Wheaton Honda

they knew the problem with car and instead of it being a quick fix they checked every thing eles and gave me a big bill....plus charge me a one hour labor to change one sparkplug.......its a 130/hour...and quick fix they checked every thing eles and gave me a big bill....plus charge me a one hour labor to change one sparkplug.......its a 130/hour...and 2.3 to change 6 spark plugs...it took me 50mins More

Let's see... The Definition of Customer Service... Define customer needs... check Listen... check Provide options to help solve customer needs... check Make the customer feel like they are an importan Define customer needs... check Listen... check Provide options to help solve customer needs... check Make the customer feel like they are an important part of your business... check Under promise, and over deliver... check Maintain open communication with customer... check If you make a mistake, take ownership of it, and make it right... double check. PROUD OWNER of a new 2013 HONDA ACCORD Good job Team Wheaton Honda. Thank you Brandon, Ryan and Bryan for a positive car buying experience. I HATE car shopping, but my next purchase (if I ever have one) will be at Wheaton Honda. To other customer oriented businesses: What is the lifetime purchasing value of each of your customers/guests? More

I got my car in for service a couple of times: each time they told me exactly what I would spend and how long the job would have taken. They finished ahead of time. They did show me clearly my options witho they told me exactly what I would spend and how long the job would have taken. They finished ahead of time. They did show me clearly my options without pressing for having work done if I did not want to. The prices where right and the girl that took care of registration was very prepared. I would say that they are efficient and dependable. More

We were searching for a used SUV and found one on their website. We went down and took the vehicle for a test drive. The staff was very friendly and helpful. We would definitely recommend this dealershi website. We went down and took the vehicle for a test drive. The staff was very friendly and helpful. We would definitely recommend this dealership to anyone looking for a new or used vehicle. More

My overall experience buying with Wheaton was excellent. The deal, the delivery and whole transaction was exceptional. I would recommend this dealership to all my family and friends. The reason I can say th The deal, the delivery and whole transaction was exceptional. I would recommend this dealership to all my family and friends. The reason I can say this is because this is my third buying experience at Wheaton's. Thanks! More

We purchased a vehicle from this location and it was everything we wanted, the price was a little more that what we wanted to spend but thats supply and demand. We drove the vehicle 2 times, 2 different everything we wanted, the price was a little more that what we wanted to spend but thats supply and demand. We drove the vehicle 2 times, 2 different days and it seemed fine, a few dings but thats used- there was no budge on the price either. We picked the vehicle up after we purchased it and neither windshield wipers worked, they gave us 1 key that was broke, taped with hockey tape and the other didnt work at all. The vehicle was tidy, but not detailed (all compartments were filthy). The glove box was full of personal information from the previous owner, including their children's school ID's. After driving it for a day we had to bring the vehicle back for the key replacements and the windshield wipers. It was an argument with the Used Car Manager because "I dont have time for this, you get what you get when you buy used" He then rudley led us to the service department and threw the keys at the service advisor and told them to "take care of this." We had to return again - there was a "jolt" in the transmission after driving 40km- the check engine light came on, a few sensor went... proving to us that they didnt complete the inspection. We returned to the dealership after calling them to advise them and it took 3/4 a day to repair sensors that were gone, it was a fight nevermind 3 different days of driving from North of Edmonton to the southside to deal with issues on the vehicle. We love the vehicle but like I said the customer service on the sales side is awful, never would I recommend anyone to Wheaton Honda to purchase. The service Department was great and the ladies at the Desk apologized for the many visits we made. We have not received any Thank You or calls to see how we like the vehicle and if there is anything that they could do. If you are in the market - Our advise-AVOID Wheaton Honda. More

I went there in the summer in shorts and a T-shirt and was in interested in looking at a Honda Pilot. I looked outside for about 20 mins. I then walked inside and looked at another for about 15 mins. I sa was in interested in looking at a Honda Pilot. I looked outside for about 20 mins. I then walked inside and looked at another for about 15 mins. I saw a group of sales people talking and joking and they did see me. Nobody came over, even when I was sitting in one for about 5 mins. Two days later I showed up in my work uniform (I drive city bus), I barely made it out of my vehicle before I was asked. I said no thanks. I walked inside and was met by another sales person. No thanks and asked for the manager instead. I told him that the sales people are judging people by how they dress. Hopefully things have changed since then as the manager said he would talk with them. I have not been back. More