West Side Mitsubishi

Sandeep was very helpful and accommodating, great at professionalism would love to work with him again. professionalism would love to work with him again. More

I walked in and contact with Mr. Sandeep Prinjaa. His way of dealing was quiet professional and good knowledge of all vehicle He answered all my queries with patience Sandeep Prinjaa. His way of dealing was quiet professional and good knowledge of all vehicle He answered all my queries with patience More

Sandeep is an excellent salesperson with strong communication skills and a customer-focused approach. He consistently meets sales targets, builds great client relationships, and brings a positive a communication skills and a customer-focused approach. He consistently meets sales targets, builds great client relationships, and brings a positive attitude to the team. A valuable asset to any sales environment. More

I walked in, salesman Sandeep Prinja was friendly, professional, and genuinely interested in helping me to find the right vehicle not just making a sale. professional, and genuinely interested in helping me to find the right vehicle not just making a sale. More

When Kijjji and Auto Trader both have the exact advertisement for Westside Mitsubishi in Edmonton stating the price plus GST and licensing fee. A grade 4 student could calculated the price of a ca advertisement for Westside Mitsubishi in Edmonton stating the price plus GST and licensing fee. A grade 4 student could calculated the price of a car. Westside added $10 000 to advertised price, Crowfoot KIA was found guilty of adding mandatory additions and conditions on the advertised price. This is false advertising! Don’t bother walking through their doors. It’s a waste of your time. More

great experience! from the moment I walked in the receptionist was super nice and welcoming then we got the pleasure to deal with Ronald. If you need a car go see Ron from the moment I walked in the receptionist was super nice and welcoming then we got the pleasure to deal with Ronald. If you need a car go see Ron he's your guy! More

This dealership is ROTTEN from top to bottom. Here’s how they operate: First the sales team screws you. Then management protects the sales team and tries to screw the customer even harder. Thi Here’s how they operate: First the sales team screws you. Then management protects the sales team and tries to screw the customer even harder. This is how they cheated me out of $2307.90: We verbally agreed on the vehicle base price, winterization package, 3M protection, free winter tires, rustproofing and undercoating. When it was time to sign, they DID NOT GO OVER THE PAPERWORK WITH ME. At all. They didn’t verbally itemize ANYTHING on the bill of sales. They just watched in silence as I signed and initialed a stack of pages. When I was done signing, I asked for my copy of the paperwork. The answer was NO. They didn't give me a copy. Why? I found out six days later when I picked up the vehicle and finally had a chance to inspect the papers. This is what they did: They had secretly shoved two add-ons to the bill of sales that I never wanted or asked for: something called "Etch" $1199 and "Tires & Rims Program" $999. When I was signing, I did not expect or notice these lines on the page, and they were never itemized to me verbally. This is an Unfair Practice as detailed in Section 6(4) of the Consumer Protection Act: "(4) Without limiting subsections (2) and (3), the following are unfair practices if they are directed at one or more potential consumers: (a) a supplier’s doing or saying anything that might reasonably deceive or mislead a consumer.” Furthermore, this is what the Alberta government has to say about documentation: “Businesses are required to provide buyers with the comprehensive bill of sale document at the time of the vehicle sale.” This is exactly what West Side Mitsubishi failed to do. (I originally put a link to the Alberta government website that talks about Comprehensive Bill of Sales but allegedly links aren’t allowed in these reviews.) They refused to send me the detailed terms and conditions of this “Etch” add-on, so to this day I don’t exactly know what it is. Pure thin air, as far as I’m concerned. “Tires & Rims Program”? This one they did explain. It’s a thousand-dollar warranty for accidental tire and rim breakage. For 24 months. But this is beside the point. The point is that they added all this hogwash on the bill of sale without my informed consent. In the normal world, when salesmen dupe a customer, the manager should step in and make it right. Not at West Side Mitsubishi. First, I called the dealership and asked these bogus add-ons to be removed from the bill of sales. Response was negative. Then I emailed the manager and explained, in detail, how exactly they had ripped me off. The manager attempted to make it right by offering “free lifetime oil changes.” Incredibly, this was yet another scam. I looked at the wording on this “free oil change” contract and asked the manager, repeatedly, what the small print means. He refused to explain, so I did my own research. The dealership service department was courteous enough to reveal that the oil change deal is not actually free. To qualify for these “free” oil changes, I would have to pay for a series of inspections and services over the years, including costly brake inspections, transmission service etc. This entire episode has been beyond disappointing. I had no idea that any business could actually go to these lengths to deceive their customer. I’m not the only one. I have spoken to several other victims who also lost thousands of dollars to this unbelievable dealership. By far, West Side Mitsubishi is the most unethical and dishonest organization I have ever encountered. When I exposed their ruthless and premeditated tactics on their Facebook page, they blocked me. I also suspect it was the dealership who tried to take down this review but here it is again. West Side Mitsubishi still owes me $2307.90 ("Etch" $1199 + "Tires & Rims" $999 + GST). I expect them to pay me back at their earliest convenience. AVOID THIS DEALERSHIP!!! More

I needed a new converter as mine was stolen. I called them they told me they had the parts there at the site so I booked with my insurance and had my car towed there, they told me they would kee I called them they told me they had the parts there at the site so I booked with my insurance and had my car towed there, they told me they would keep in touch and they never. I called them the next day after my insurance emailed me the go ahead and when I called them to see when my car will be done they told that there was no parts in Alberta and needed to order mine and it would be a week. The lies from these ppl are horrible. I called North Mitsubishi and they told me they had the parts. I called back the west end and told them that North Mitsubishi had the parts so they ended up getting them and had my car fixed by Friday afternoon. I can't believe I had to do their job and paid them for it. After I picked my car up I noticed my hood was scratched everywhere. I called and complained and said someone would get back to me on Tuesday and no one did. I WILL NEVER TAKE MY CAR HERE AGAIN. THEY WRECJED MY PAINT JOB AND ALL THEY DO WAS LIE. Mitsubishi needs to investigate their service department. NOW I HAVE TONPAY FOR THEIR CHILDISH BEHAVIOR DUE TO ALL THE SCRATCHES. NOTHING BUT LIARS. I KNEW I SHOULD OF STUCK WITH FORD More

Dealt with Joel Evans over the phone and settled on a price. Have the paperwork to prove it. Went in the next day to sign papers with Christina Gutierrez Gear. She added a whole bunch of stuff to the bil price. Have the paperwork to prove it. Went in the next day to sign papers with Christina Gutierrez Gear. She added a whole bunch of stuff to the bill of sale that was already in the settled on price. She didn't like that I called her out on that later but that is exactly what she did! They even lied about the interest rate for the loan. I was told 7.99% by Joel but the papers Christina typed up it was 9.99%! Never thought in a million years that a dealership would do something like this so signed the papers. It wasn't until I went to pay off the loan that I saw the deception. I tried to contact someone at the dealership but they have quit talking to me. This mitsubishi dealer SUCKS!! Stay away because the Canadian head office of Mitsubishi will not do anything. More