Wheaton Honda West

Darrin Hurst (Sales Rep) did a great job. He showed me the various features of each Civic model, explained finance and lease options, took me out for a test drive, and went over all the details of the car the various features of each Civic model, explained finance and lease options, took me out for a test drive, and went over all the details of the car when I picked it up. I would recommend him to anyone interested in buying a new vehicle. The only issue I had dealing with Honda West was the fact that my insurance pink card was not available when I arrived to pick up the car. I asked my insurance company to fax a copy to the dealership, but that did not happen. Marian Morris or Terry Dabreo (both are Financial Service Managers) should have followed up with either me or my insurance company to insure that my insurance documents were in the file. I had to call my insurance company when I arrived to pick up my car and then I had to wait for quite a while until I could connect with someone at the insurance company who then faxed the temporary insurance documents to Honda West. One other little issue; the credit card machine at Honda West did not work on the first attempt and the message came back that my credit card was declined. This was embarrassing. Terry Dabreo gave me a strange look as if I was a dead beat using a bad credit card. He didn't say anything. He didn't have to. It seemed clear as to what he was thinking. I asked him to try the card again, as I know that I had recently made a large payment on that credit card and the card should not have been declined. On the second attempt using the credit card machine, the transaction went through properly and was accepted. More

I had a great overall experience with this dealer. We traded in our 1998 Accord for a 2010 and they were great from start to finish. They let us take the new one for a good test drive (not just around t traded in our 1998 Accord for a 2010 and they were great from start to finish. They let us take the new one for a good test drive (not just around the block). When it came time to work the numbers they were a couple hundred dollars higher on our trade than we expected and they were MORE than fair on the new one. After the deal was finalized they transferred our plates over from our old car onto the new one and made every effort to get us on the road as quickly as possible. Charles was easy to deal with and made us feel comfortable throughout the entire process. Would deal there again in a heartbeat! This dealership is over 200km from our house (there are 4 others that are closer to us) - that in itself should speak volumes about our experience. More

we walked-in honda west and met syed. he is friendly, polite and multi-lingual. this made us comfortable and we had a 2 hour meeting with him in which he was both helpful and patient. during our meeting polite and multi-lingual. this made us comfortable and we had a 2 hour meeting with him in which he was both helpful and patient. during our meeting he went to the business office 3-4 times to fetch info that we had requested. finally we picked honda civic LX AT. its has smooth drive and we are happy on our decision. we highly recommend honda west and syed. imran More

Honda West has GREAT service and the people are very friendly and helpful. I would never buy a Honda elsewhere. They serviced my last Honda which I had for 14 years and 250,000 km. I could always trus friendly and helpful. I would never buy a Honda elsewhere. They serviced my last Honda which I had for 14 years and 250,000 km. I could always trust them with regards to their service advice. During the 14 years, I was never stranded by my car. All problems were detected in advance and resolved before any major problems occured. I just bought another Honda because of their great service program and friendly staff. More

We purchased our van from Honda west in 2004 and have been servicing it there since then. Service has been prompt and thorough. Prices are competitive and the points system has really paid off saving us been servicing it there since then. Service has been prompt and thorough. Prices are competitive and the points system has really paid off saving us money with repeat services. And the shuttle service provided is very much appreciated. More

Kristen was very helpful, polite and friendly. I would definitely recommend her to friends and family. I am extremely happy with the service I received and of course my brand new 2012 Honda Civic EXL. definitely recommend her to friends and family. I am extremely happy with the service I received and of course my brand new 2012 Honda Civic EXL. More

This is my third car with Honda West and my second with Jim. Jim is a very personable, caring salesman and I always feel that I am well looked after with him. Jim. Jim is a very personable, caring salesman and I always feel that I am well looked after with him. More

Always met with friendly, fast and reliable sales and service. Priced out several models at several dealerships and Honda West was the best price I could find. Continuing service has been impeccable wi service. Priced out several models at several dealerships and Honda West was the best price I could find. Continuing service has been impeccable with timely appointments and car delivered on time and as promised. I would recommend Honda West to friends and family without reservation. More