Weston Ford - Service Centre

Worst Dealership ! Thumbs Up !!! Worst Dealership, they lie about everything . Especially after sale is even worse. My engine light was on the very 2nd month of getting a new car and Worst Dealership, they lie about everything . Especially after sale is even worse. My engine light was on the very 2nd month of getting a new car and when i took it in they said it was from the rust proofing and i had my fuel tank pressure sensor sprayed and that's why the light is on and is not covered under warranty, when i read online and spoke to few of my buddies that have ford, they'll said ford has this problem in most of the new cars. My mechanic said the reason for them to not do it is because, my car more components had to be brought down to replace the sensor and it's not that easy like the other cars and he said it's a day of work. I do not understand why a registered dealership would not support a customer that's got the warranty and give false information. When i bought the car from them, i was gonna recommend them to my brother who was looking to get 3 high end trucks for his business, never ever i would recommend here, great place if you are doing a oil change, that's all they can do. Just not WORTH IT ! More

Manager..Service department worst I've seen Terrible Dealership Manager. Immature and childish...Extremely lazy mechanics at least one....no thinking outside the box...faulty part replacement t Terrible Dealership Manager. Immature and childish...Extremely lazy mechanics at least one....no thinking outside the box...faulty part replacement twice....gonna pay myself and get done somewhere else before I get myself in trouble.... It's one thing to swing a bat....the important part is the follow through. ...sales is the bat....they will kiss ur butt....Service is the follow through absolutely garbage.....it's like friends just hanging out....no special attire...hair done nothing ...perhaps they ate too comfortable....I wonder if I bought a new brand vehicle if it would have been better?... Starts at the top...Manager is a joke...First name A--x.. Had vehicle for one week second time and told me that's how steering is suppose to sound....Wow More

Great group of people and service My sales lady Ghada Arara is wonderful,knowledgeable, understanding and cares about her clients. At Weston they treat you like your thier family My sales lady Ghada Arara is wonderful,knowledgeable, understanding and cares about her clients. At Weston they treat you like your thier family. Love Weston More

INCOMPETENTE SERVICE First of all when I purchase The sales guy tried to make me sign documents totally wrong, voiding my rights as consumer Second sales manager gets First of all when I purchase The sales guy tried to make me sign documents totally wrong, voiding my rights as consumer Second sales manager gets all upset, because I asked all docs to be re-done Treated me as cancelling the deal if I don't accept the way it is I STOOD TO REQUEST MY RIGTHS! Then...the service Piece of garbage SERVICE I called complaint about problems They disregard I call again for service I paid a service package about $2500(includes everything except gas) They wanted charged me then for oil change Then they are so incompetents they did not do all I asked because the employees did not input the information in the work wonder when I called They keep saying: they don't know!!! Extremely incompetente service!!! And my vehicle still with same problems reported back in december 2017 The mechanic is totally, unwilling to look for complaints The manager is totally unwilling to hear customers Problem in my car still there!!! More

Worst service Never fixed the first time! Have to bring it back multiple times to get the job done right. Inconsistent quotes & pricing. Even after poor treatment a Never fixed the first time! Have to bring it back multiple times to get the job done right. Inconsistent quotes & pricing. Even after poor treatment and customer service, still nickel and diming for everything. They have a voice recording that brags about there customer service and goal of word of mouth recommendations - ironic. More

Unprofessional, very poor service Had 2015 F350 truck towed there. They charged over 200 to check it and didn't find anything. I got stuck again with the same problem and had to fix Had 2015 F350 truck towed there. They charged over 200 to check it and didn't find anything. I got stuck again with the same problem and had to fix myself in my driveway. Service manager would not return phone calls. More

Terrible service No one at this service center seems to care about what their are doing or helping the client. They are slow and sloppy. Never quite properly and give No one at this service center seems to care about what their are doing or helping the client. They are slow and sloppy. Never quite properly and give wrong information. Used to come here since it's closest to home but would rather drive further than endure another terrible service appt. More

Value your privacy. I purchased a 2016 Ford Edge Sport from Cruickshank. Great vehicle but horrible service. I caught service manager Kimberly Smith red handed telling a I purchased a 2016 Ford Edge Sport from Cruickshank. Great vehicle but horrible service. I caught service manager Kimberly Smith red handed telling a technician, Jason Kalajian, to search the interior of my vehicle and tell her what's in the ashtray. Obvious privacy concern, why are they going through customers vehicles? Brought this to GM Steven Majewski and his demenor suggested this a common practise at the dealership. Stay away from the service department especially Ms. Smith she is very sleezy. Perfect definition of unorganized. Also filed a complaint with corporate Ford Canada and requested a follow up. However it seems they swept it under the rug and no one since has contacted me. More

I have used Cruickshank for a few times since it is close to me. Normally all I need is an oil change. My last visit was for an oil change and the service writer asked if I wanted to rotate the tires. I decl to me. Normally all I need is an oil change. My last visit was for an oil change and the service writer asked if I wanted to rotate the tires. I declined as I had done this myself a few weeks earlier. The service was quick however the next day my rear tire was flat.. ok maybe I picked up a nail, I removed the tire, inspected it and could not for the life of me locate a puncture. Now I am a trained mechanic and am only having the oil done at the dealer to keep warranty up to date. Upon further inspecton I found that the valve stem is loose mmmm how so?? I have never had a valve stem come loose on its own?? was the tech upset that he didn't get the extra work?? I am not pleased they well never get any of my business again. From now I will have to find another dealer to perform the bare minimum level of service in order to keep my warranty up to date once that is over they will not see any money from me again. More