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West End Nissan

Edmonton, AB

3.8
402 Reviews

18010 Stony Plain Rd

Edmonton, AB

T5S 1N4

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402 Reviews of West End Nissan

April 23, 2021

I chose a 1 star rating as there were no minus ratings available. After numerous stupid mishaps on their part I made it abundantly clear to the service department that I would NEVER set foot in this deale More

by gerru666
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea who the person was, they were not very bright.
Jun 01, 2021 -

West End Nissan responded

Hello gerru666. Thank you for taking the time and informing us about your situation. We always strive to provide the best service possible, and we apologize that your experiences did not exceed expectations – this is not typical for our dealership. We are constantly striving to improve our level of customer service and your input is important. Your comments have been forwarded to our management team, and we would like to help with your request. Please speak to our Service Manager at 780-486-1780 so we can assist you better.

Jun 02, 2021 -

gerru666 responded

I spoke to your service manager and Nissan Canada spoke to your service manager on my behalf to no avail. I also tried several times to call your GM but he was "unavailable" I am unclear as to why you would expect that I would be willing to waste any more of my time - ? When your technician ran my vehicle into the shop door I was expected to take my vehicle across town to a body shop for an estimate and what I SHOULD have done was call my insurance company and let your fleet insurance take the hit. Because of how inconvenient you made it I ended up paying the damages myself. Lesson learned.

Jun 03, 2021 -

West End Nissan responded

Hi gerru666. Thank you for explaining your situation more clearly. Our store has new managers who want to help you resolve this situation, but please inform us of your name, email, and phone number in this private conversation so we can get you in contact with the right person.

Jul 17, 2021 -

gerru666 responded

My email address is gerru666@gmail.com I have called your office COUNTLESS times and all I ever receive is a run around or the stock "he is not available". Your office needs to quit playing lip service to wanting to resolve this issue and provide me with the name of someone who IS available to speak to, Ruth Gervais

Jul 19, 2021 -

gerru666 responded

Mr. Lakusta, I was disappointed but not surprised that your response was patronizing and condescending. Your tone is the same as the four service managers I dealt with after your technician drove my vehicle into the shop door and it sustained $1,400.00 in damage. Your inability to keep a service manager explains the dysfunctionality and incompetence of your service department. I will not be calling you because from your attitude, it would be a colossal waste of my time. I will, though, periodically post reviews concerning my many, many negative experiences with West End Nissan. Ruth Gervais (It should have read THREE service managers)

April 12, 2021

Shawn was absolutely excellent. Completely honest when it came to anything whether or not it could’ve led to not purchasing a vehicle. I purchased a 2010 Nissan Maxima and he took a lot of time to get me the More

by Braydenalldis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Shute
April 09, 2021

Anna Woronzow is who to see at West End Nissan. After two weeks of shopping around at various dealerships, I spent an afternoon with Anna at West End Nissan in Edmonton learning about, test-driving, and More

by Jane Ready
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Woronzow
April 05, 2021

I was looking for a used red Murano, for a good price. When I let Jordan know, he had exactly what I wanted!! and he fought to get it in my price range as well. I am overly satisfied with the work Jordan More

by chelseymartineau
Recommend Dealer
Yes
Employees Worked With
Jordan Kortbeek
April 02, 2021

Jordan was very professional and knowledgeable about different types of vehicles. He was friendly and helpful , offered different options and solutions, until we found the best fit for me. I would hi More

by Ana
Recommend Dealer
Yes
Employees Worked With
Jordan Kortbeek
March 27, 2021

Shawn was professional, honest and went out of his way to help me with all my questions and concerns. I would highly recommend Shawn! Kind, caring, exceptional customer service! I am recommending him to all More

by Dixielmills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason, Shawn Shute
March 23, 2021

Worked with Jordan long distance and he did up his best to make sure a deal happened and understanding that both the customer has to feel like a winner. Overall a great experience considering the distance More

by TLman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Liber, Anthony Simon, Jordan Kortbeek
March 21, 2021

Jordan and the team at West End Nissan were absolutely fantastic to work with! I live 5 hours away and was unsure how a long distance purchase would go, but it was immediately evident that I was in good h More

by erin.h
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Kortbeek
March 20, 2021

This man right here.....Called him, said what i wanted This man right here..... Called him, said what i wanted .. all my important needs in detail. from a vehicle nissan or not. Dude had it done in 2 days More

by Riley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Howell, Anthony Simon, Ken Donnelly, Fred Bailey, Jordan Kortbeek, Joy Heron-Dunn, Brennan Quintin, Shawn Shute, Chris Young
March 10, 2021

Surprisingly pleasant car buying experience, Shawn was awesome to deal with and made sure I was satisfied with my purchase. They made sure the used vehicle I bought was up to my standards before letting m More

by Evan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Shute
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