Westwind Honda

Went to the dealer to buy a new vehicle. There was a "demo" on the lot that was now 2 model years old that was back with the new vehicles. This vehicle had a new sticker on it indicating to my wife and "demo" on the lot that was now 2 model years old that was back with the new vehicles. This vehicle had a new sticker on it indicating to my wife and I that this vehicle, while having been driven, was still considered new. We inquired about the vehicle. The salesman was not able to help us the day that we were there as he was helping someone else and they were about to close. My wife left her name with the salesman to talk about buying a new vehicle. After several phone calls to her because we are fairly busy during the day we finally setup an appointment to come in and look at a "new" vehicle. My wife had asked me before calling what vehicle we should look at. I remarked that the incentives for the 2 model year old vehicle were not good enough to bother with it. In light of that we decided that we were going to look at an actual new vehicle that has not been registered yet. Sounds good right. Well we finally get off of work and trot down to the dealership that we have had so much trouble getting into during business hours. Low and behold what vehicle is it that greets us. A 2 year old vehicle that has been registered to the dealership owner. The same vehicle that my wife told Don Hildebrand that we did not want to see. I did not know how the conversation went at that point so I just went with it. We went out on a test drive and soon found out that because this vehicle had been registered before that it did not quality for new dealer incentives. What was the point to buying this vehicle. They can reduce the price all they want. This was a 2 model year old vehicle that 7did not qualify for the new incentives. When Don Hildebrand finally said that this vehicle was likely at 7% or so I looked at my wife with the look of "what the xxxx are we driving this vehicle for?". She was thinking the same thing. At this point I didn't know what her conversation was with Don. When we got back to the dealership we mentioned that we wanted to look at the 2013 and 2014 models, which were in fact new models. To this he replied "they have the same layout". Huh??? We said all along that we didn't want a used 2012 touring model but rather a new 2013 EX model. Didn't have the time of day for us to deal on a new car but all the shady underhanded tricks to sell a used model that he makes more money on. I have to tell you that we bought a 2008 Honda Civic that I was not very happy with as it wasn't the normal "Honda" quality that I have had before. I am willing to give Honda one more chance. However, if when we buy our new Honda Odyssey (from another dealer other than McFadden) and it doesn't live up to the quality that I pay for, I will never be back. Honda, you are on notice and judging by the volume of complaints about the 2000's models I am not alone. Do not go to this dealer. I advise to use unhaggle and get the best deal outside of Lethbridge. This is what happens when you are the only dealer in town. More

Dealing on a used Honda Civic on a monday. Was told that they were going to hold the vehicle for me while it was being serviced and to come back at wednesday to finalize the transaction. Came back wednesday they were going to hold the vehicle for me while it was being serviced and to come back at wednesday to finalize the transaction. Came back wednesday only to find the Civic was sold to another person on tuesday. Dealer did not contact me between monday and wednesday. Sales manager treated with disrespect regarding my inquiry as to why they did not hold the vehicle as promised. More