West Side Mitsubishi - Service Centre

My experience at West Side Mitsubishi was spectacular. In particular, Ella was extremely friendly and determined to assist me with any questions or concerns. My positive experience with her most definitel In particular, Ella was extremely friendly and determined to assist me with any questions or concerns. My positive experience with her most definitely convinced me to refer my peers to this establishment. More

Spoke with Duncan today regarding fixing my Mitsubishi. He was excellent with his customer service and speed. He was excellent with his customer service and speed. More

The service manager, Paul is the best! He is always so nice and caring. The technicians are great, they are very knowledgeable and always get the job on time or sooner! He is always so nice and caring. The technicians are great, they are very knowledgeable and always get the job on time or sooner! More

I had an outstanding experience with Kristi (service advisor). She’s a compassionate advisor that put customer’s experience first, while being professional and timely. Given the unforeseeable issues tha advisor). She’s a compassionate advisor that put customer’s experience first, while being professional and timely. Given the unforeseeable issues that occurred with my vehicle and a few hiccups to have it fixed, Kristi did a beautiful job is managing this project, from working with the technicians, Mitsubishi and the client (me). Clear communications, timely update, responsive customer service. Dealing with car issue was stressful but this experience completely lifted the burden off the client, which I deeply appreciate. Thank you Kristi! More

Terrible experience, wife dropped car off tuesday last week(April 9th) . We were Told that it needed a new transmission. Approval needed for warranty work, and we were told it would take 2-3 days to hear week(April 9th) . We were Told that it needed a new transmission. Approval needed for warranty work, and we were told it would take 2-3 days to hear on approval. After that tome period we began calling once that time frame expired. We were Told each time we called "I would check with the tech in the back and call you back" we never got called back and when we called back we were told the same thing over and over again. It is now Friday the 19th. With no answers, no car. The service dept is a joke with 0 accountability, asked to speak with service manager and we get the run around, ask for the general manager and we get the run around. Called and left message for both and no call backs. Do not bring your vehicle here. More

Kristi is always friendly and professional when I arrive for service at West Side Mitsubishi. Service has been great at explaining what needs to be done and why. for service at West Side Mitsubishi. Service has been great at explaining what needs to be done and why. More

So we purchased a vehicle from them a few years back and there were some issues with the vehicle we wanted our money back but they gave us a 1,000 credit today they wouldn’t honour it. I needed a part claim there were some issues with the vehicle we wanted our money back but they gave us a 1,000 credit today they wouldn’t honour it. I needed a part claiming it was a different owner I tried but they wouldn’t budge. Also I’m a tradesman when I was there I felt they were snobs kind of like high society. They looked at me as if to say what are you doing here. I would not deal with them. I went to another dealership Northside it was a breathe of fresh air. The atmosphere was like night and day I’ve dealt with them before they’re great everyone is a somebody not like West End Mitsubishi. Say away from them from what I’m reading mostly all bad reviews the odd good one More

Really disappointed and upset with this dealership. I have been trying to get in contact with Kathleen (Finance) regarding our contract. I left her voicemail twice and advised the receptionist to let her have been trying to get in contact with Kathleen (Finance) regarding our contract. I left her voicemail twice and advised the receptionist to let her know to call me back. I even visited to find out that she was not in at work that day. It has been 2 weeks and not a word. The problem is that we were offered lifetime oil changes as part of our finance but she never explained that certain "packages" are to be purchased for it to be valid. These packages are very expensive and we were told to pay the difference. (refer to other reviews as they face similar scams) We DO NOT recommend this place as they will try to pressure and up sell packages. We will definitely share our experience and steer people away from this STEALERSHIP! Go to Southside instead. More

xxxx service I came here to get my transmission fixed, they took 4000 of my hard earned dollars and didnt put my skid plate and wheel well plastic back on, then wh I came here to get my transmission fixed, they took 4000 of my hard earned dollars and didnt put my skid plate and wheel well plastic back on, then when I got my car back an engine light came on and my awc is flashing and they are saying I need a new pump when it broke in their hands and they won't do anything. Don't come here unless you like paying money, I will be doing my own work from now on. More

Excellent Customer Service Gini Nuñez provide us with great service! She explained all the details and answered all our questions. I will recommend her to anyone.She is excellen Gini Nuñez provide us with great service! She explained all the details and answered all our questions. I will recommend her to anyone.She is excellent advisor and honest about isn’t information about different cars and prices and every time summit best and new information,, ... More