Wheaton Honda

I've typically had bad experiences with most Dealer service centers; costs way more than anticipated, addtional problems are suddenely 'discovered', etc and have always left feeling screwed. As a resul service centers; costs way more than anticipated, addtional problems are suddenely 'discovered', etc and have always left feeling screwed. As a result have always used my 'own' mechanic (more trustworthy, gives honest, unbiased opinion and service and agareg that looks like xxxxx in the wall). However as my Honda required specialised work I took it my local Honda dealer - was pleasantly suprised by the efficiency with which my problem was diagnosed, what HAD to be done and what could be left for another time and the phone updates I was given thorughout the whole process. More

Nice guy....easy to work with, personable, very good with contact process after visiting first time. Dealership experience other than Evans yet to be determined contact process after visiting first time. Dealership experience other than Evans yet to be determined More

Bought a new Honda Odyssey; Test drive was setup easily and it was nice that they let my wife and I take the vehicle out on our own. There were a few issues with delivery but it wasn't their fault at all and it was nice that they let my wife and I take the vehicle out on our own. There were a few issues with delivery but it wasn't their fault at all (snowstorms!), which dovetailed into issues getting things signed as my wife couldn't be there when we were able to pick up the vehicle. They quickly resolved the issues, and it was appreciated. More

They were amazing! So friendly and went above and beyond with service.They fixed my windshield wiper and the clock inside my car without even being asked. I highly recommend their service department! with service.They fixed my windshield wiper and the clock inside my car without even being asked. I highly recommend their service department! More

My experience was wonderful. I was very specific in my search for a pre-owned CRV, after working through the sales folks Ian Rae took care of me. He was nothing shy of professional from the get-go. He w search for a pre-owned CRV, after working through the sales folks Ian Rae took care of me. He was nothing shy of professional from the get-go. He was patient in my laundry list of demands. He met and exceeded everyone of my requests and answered my neverending questions. I could not be any more pleased with the service received, If you are looking for a pre-owned car you must speak to Ian Rae! More

Dave was excellent ! Helped me pick out a car, was precise with the specs and details of it, and gave me a great deal. I will most definitely recommend him to friends and family in the future if looki precise with the specs and details of it, and gave me a great deal. I will most definitely recommend him to friends and family in the future if looking for a used Honda. or any other used car that this dealership has. He is very personable and friendly. Easy to talk to and get a hold of. He puts his customers first!! More

All the people mentioned above were very helpful and courteous. The price was negotiated with Dan and Jim by a friend when I could not be present due to work commitments. They honoured the negotiated courteous. The price was negotiated with Dan and Jim by a friend when I could not be present due to work commitments. They honoured the negotiated price when I went to buy the car. Dan Macyk, in particular, gave me some very good advice and went above and beyond to help me out of a troublesome situation I got myself in at another dealership. I am extremely grateful to him for that. All in all it turned out to be a very pleasant experience. More

they knew the problem with car and instead of it being a quick fix they checked every thing eles and gave me a big bill....plus charge me a one hour labor to change one sparkplug.......its a 130/hour...and quick fix they checked every thing eles and gave me a big bill....plus charge me a one hour labor to change one sparkplug.......its a 130/hour...and 2.3 to change 6 spark plugs...it took me 50mins More

Let's see... The Definition of Customer Service... Define customer needs... check Listen... check Provide options to help solve customer needs... check Make the customer feel like they are an importan Define customer needs... check Listen... check Provide options to help solve customer needs... check Make the customer feel like they are an important part of your business... check Under promise, and over deliver... check Maintain open communication with customer... check If you make a mistake, take ownership of it, and make it right... double check. PROUD OWNER of a new 2013 HONDA ACCORD Good job Team Wheaton Honda. Thank you Brandon, Ryan and Bryan for a positive car buying experience. I HATE car shopping, but my next purchase (if I ever have one) will be at Wheaton Honda. To other customer oriented businesses: What is the lifetime purchasing value of each of your customers/guests? More

I got my car in for service a couple of times: each time they told me exactly what I would spend and how long the job would have taken. They finished ahead of time. They did show me clearly my options witho they told me exactly what I would spend and how long the job would have taken. They finished ahead of time. They did show me clearly my options without pressing for having work done if I did not want to. The prices where right and the girl that took care of registration was very prepared. I would say that they are efficient and dependable. More