West Side Mitsubishi

I have waited for a few months to write this review. I purchased a 2022 outlander GT premium back in March of 2022 right off the showroom floor. It was a beautiful vehicle. Lots of options. I was told t I purchased a 2022 outlander GT premium back in March of 2022 right off the showroom floor. It was a beautiful vehicle. Lots of options. I was told to add the Mitsubishi app to my phone to be used to lock and unlock the car and also to use as a car starter. Within 6 months I started to have electrical issues. I would be driving and all of a sudden multiple warning lights would start to flash. I took the car in to have it checked out. The correction was to reset all the modules. This occurred 3 times from July to September 2022. I removed the app from my phone in December as it would not work properly. Never started the car. I inquired about this and was told the 2022 app had multiple issues. In January 2023, I had a starter installed but not by the dealer. In September 2023 I started having the same issues again with the warning lights coming on. I was told this was happening because of the remote starter. Not sure what that had to do with anything as this was the same issue I was having all through 2022. Two days later I had to have the car towed into the dealer as it wouldn't start. As I was repeatedly told it was the starters fault, I had it removed. Eight days later I had to go in again with the warning lights and this time the car wouldn't turn off. Modules were reset again. In May 2024, back with the same issue. I was told the battery was defective and needed to be replaced. As the vehicle was over 2 years old, I had to pay 50% of the cost for the battery. Back again early June with the same old problem. I called the Mitsubishi Canada Corporate office to see what could be done. (I was told by the dealer to call them). I explained the situation and was told they would call me back. I received a call back the same day and was told I would have to deal with the dealer on this issue. This time they changed a couple of modules and because they blamed me for the starter, it cost over $1300 to repair. (I was told my warranty was void). In September 2024, I was back at the dealer again with the same problem. The fix was to reset the modules and send me on my way. Less than 24 hours later I was back again with the same issue. This time I received a call from the Service manager to come and see him. I was told at that meeting that the car could not be fixed and I would have to see the General manager to come up with a solution. I was also told then that the starter I had installed in the car had nothing to do with the issues with the car. My wife and I met with the GM the following day. We were told we had 2 options. 1. I could have a 2022 outlander BASE MODEL with more kms. on it than what was on my car or 2. I could have a new 2024 Eclipse Cross BASE MODEL. Both of these vehicles were over $22K cheaper than my vehicle. We were told that we would only get credit for what a 2 year old Outlander was worth. We couldn't believe what we were being told! My wife asked where the corporate office in Canada was located and was told " I don't know...google it". I again called the corporate office and was told I would get a call back.....That was over 3 months ago. I haven't heard from anyone. As we needed a car, we took the Eclipse cross but all I wanted was for my car to be fixed. When asked what was to become of my outlander, I was told it would be sent to auction. I am so disappointed with the unprofessional treatment we were given over the past 2+ years by this dealership. In hindsight, if I had read the reviews for the West Side Mitsubishi dealership before I went in looking for a vehicle, I would have run the other way...They should all be ashamed of the way they treat customers. My advice to anyone looking for a Mitsubishi is to go to any other dealership you can find. Stay away from West Side Mitsubishi!!! More

Please don't trust them. They give Incorrect and wrong information to their customer. After they receive the deposit, the customer has no value to them. They give Incorrect and wrong information to their customer. After they receive the deposit, the customer has no value to them. More

Had a great experience with our inquiry done with Ken Oballes. He was so patient and detailed on his explanations. So knowledgeable with the unit we were interested. Oballes. He was so patient and detailed on his explanations. So knowledgeable with the unit we were interested. More

Excellence in sales, great pricing go see Sam. Great experience buying my new Outlander GT Great experience buying my new Outlander GT More

My experience at West Side Mitsubishi was spectacular. In particular, Ella was extremely friendly and determined to assist me with any questions or concerns. My positive experience with her most definitel In particular, Ella was extremely friendly and determined to assist me with any questions or concerns. My positive experience with her most definitely convinced me to refer my peers to this establishment. More

Sam and Christina. Thank you a thousand ×'s 🙏 for working with me and getting my family back on the road highly recommend Thank you a thousand ×'s 🙏 for working with me and getting my family back on the road highly recommend More

VERY positive experience purchasing new Outlander PHEV! I worked with Sam & Joel and they all did a great job. Low pressure and they gave me an awesome deal on my trade and my new vehicle. Couldn't be happ I worked with Sam & Joel and they all did a great job. Low pressure and they gave me an awesome deal on my trade and my new vehicle. Couldn't be happier! More

Spoke with Duncan today regarding fixing my Mitsubishi. He was excellent with his customer service and speed. He was excellent with his customer service and speed. More

Sam was my salesman. He was not pushy and found exactly what we were looking for. He made purchasing my vehicle smooth and painless. I really like his way of doing things He was not pushy and found exactly what we were looking for. He made purchasing my vehicle smooth and painless. I really like his way of doing things. If I get a pushy person I tend to walk away! Thanks Sam for your personality and professionalism!! More

Sampat was amazing he really helped make the process of buying a vehicle easy and enjoyable buying a vehicle easy and enjoyable More