Whitby Oshawa Honda

purchased a demo this wk from the comfort of my basement. the first contact person Mr j, was very good. did everything I asked of him. he then sent me to sales . this is where it went sideways. as soon as I the first contact person Mr j, was very good. did everything I asked of him. he then sent me to sales . this is where it went sideways. as soon as I sent a deposit the sales person Mr D. disappeared, did not respond to any additional questions thereafter.including me asking for a price package deal for me and my buddy wanting a 2025 passport, hoping we can get a better deal. no info no reply givenwas given. spoke to the manager who was his equal in help.a big zero, the pickup ONCE I was able to change the date was very good and very smooth but the manager and the sales person were not to be seen. I'm a retired tradesman with low patience for takers. I will not ever use this dealership again all because of 2 people while all others were very good including the reception and the person who took my check and walked me thru the Honda. I was promised a "special gift" for the xxxxxx xxxxxxxxx I had to tolerate. there was nothing extra for me at the dealership, nothing . no I did not ask ,. so I have mixed feeling because the good ones were VERY. good and the BAD were ugly bad . good luck More

Poor experience from sales, specially I am mentioning Mr. Faisal ehsn. He charged 1000$ for rustproofing but he didn’t do this on my car. I informed it to him but no follow up and no guilty feeling . Last al Faisal ehsn. He charged 1000$ for rustproofing but he didn’t do this on my car. I informed it to him but no follow up and no guilty feeling . Last all season my car ran without rust protection. Very poor customer service. More

Amazing Experience with Kumar Sharma! Kumar Sharma at Whitby/Oshawa Honda was an absolute pleasure to work with! He was incredibly patient, helpful, and truly went above and beyond to Kumar Sharma at Whitby/Oshawa Honda was an absolute pleasure to work with! He was incredibly patient, helpful, and truly went above and beyond to help us find the perfect vehicle for our family. Even when we encountered an issue, Kumar was quick to step in and made sure everything was resolved efficiently. His dedication to customer satisfaction made our car-buying experience smooth and memorable. We’re so grateful for his support and will definitely be recommending him to friends and family! Thanks again, Kumar! More

Carlos was very pushy and tried to sell me a car with no air conditioning air conditioning More

Fantastic dealership! Cannot say enough great things! Fantastic service, great help, customers always come first! Would highly recommend!! Cannot say enough great things! Fantastic service, great help, customers always come first! Would highly recommend!! More

I have to say that Jordan in your service department is terrific. He solved in under 5 minutes, in your parking lot, an issue that my (now former) dealership had left me ghosted sitting in their waiting r terrific. He solved in under 5 minutes, in your parking lot, an issue that my (now former) dealership had left me ghosted sitting in their waiting room for 90 minutes the prior day, with the prior dealership giving only excuses until I ultimately left the prior dealer in frustration. So today I went to Whitby-Oshawa Honda and Jordan immediately recognized the root cause of the issue, and Jordan solved it in minutes, in the parking lot, and I didn't even need to step out of my vehicle. My wife and I bought or leased 5 vehicles in the past 9 years from our now former dealership. If the sales department at Whitby Oshawa Honda is as awesome as Jordan is in the service department, then I expect to hereinafter have a long positive relationship and string of new vehicle purchases from Whitby Oshawa Honda. Further, I should add, that while Jordan spoke respectfully and professionally with me, he did so in a normal guy-to-guy tone as if we've known each other for years. I like it when people in service-oriented roles, talk to me using a natural tone like Jordan, rather than some blatantly obvious patronizing facade. Jordan had the stroke of genius I needed to solve the issue, and the mannerism of a genuine caring person. In short; Jordan is a great ambassador for the 'Whitby Oshawa Honda' brand, and earned my faith and trust today, to compel me switch to your dealership hereinafter. It's a great day feeling the peace of mind that you guys are my new team. More

