpful staff. Knowledgeable and had answers to all my questions about the cars I was interested in. Knowledgeable and had answers to all my questions about the cars I was interested in. More

purchased a demo this wk from the comfort of my basement. the first contact person Mr j, was very good. did everything I asked of him. he then sent me to sales . this is where it went sideways. as soon as I the first contact person Mr j, was very good. did everything I asked of him. he then sent me to sales . this is where it went sideways. as soon as I sent a deposit the sales person Mr D. disappeared, did not respond to any additional questions thereafter.including me asking for a price package deal for me and my buddy wanting a 2025 passport, hoping we can get a better deal. no info no reply givenwas given. spoke to the manager who was his equal in help.a big zero, the pickup ONCE I was able to change the date was very good and very smooth but the manager and the sales person were not to be seen. I'm a retired tradesman with low patience for takers. I will not ever use this dealership again all because of 2 people while all others were very good including the reception and the person who took my check and walked me thru the Honda. I was promised a "special gift" for the xxxxxx xxxxxxxxx I had to tolerate. there was nothing extra for me at the dealership, nothing . no I did not ask ,. so I have mixed feeling because the good ones were VERY. good and the BAD were ugly bad . good luck More

Poor experience from sales, specially I am mentioning Mr. Faisal ehsn. He charged 1000$ for rustproofing but he didn’t do this on my car. I informed it to him but no follow up and no guilty feeling . Last al Faisal ehsn. He charged 1000$ for rustproofing but he didn’t do this on my car. I informed it to him but no follow up and no guilty feeling . Last all season my car ran without rust protection. Very poor customer service. More

Amazing Experience with Kumar Sharma! Kumar Sharma at Whitby/Oshawa Honda was an absolute pleasure to work with! He was incredibly patient, helpful, and truly went above and beyond to Kumar Sharma at Whitby/Oshawa Honda was an absolute pleasure to work with! He was incredibly patient, helpful, and truly went above and beyond to help us find the perfect vehicle for our family. Even when we encountered an issue, Kumar was quick to step in and made sure everything was resolved efficiently. His dedication to customer satisfaction made our car-buying experience smooth and memorable. We’re so grateful for his support and will definitely be recommending him to friends and family! Thanks again, Kumar! More

Carlos was very pushy and tried to sell me a car with no air conditioning air conditioning More

Fantastic dealership! Cannot say enough great things! Fantastic service, great help, customers always come first! Would highly recommend!! Cannot say enough great things! Fantastic service, great help, customers always come first! Would highly recommend!! More

I have to say that Jordan in your service department is terrific. He solved in under 5 minutes, in your parking lot, an issue that my (now former) dealership had left me ghosted sitting in their waiting r terrific. He solved in under 5 minutes, in your parking lot, an issue that my (now former) dealership had left me ghosted sitting in their waiting room for 90 minutes the prior day, with the prior dealership giving only excuses until I ultimately left the prior dealer in frustration. So today I went to Whitby-Oshawa Honda and Jordan immediately recognized the root cause of the issue, and Jordan solved it in minutes, in the parking lot, and I didn't even need to step out of my vehicle. My wife and I bought or leased 5 vehicles in the past 9 years from our now former dealership. If the sales department at Whitby Oshawa Honda is as awesome as Jordan is in the service department, then I expect to hereinafter have a long positive relationship and string of new vehicle purchases from Whitby Oshawa Honda. Further, I should add, that while Jordan spoke respectfully and professionally with me, he did so in a normal guy-to-guy tone as if we've known each other for years. I like it when people in service-oriented roles, talk to me using a natural tone like Jordan, rather than some blatantly obvious patronizing facade. Jordan had the stroke of genius I needed to solve the issue, and the mannerism of a genuine caring person. In short; Jordan is a great ambassador for the 'Whitby Oshawa Honda' brand, and earned my faith and trust today, to compel me switch to your dealership hereinafter. It's a great day feeling the peace of mind that you guys are my new team. More

I recently encountered a highly disappointing experience with Honda Whitby that I feel compelled to share. As someone new to Canada and having just started my career, this incident has left me particularly with Honda Whitby that I feel compelled to share. As someone new to Canada and having just started my career, this incident has left me particularly disheartened. I initially made a deal to lease a car, but due to unforeseen insurance complications, I promptly reached out via phone and email to cancel the deal before its approval. Regrettably, my efforts to communicate were met with silence. When I visited the dealership in person, they did agree to cancel the deal but refused to refund my $1,000 deposit. Given my situation, losing this amount was significant. I proposed holding the deposit for a future purchase, to which the salesperson, Zeenat, agreed. However, when I later requested the refund to purchase a car from another Honda dealership, my request was flatly denied. They stated that the $1,000 was now their money, despite previous assurances. Accepting this initial loss, I sought advice from my family and returned to the dealership to recover the deposit. We requested to speak with Iftikhar (Iffy), but were repeatedly told he was unavailable and advised to keep returning in hopes of catching him. This felt unprofessional, especially considering my family has purchased four cars from this dealership over the past five years. During our visit, we were asked to leave and threatened with police action if we did not comply. The sales manager, Tony Ghowsi, even pretended to call the police to intimidate us. Ultimately, Trevor Carew escorted us out, grabbing our shoulders, merely for requesting a refund. This entire experience has been extremely disheartening and unprofessional, reflecting a severe lack of respect and care for loyal customers. I hope others can learn from my experience and exercise caution when dealing with Honda Whitby. More