Wheaton Honda - Service Centre

Grossly Incompetent Service Department I had an extensive conversation with an individual who was supposed to be the service manager one week before my appointment April 7, 2020. This was I had an extensive conversation with an individual who was supposed to be the service manager one week before my appointment April 7, 2020. This was to ensure required parts would be in place as my vehicle had to arrive the night before to be properly diagnosed the following morning. I had to rent a hotel room and would have to drive 550 Km to get there so it was important that things were set up before I arrived. Sure enough the day I was to drive South a small voice said call and confirm everything is ready to go. I again asked for the service manager. When he got on the line it was apparent that this was not the same individual I had previously spoken with. I wanted to confirm the details and that the parts would be available as I would be living on the economy in the area and staying overnight in a hotel. Sure enough no parts available "must be ordered out of Calgary 24 -48 hrs" This could have left me in a hotel for 3 days living on the economy. This was warranty work to be done on a 2016 CRV. Massive let down and cost me $115 for the hotel room that won't get used. Thank god I phoned or this could have cost me a fortune being stuck in a hotel in Edmonton. I would have thought considering my vehicle is still covered under warranty and the complications of my situation that maybe the dealership could have tried to have their ducks in a row but that was simply not the case. Lucky I called first as the service department personnel will do nothing to help you no matter what your situation. More

Best dealership i've ever been to a minute ago-Edit It’s always tough when you get new vehicle to know if the dealership is gonna help you out or rip you off. My first impressions wer a minute ago-Edit It’s always tough when you get new vehicle to know if the dealership is gonna help you out or rip you off. My first impressions were met with absolute certainty that this Honda branch is bar none the most customer service oriented place to take your vehicle. Their team was energetic, helpful, and quick (but not in a way that makes you feel marginalized). They did not sell me anything that I didn’t want, they just did good work at a sound rate for a fair price. Thanks Wheaton Honda! I’ll be seeing you soon enough. More

Service Recall I have recieved a letter from Honda informing me that my Civic 2005 has a recall to replace both airbags inflators. I called Weaton Honda the second d I have recieved a letter from Honda informing me that my Civic 2005 has a recall to replace both airbags inflators. I called Weaton Honda the second day and booked an appointment. Today they serviced my car and made it ready for me to pick up in a very short time. I loved their service! They did also wash my car after they finished. What a welecoming people and servie there. More

Great customer service Thank you Wheaton Honda for figuring out why my Honda Fit sporadically wouldn’t start. For giving me a loaner car to take home until my car was repa Thank you Wheaton Honda for figuring out why my Honda Fit sporadically wouldn’t start. For giving me a loaner car to take home until my car was repaired. Thank you for washing my car and for the excellent service. More

Very professional. All service done as expected. Good shuttle service. Service by service advisor went above and beyond what was expected. Will be back for any service All service done as expected. Good shuttle service. Service by service advisor went above and beyond what was expected. Will be back for any service to be done. More

Good service especially shuttle service. Went for airbag recall reached there at 9am drop me off at my house by shuttle around 10:30 and came to pick up after recall completed l. recall reached there at 9am drop me off at my house by shuttle around 10:30 and came to pick up after recall completed l. More

great service with a personal touch Thank you Roy, you promised to give me the service in a short time and you did. You have been very clear about the work and its estimate before comple Thank you Roy, you promised to give me the service in a short time and you did. You have been very clear about the work and its estimate before completing it and that was great. Oncemore thank you More