West Side Mitsubishi

James Grouse is your guy to see! My experience at Mitsubishi was the best out of the 2 dealerships i went to. James is your guy to see to get the car you want. He listens and provides My experience at Mitsubishi was the best out of the 2 dealerships i went to. James is your guy to see to get the car you want. He listens and provides you with your needs. More

awsome service excellent service and prompt delivery, dealer was able to provide with immediate answers, James Grouse was awesome to talk and deal with. James was ho excellent service and prompt delivery, dealer was able to provide with immediate answers, James Grouse was awesome to talk and deal with. James was honest and straight forward with me. As a First Nations we are always lead to believe that we're guaranteed the vehicle we want then we come in and there's always obstacles preventing us from getting what we want. This isn't the case with James Grouse Subprime Finance Director, he spoke with us we told him our must haves and 24 hrs. later he came through and WE ARE THE PROUD OWNERS OF 2017 RAM 1500. Thanks James and Westside Mitsubishi you made us believers again...Highly recommend James and Westside. More

Overall excellent service Im been to other dealerships, not one has gone over and above as this salesman at West Side Mitsubishi. Absolutely satisfied to the max, thank you Jam Im been to other dealerships, not one has gone over and above as this salesman at West Side Mitsubishi. Absolutely satisfied to the max, thank you James More

Service I had a service done on my 2012 RVR All recalls and what I needed done was done and done fast and well. Everyone was so helpful, nice and just did I had a service done on my 2012 RVR All recalls and what I needed done was done and done fast and well. Everyone was so helpful, nice and just did an excellent job! I highly recommend going to west side Mitsubishi for any kind of services More

Taking advantage of unsuspecting people I own a 2009 Mitusbishi Lancer which was purchased at West Side Mitusbishi by my daughter new. I subsequently purchased the car from her in 2015. La I own a 2009 Mitusbishi Lancer which was purchased at West Side Mitusbishi by my daughter new. I subsequently purchased the car from her in 2015. Last October I took the car to Mitsubishi to have the sensors reset on the TPMS as it appears only Mitsubishi has the equipment to reset them properly. When the work was completed and I was paying my bill, the service personnel told me that I had 7 light and signal bulbs out on the car that should be replaced and would I like to have that done at the same time. Each bulb was quoted at $5 or less and the total estimated cost was $195.50. I said no I didn't want the work done then and left the dealership. As I suspected, all of the lights/signals were working fine with the exception of the license plate bulb which I was already aware of. Despite this, I decided to give the dealership one more chance. I booked an appointment for this morning for 7:45 am to only have my winter/summer tires switched, rotated, and sensors reset. I was the first person there this morning (arrived early at 7:20 am). When I arrived, I also mentioned to the service personnel about the light bulb "misunderstanding" back in October. He just shrugged his shoulders. Despite booking and arriving early (as I explained to them when booking; to avoid missing work) for a relatively simple appointment, my car was not ready to go until 9:45am, I received no explanation or apology and I was an hour late for work. I am finished with West Side Mitsubishi. I know that some have received good service there but I certainly haven't. The treatment I have received from this dealership is unconscionable. Very disappointing that they take advantage of customers just because the think they can. I will not go back again and I would encourage others, especially women, to be careful. More

Extremely disappointed I went here my my 48000 service and unfortunately I won’t be returning they did the service which included a tire rotation and a oil change which cost I went here my my 48000 service and unfortunately I won’t be returning they did the service which included a tire rotation and a oil change which cost me over 380 dollars then they told me I would need a transmission service as to which I declined as that was going to cost me over 300 dollars, can’t remember the exact amount but I believe it was somewhere between 320-350. Now if I had of went to any other Mitsubishi dealership for that service, the transmission would have been done and most places are charging around 600 for the full service and include the transmission which yes is expensive but works out a xxxx of a lot cheaper than what westside are charging. Now the icing on the cake for me was being hassled by a salesman about selling my car and how he had someone looking to buy the exact same car, he said he could offer me more than what I paid and had the cheek to ask what I paid and what my payments are, but of course I would have to make a decision my the end of the day. I didn’t come here to sell my car I came to get it serviced don’t hassle people that are just waiting. More

$56.00 Labor for light bulbs!??? Yet again....why do I keep returning to this location? I should have learned my lesson from my previous experience on the wipers?! Well I was charge Yet again....why do I keep returning to this location? I should have learned my lesson from my previous experience on the wipers?! Well I was charged $7.75 for two light bulbs not an issue as I was getting other work done here at the same time. However I was charged a WHOPPING $56.00 BLOODY DOLLARS IN LABOR!????? I could have done them myself, one was a license plate? xxx! If you go to Mr. Lube they change them for FREE, even if you don't get your oil changed! Called to complain, Service Manager gave my husband a snarky attitude. More

Can't thank them enough Not only have I purchased my last 2 Outlanders from Westside Mitsubishi but every time my son has an issue with his 2004 Suzuki, he takes it into thei Not only have I purchased my last 2 Outlanders from Westside Mitsubishi but every time my son has an issue with his 2004 Suzuki, he takes it into their service department, not only are they the lowest quote but they make sure my son has a reliable, safe car to drive back on the roads of Edmonton. Thank you to the General Manager, Sales Team and Service team at Westside Mitsubishi More

Sale and Service Absolutely the worst experience ever! For them to sell, they will tell you a lot of lies. Which I have found later...when they were harassing me over Absolutely the worst experience ever! For them to sell, they will tell you a lot of lies. Which I have found later...when they were harassing me over the phone , while I was waiting for service to be done, that this service should be done.....by 40000 km...I wasn't even the owner at that time. Maybe next do your job and check the ownership! The other service......never did all I ask for and even recommended for spec. km. More

very friendly and helpful in all aspects. helped find a plan that would work for my budget. thank you Luis reyes for the awesome customer service and helpful in all aspects. helped find a plan that would work for my budget. thank you Luis reyes for the awesome customer service More