111 Reviews of Wheaton Honda - Service Centre
Always an amazing experience at Wheaton Honda, infact, we only purchase our vehicles here in Edmonton. Friendly service; Always professional; Always there to help with whatever we need. MUCH recommended, we only purchase our vehicles here in Edmonton. Friendly service; Always professional; Always there to help with whatever we need. MUCH recommended, we will continue to use this dealership for our company in the years to come! More
Been going here for at least 10 years. The people are polite, labour cost are quite high, but I always seem to come back. They seem to do what is required. polite, labour cost are quite high, but I always seem to come back. They seem to do what is required. More
Beware of Service Dept ! My Odyssey in for first major service July, told "spool valve leaking" and it would cost less to replace since engine was already open, agreed to fix ($529). Then told the drive b service July, told "spool valve leaking" and it would cost less to replace since engine was already open, agreed to fix ($529). Then told the drive belt tensioner & belt needed replacement and the power steering high pressure hose was leaking, about $900. Did not agree to fix. An independant Honda qualified shop & mechanic replaced the drive belt, tensioner did not need replacement, high pressure hose was dry, no leaking/seepage. Suspect "spool valve leaking" claim was bogus/unnecessary-but too late now. Wheaton mechanic either incompetent or fraudulent. Wrote the G.M. Contacted by customer liaison person, wanted me to bring in my van. Did/do not trust their mechanics and requested refund for the $529 spool valve replacement. Told no refund for work done. Hope no one else experiences being told their vehicle requires unnecessary fixing/replacement. Get a 2nd opinion More
Great experience!!! The service intake worker explained me what is the problem with the vehicle and gave me options with the pricing. Very prompt and pleasant person. No gimmicks! If he was a salesman, me what is the problem with the vehicle and gave me options with the pricing. Very prompt and pleasant person. No gimmicks! If he was a salesman, I would buy from him a vehicle. He appeared very trusted. More
Customer time is not valued In brief: The staff do not care about your time, save yourself and go somewhere else for your oil change. In detail: My recent visit to Wheaton Hond In brief: The staff do not care about your time, save yourself and go somewhere else for your oil change. In detail: My recent visit to Wheaton Honda was an unpleasant experience. I booked an appointment- the staff member was helpful, booked a time for me, and indicated that they thought my appointment would take about an hour or so. I was unpleasantly surprised to find out upon arrival that the time I had booked seems to have been a not an actual appointment time “time that you will talk with a technician and they will walk around your car, then you get placed in the queue”. I ended up waiting 2.5 hours at Wheaton, as I have no one to pick me up. The appointment was over the lunch hour, and staff “helpfully” suggested where I could buy food- as though everyone is willing and able to just go out and buy lunch given the current economic and health situation. Before I left, I tried to indicate to staff how they’d thrown my day’s plans sideways and left me hungry, but there was no apology and no acknowledgement that I had been inconvenienced at all. I realize and respect that they are working with reduced staff- that’s fine, but Wheaton, at least pretend you care about your customers and warn them of the wait. More
CHEATERS - and dishonest to the core. My Touring was booked for 'squeaking noise while braking' after paying Osana $453.97 he gave me back a 'no guarantee...'.not drivable vehicle, liars. My Touring was booked for 'squeaking noise while braking' after paying Osana $453.97 he gave me back a 'no guarantee...'.not drivable vehicle, liars. More
HUGE shout out to Wheaton Honda! Mike the General HUGE shout out to Wheaton Honda! Mike the General manager and service team took care of all costs on my 2020 CR-V sunroof after it shattered while d HUGE shout out to Wheaton Honda! Mike the General manager and service team took care of all costs on my 2020 CR-V sunroof after it shattered while driving. Couldn’t be more grateful for their outstanding service and goodwill. More
Great Service Great service. very friendly. will be back there again. gave full detail of the recall service. provided complimentary car wash. the car was very well Great service. very friendly. will be back there again. gave full detail of the recall service. provided complimentary car wash. the car was very well cleaned. More