West Side Mitsubishi

Worst experience! Just 2 weeks ago, I and my wife went to this dealership hoping that we could find a more safer car and indeed they have it. So we made an agreement an Just 2 weeks ago, I and my wife went to this dealership hoping that we could find a more safer car and indeed they have it. So we made an agreement and along the process I told them that we can only push through on the deal once we know our final figures and that it will be just with in our budget.They ask us a deposit of 1500 and ask me to initial under the non refundable statement. I was very hesitant to do it yet they were able to convince us since they gave us their word that they will refund it as we agreed upon (If we don't push through on the deal). (so we trusted them),anyway, after few days of searching for an insurance provider and knowing that our insurance payment is too high. Summing up all the numbers made us realized that we can't afford to continue on the deal due to the fact that it is beyond our budget, so we went back and told them. They showed and offered us few options but didn't agree to any of it.So we decided that we will just do it next year and told them that we will just take back our money.Now,the problem is they said they can not refund the money for the reason that they ordered the car already and plus I initial it there .non refundable.I said now this is the hard part,bacause in the first place we said, we have to see to it first if we can afford it or not then we will decide.we didn't made a statement that we will buy the car already. Anyway,after four days of going back and forth plus calls on the phone the general manager decided to give back my money but told me that I'm a lier and he doesn't want to see me in his dealership. Lesson learned,never trust them best of all don't go to this dealership. More

Happy as can be Dean was helpful, courteous and knowledgable. He listened to my needs and I drove away with the suv of my dreams. Thank you west side Mitsubishi Dean was helpful, courteous and knowledgable. He listened to my needs and I drove away with the suv of my dreams. Thank you west side Mitsubishi More

Don't waste your time! We purchased a nice used 2014 Mitsubishi Outlander from a different dealership two months ago, it was wrote off recently by a moose. We decided we wou We purchased a nice used 2014 Mitsubishi Outlander from a different dealership two months ago, it was wrote off recently by a moose. We decided we would go to an actual Mitsubishi dealership to get another one. With the vehicle being written off we were on a timeline, I only had a week to get another vehicle before my rental had to go back. This dealership completely wasted my time, for four days in a row we got the run-around with financing (we have never had an issue before purchasing two other vehicles in the last two years we were in and out with our vehicles in 3 hours max) We dealt with Brian, Mark, and Matt. Worst vehicle buying experience of my life. And then after wasting our time they tell us we aren't approved? For the same loan we just had two months ago! If you want a good experience and don't appreciate being given the run-around don't go here. More

Purchased a brand new Outlander I would recommend Luis to anyone looking for a car. Working with him was very different than all of the other dealerships that I've dealt with. He's p I would recommend Luis to anyone looking for a car. Working with him was very different than all of the other dealerships that I've dealt with. He's patient, knowledgeable, sincere and honest. More

Awesome Experience I recently bought a 2015 Lancer Evolution from this dealership. The new car sales (Bill) + financial managers and his sales are really helpful and d I recently bought a 2015 Lancer Evolution from this dealership. The new car sales (Bill) + financial managers and his sales are really helpful and do everything they can to achieve my needs. I am very happy with work they did with the car and when there is something I don't like, they will fix it immediately to meet my expectation. Their service department has friendly staff and very approachable. Parts department is also very helpful and friendly, they give me all the information I asked for. So I can say they are very knowledgable! I am a vehicle technician from the CF, and I am very satisfy with their business and service. I highly recommend this dealership. More

Always good customer experience I just bought a new 2016 Outlander and the sales team and manager did everything they could to get me into a new vehicle. I love the vehicle and next I just bought a new 2016 Outlander and the sales team and manager did everything they could to get me into a new vehicle. I love the vehicle and next time I get a new vehicle I will be buying it from this dealership. More

Well Beyond Excellent !!! ... recently purchased my second RVR ... superior vehicle maintenance after purchase with my first RVR ... outstanding experience with Luis and Maz wh ... recently purchased my second RVR ... superior vehicle maintenance after purchase with my first RVR ... outstanding experience with Luis and Maz while purchasing my second RVR 3 weeks ago ... simply could not be improved in any way !!! ... everyone in Edmonton would be wise to buy their vehicle at WEST SIDE MITSUBISHI ... TRULY EXTRAORDINARY !!! More

always a good experience i have purchased several vehicles from this dealer. they always seem to be fair and work to get a fair deal. the service department has been through a i have purchased several vehicles from this dealer. they always seem to be fair and work to get a fair deal. the service department has been through a few rough spots but, seems to be in great shape now. More

Worst Experience I was dealing with this dealership for 4 weeks as I live in Calgary and work two jobs. After finally getting confirmation that I could have the car I I was dealing with this dealership for 4 weeks as I live in Calgary and work two jobs. After finally getting confirmation that I could have the car I wanted for the price and interest rate I offered I decided to rent a car and drive to Edmonton. The salesman knew that I was coming and that I had rented a car. After driving three hours the salesman told me that they could no longer do the deal that we agreed on because the manager had reduced the price on the car 5 days prior. Instead of telling me this before I left Calgary, they let me drive all the way to Edmonton hoping that I would change my mind? I didn't get the car ... I emailed the GM to make a complaint and he told me that "they did not make any promises that they did not honour". I asked him to cover my $60 for gas for driving to Edmonton and he said no. This has been the absolute worst customer service I have experienced in a very long time. More

Best experience ever I have bought a few Vehicles over the years and have spent many times in a dealer ship, They treat you as a real person not a check, me and my wife bo I have bought a few Vehicles over the years and have spent many times in a dealer ship, They treat you as a real person not a check, me and my wife both went in knowing our price range and budget, they all were understanding caring great guys, The one (out of many) great things going here is no pressure. Highly recommended going here. Thanks to Grey Ferguson Ryan lim Magen Zahr and Manager Bill THANK YOU More