I recently encountered a highly disappointing experience with Honda Whitby that I feel compelled to share. As someone new to Canada and having just started my career, this incident has left me particularly with Honda Whitby that I feel compelled to share. As someone new to Canada and having just started my career, this incident has left me particularly disheartened. I initially made a deal to lease a car, but due to unforeseen insurance complications, I promptly reached out via phone and email to cancel the deal before its approval. Regrettably, my efforts to communicate were met with silence. When I visited the dealership in person, they did agree to cancel the deal but refused to refund my $1,000 deposit. Given my situation, losing this amount was significant. I proposed holding the deposit for a future purchase, to which the salesperson, Zeenat, agreed. However, when I later requested the refund to purchase a car from another Honda dealership, my request was flatly denied. They stated that the $1,000 was now their money, despite previous assurances. Accepting this initial loss, I sought advice from my family and returned to the dealership to recover the deposit. We requested to speak with Iftikhar (Iffy), but were repeatedly told he was unavailable and advised to keep returning in hopes of catching him. This felt unprofessional, especially considering my family has purchased four cars from this dealership over the past five years. During our visit, we were asked to leave and threatened with police action if we did not comply. The sales manager, Tony Ghowsi, even pretended to call the police to intimidate us. Ultimately, Trevor Carew escorted us out, grabbing our shoulders, merely for requesting a refund. This entire experience has been extremely disheartening and unprofessional, reflecting a severe lack of respect and care for loyal customers. I hope others can learn from my experience and exercise caution when dealing with Honda Whitby. More

In writing this review just for anyone wanting to buy a vehicle from this company. My son bought a car from them after lying to the bank about money down and the price of the car just to get him financed o vehicle from this company. My son bought a car from them after lying to the bank about money down and the price of the car just to get him financed or the sales agent red lining every gear on the test with my son and 2 friends in the back should of been the only red flags he needed but being 18 for only 3 months he still unaware of how deceiving people can be. He picked the car up on July 12 and drove it off the lot without anyone going over his paper work or even giving the winter tires he had in the agreement he made in 5 minutes down the road before the car would not go into gear. He then called the dealership and was told people were busy so instead of saying “hey do you have roadside” they asked him to get it back to the dealership so he spent 170$ to get a tow there. When he got back there they treated him like complete trash and told him they would look at it Monday after a complementary diagnostic. Well they called Saturday and advised my son they had a tech come in and it was the clutch and they were going to replace it at no cost to him because they said they could not verify it was the previous owner, Them or my son. He was amazed at that until the Tuesday when they called and said there was a text sent about if he breaks it it’s his fault ( referring to it not being mommy and days issue)the day of the pick up and because of it that can’t cover it it would be 2200$ plus tax to diagnose and another 4000$ to put the clutch in all this for having the car for 5 minutes. Being a protective father I called to see what was going on and when I mentioned head office I was then threatening them and even being laughed at by management we were told they would talk to “the powers to be” (whatever that means) and get a call back that call never came. This whole thing has went from people lying saying he was driving with the e-brake on (which I don’t know how that’s possible) to not shifting properly to a miss shift and he didn’t know how to drive stick (which he did) but at end of day placing blame on my son thinking he would break his first big purchase on purpose If you have to deal with Honda Canada they will call this dealership with no response (I’m told they have contacted them who’s lying head office or the dealer I’ll leave that for you to decide) we have asked for the diagnostics from when they took in on trade and after my son drove it but they didn’t do one go figure so my son sits and wait cause we are told very rudely it’s in head offices hands now all because of a text that ment nothing. I have purposely left out names because they can sit around and joke about taking advantage of an freshly turned 18 on what was supposed to be one of the best days he’s had This is the kind of service that seems to be standered here More

had the pleasure of dealing with zeenat baig who patiently helped me with my first new car buying experience. I was at first nervous of the situation but she answered every question I had, and also patiently helped me with my first new car buying experience. I was at first nervous of the situation but she answered every question I had, and also helped me after the purchase with additional questions I had. If you are looking for a great car come to Whitby Oshawa Honda and hopefully you will get zeenat baig as well. She will patiently work out different options for you, and not try to push you into anything. Thanks again zeenat baig More

I would like to extend our thanks and gratitude to Faisal Ehsan for the hard work and professionalism He practices when doing his work. He is very honest and dedicated person, I recently bought a used Mini V Ehsan for the hard work and professionalism He practices when doing his work. He is very honest and dedicated person, I recently bought a used Mini Van and he made sure all is well with the vehicle. We highly recommend him to anybody who’s looking for the best service with full honesty, dedication and the excellent service at Whitby Oshawa Honda!!! More