West Side Mitsubishi

Finance officer will make lots of changes based on the agreed quotes. You cannot trust them at all. agreed quotes. You cannot trust them at all. More

The worst experience ever! ! Yesterday I made an appointment for a test drive. Our sales person was Sam. He had been rude to us, me, my wife and two sons, since we got into the ! Yesterday I made an appointment for a test drive. Our sales person was Sam. He had been rude to us, me, my wife and two sons, since we got into the dealership. I believe now that the sales person and the general manager, Aaron, did not like our Asian appearances and my wife’s attire. The first thing that he asked us if we were going to trade in our car. We said yes and he immediately started working on valuing the care even before having talked about the car we came to test and actually done the test. The salesman, Sam, told me this sentence that I have never heard of in my whole life a business centre: “Go, get your car key and your ownership certificate” in the rudest way possible. I asked the salesperson politely that “Can I have a different salesperson?” and explained that he had no right to treat a customer like that and asked for the general manager. I told the manager, Aaron, about what happened and to my complete surprise I was told by the manager that I needed to leave. I definitely submit a complaint with Police and Mitsubishi Canada. The only person that treated us well was the receptionist. More

Amazing! straight forward to xx purchase. Got to deal directly with the manager and it made the whole process a lot easier. straight forward to xx purchase. Got to deal directly with the manager and it made the whole process a lot easier. More

Do not go to this location. I wish I read review before i went. Our sales person RONALD said that they don't have a car we wanted, but if we leave a deposit he'll call o I wish I read review before i went. Our sales person RONALD said that they don't have a car we wanted, but if we leave a deposit he'll call once it's arrived. We asked him 3 times if the deposit is refundable. He said YES. We paid 2000$. Otherwise we would not pay a penny. And we trusted before big companies like this. When we went back and ask about deposit back, General Sales Manager Laurentiu said we don't get anything despite we didn't sign any legal paperwork. Next day when we came again Ronald (salesperson) was hiding and we got same answer "NO MONEY BACK "from another Manager Aaron. So they didn't provide a car and didn't give my money back. I am honestly in shock. The way they treated people is DISGUSTING. More

This Dealership took advantage of our long wait for Outlander PHEV by; what we have since learned was overcharging by $5,000. We did ask to have hitch put on as part of price but they said they could Outlander PHEV by; what we have since learned was overcharging by $5,000. We did ask to have hitch put on as part of price but they said they could not do it and offered no alternative. (Cost us $$$ - both in overall vehicle price and then having hitch added without issue by another company). The summer tire had to be replaced after 4 weeks of city use as it was unrepairable after a nail puncture. But what was most embarrassing was to find out from tire shop that our $80;000 vehicle has the cheapest knock off tires available. Poor quality replacement tire to match the other 3 cost us $$$ but we can expect to be replacing all 4 tires sooner rather than later. We have owned the vehicle 5 months and the paint is chipped along the inside of driver door. There is 2 screws loose that likely cause the door to swing low. We went to dealership for warranty claim and they called a few days later to advise that claim was rejected because damage is deemed wear and tear. We went back to dealership and upon inspection, sales manager agreed to have it fixed and painted and set up appointment. We dropped off vehicle and rented a car as they don't have replacement vehicles. We got a call a few hours later and were told it was not being done. Service manager advised it was not under warranty and was wear and tear from pant legs. We still had to pay out of picket for rented car. We have owned 8 new cars and vans, and never have pant legs, or anything else, chipped paint off the inside of the door over years of use. So did this service manager sabatoge our claim by adding his predetermined assessment to the claim report or does Mitchibushi just make a cheap product they don't stand by? But bottom line, this dealership just doesn't want to advocate for its customers when problems arise cause it might cost them $$$. Either way, stay as far away from this dealership and perhaps Mitsubishi. We have had much better service and support from Honda and Toyota over the years. Got blinded by the Mitchibishi hype over the 2023 Outlander PHEV. More

Kuya Ronald helps lots. He's very helpful staff made my first car buying experience easy. He has a good reputation and honest. He response to my messages immediately if I n He's very helpful staff made my first car buying experience easy. He has a good reputation and honest. He response to my messages immediately if I needed helps. God Bless. More

I got the price for PHEV GT Mitsubishi outlander for $57390 on line , but west side dealer says the price $69000, what a differance $57390 on line , but west side dealer says the price $69000, what a differance More

$10,000 in Hidden fees when we were ready to sign. Marked up unrequested add-ons...walked away went to Competition chevy (Stony Plain) instead. Eclipse Cross was subpar in value...felt like tin b Marked up unrequested add-ons...walked away went to Competition chevy (Stony Plain) instead. Eclipse Cross was subpar in value...felt like tin box. Much better value for your money elsewhere. This dealership felt very 'slimy' and kept pushing us to go to West Ed Kia across the street as well, which it turns out they own. Will never go back and would not recommend either a Mitsubishi or this dealership! More

This is by far the worst dealership I have ever been to. I tried cancelling my warranty within the 30 days nobody called me back after I left two voicemails. They have promised me two years of free oil chan I tried cancelling my warranty within the 30 days nobody called me back after I left two voicemails. They have promised me two years of free oil changes and now are telling me I need to pay for inspection and pay for this and that every single time I come in for an oil change which completely contradicts a free oil change. They are horrible and I would not recommend them. I am so mad for even buying a vehicle from these guys worst experience ever. More

So we purchased a vehicle from them a few years back and there were some issues with the vehicle we wanted our money back but they gave us a 1,000 credit today they wouldn’t honour it. I needed a part claim there were some issues with the vehicle we wanted our money back but they gave us a 1,000 credit today they wouldn’t honour it. I needed a part claiming it was a different owner I tried but they wouldn’t budge. Also I’m a tradesman when I was there I felt they were snobs kind of like high society. They looked at me as if to say what are you doing here. I would not deal with them. I went to another dealership Northside it was a breathe of fresh air. The atmosphere was like night and day I’ve dealt with them before they’re great everyone is a somebody not like West End Mitsubishi. Say away from them from what I’m reading mostly all bad reviews the odd good one More