Wheaton Honda

Cannot make an appointment for "A" Servicing So I purchased a 2015 CRV nearly three years ago, last year I purchased winter tires here. I like dealing with everything through appointments and ha So I purchased a 2015 CRV nearly three years ago, last year I purchased winter tires here. I like dealing with everything through appointments and had no issues. This year was my first time trying to get servicing in November and when I tried to make an appointment I was told to just come in. The person on the phone was rude and didn't appear to be interested in our business. Unfortunately when I arrived they were booked for the day, and I had not been previously told I should show up early. All my other dealings with their tire and lube center was just show up and it gets done. This time I was quickly shown the door, and quite frankly made to feel like I should have known better. Fast forward a couple of days and after I had voiced my concerns every effort was made to ensure I was happy and would continue to be a customer. In future I will be sure to be mindful of their black out times for service in the fall and spring More

Ask all the terms and conditions before you sign the papers Walked into this dealership and no one served us for 20 mins until we told the receptionist we were leaving because no one is free to serve us. Had t Walked into this dealership and no one served us for 20 mins until we told the receptionist we were leaving because no one is free to serve us. Had the test drive by ourselves with no one really explaining the features (we did research online before the test drive) to us. Anyway, i think is okay to have the test drive ourselves so we can test all the features we had researched. Remember to ask all the term and conditions before agreeing to the price they offered. E.g. Lifetime free oil change will be voided if you stop servicing at the dealership. Explanation and presentation of the vehicle at delivery was awesome! I would say overall experience is on average and we will try out other dealership for our next car to get more services before signing the papers. More

No time for servicing I have tried four times to bring my van in for a oil change/transmission fluid change. It is first come, first serve and they simply cannot keep up t I have tried four times to bring my van in for a oil change/transmission fluid change. It is first come, first serve and they simply cannot keep up to the demand. Every time I have gone in, it was a minimum 3 hour wait. Who has time to sit around for 3 hours for an oil change? If you are going to sell vehicles, you better ensure you have the manpower and mechanics to service those vehicles. I won't be buying my next van at Wheaton Honda if the service levels can't be improved. It is a very frustrating situation. More

FALSIFIED PAPERWORK On Wednesday july 26 I had an oil change done at wheaton Honda. I got home and found service 6 on my paperwork and that the customer agreed to have a On Wednesday july 26 I had an oil change done at wheaton Honda. I got home and found service 6 on my paperwork and that the customer agreed to have additional work completed on another date? nobody explained service 6 and I didn't agree, I would have had the work done the same day so my wife called wheaton Honda to learn what service 6 was, because a dirty door was circled on the paperwork? found out it was differential oil change so booked appointment for Friday. rick also forgot to apply the managers special because he was distracted by my mother who came to keep me company while I waited for the oil change and told my mother that I should have come to my oil change alone because she distracted him? rude in my opinion I can bring who I want? he should be more alert and multitask working in customer service. More