West Edmonton Hyundai

The True Test of Customer Service The true test of a dealership's customer service comes not with an every day sale, but with how they handle things when something goes wrong. Our sto The true test of a dealership's customer service comes not with an every day sale, but with how they handle things when something goes wrong. Our story began with the purchase of a 2014 Elantra GT L, which needed to be shipped in, but the car never made it to our dealership as the originating dealership sold it instead. Understandably disappointed, this led to a two week mad rush on the dealership's part to try to find us another one, and when one could not be found, these guys were SO good with giving us other options, helping us out wherever possible, and making sure that we were ultimately happy. They knew that it might come down to us having to walk away, and they never pressured us or made us feel like that would be the wrong decision. They were honest, up front, apologetic, and understanding of our frustrations the entire time. A lot of their time and effort went in to finding us another car, which we now have, and we love. Alberto, Danny, and Nikki were so good with us the whole way - Danny and Alberto spent over 1 1/2 hours with us on the sales floor working out options and calling other dealers, and when we came in stressed about our old car, Nikki was wonderfully funny and helped us to relax and laugh. For a situation that could have been a complete nightmare, these guys turned the whole thing right around and went out of their way to make us happy - the true test of excellence in customer service. Thank you! More

good professional people I liked dealing with these guys. I didn't end up with a vehicle because the car was exceeding my budget but these guys never pushed me into buying in I liked dealing with these guys. I didn't end up with a vehicle because the car was exceeding my budget but these guys never pushed me into buying inferior product. Surely much more professional than some other dealerships i have dealt wIth in the past. Will be inquiring about any future Hyundai vehicles More

I felt. I chosen a right decision buying Hyundai SUV. Alan was a great salesman doing a perfect job for me . I visited few car dealerships , their sales guys do not know how to handle clients. But Alan's Alan was a great salesman doing a perfect job for me . I visited few car dealerships , their sales guys do not know how to handle clients. But Alan's personalty and his charismatic approach on sales good asset to your company. I was doing Sales and Marketing management job back home. I felt Alan has a good future in sales career as well as your organization. More

Very pleasant and professional buying experience! The moment I walked into the dealership I was immediately greeted by Alan and treated with the utmost respect and professionalism . He went above and The moment I walked into the dealership I was immediately greeted by Alan and treated with the utmost respect and professionalism . He went above and beyond to make sure I got a final price that I felt comfortable paying. He also did a lot of extra things that were not expected, such as filling in a chip on the front window and providing a paint pen for the car. I would recommend this dealership to other people considering a new or used vehicle. I would also suggest you look for Alan as well! More

Over and Beyond!! Tom Peters has in our experience gone way over and beyond what was expected in our unfortunate circumstances dealing with an out of province Hyundai d Tom Peters has in our experience gone way over and beyond what was expected in our unfortunate circumstances dealing with an out of province Hyundai dealership when we needed an engine replaced. Because we purchased our vehicle at West Edmonton Hyundai he stepped in to provide us with consultation, help, advice and moral support even though our car was out of province. Tom, is an excellent public relations employee and we would not hesitate to recommend his services to anyone. He is dedicated to his work and has a kind demeanor in dealing with difficult circumstances. We can't say enough of how much he went out on the line for us! Thank you Tom Peters!!!! More

Used car... Fast and Easy Alan was a great help in finding my first vehicle. He listened to what I wanted, took the time to explain everything, and was fast and efficient. Buyi Alan was a great help in finding my first vehicle. He listened to what I wanted, took the time to explain everything, and was fast and efficient. Buying your first vehicle can be stressful, but West Edmonton Hyundai definitely helped alleviate that stress. More

New Car...Exceptional Service... Wonderful People My wife and I had the most amazing experience with the purchase of a new Hyundai Elantra, on the 25th of July, 2014. We dealt with Amelia, Jerry and My wife and I had the most amazing experience with the purchase of a new Hyundai Elantra, on the 25th of July, 2014. We dealt with Amelia, Jerry and Nikki, all of whom treated us in a most gracious manner. Our purchase was a little complicated (by ourselves) as we had phoned to consult with Amelia from another province. She was extremely knowledgeable, very pleasant and considerate throughout the the trials of phone calls and emails prior to our arrival about a week after our first call. She went out of her way to get the color we wanted... not a simple task considering this was the week of the Canada wide Hyundai sale! We arrived to see the car, already prepped, shining and beautiful, We met Amelia in person, and continued throughout the remainder of our time at the dealership feeling very fortunate to have chosen West Edmonton Hyundai, and to have dealt with three of their very personable and knowledgeable representatives. We were treated wonderfully by Amelia, Jerry, and Nikki, and would once again like to express our utmost thanks to each of them, Our best wishes to you! M. & Z. More

Lookinf for a vehicle to fit your needs I purchased a 2014 Sonata GLS last week and I am very happy with my new toy. Thanks to Allan, Brian, Chris and others for helping me up find my dream I purchased a 2014 Sonata GLS last week and I am very happy with my new toy. Thanks to Allan, Brian, Chris and others for helping me up find my dream car. They always answer all my questions and concerns. I would recommend my friends to this dealership. More

Incredible I'd been to a couple different dealerships who were quite obviously only in it for a quick sale. Being a blonde female I encounted other dealership I'd been to a couple different dealerships who were quite obviously only in it for a quick sale. Being a blonde female I encounted other dealerships who immediately asked me the color and interior I preferred not what I wanted in a vehicle or it's mechanical features. Alan was awesome, he asked me what I wanted and needed in a car; not it's looks and he truly knew the specs on each vehicle. When I spoke about wanting a Veloster he ensured I understood what I could afford for insurance, payments and the gas - that it wasn't just a "new toy" type purchase. It was a sale to ensure I was happy with the purchase right then, as well as being happy and content to have it years from now! He was an absolute treat to work with for my first new vehicle! I did check out a few other dealerships after my first stop here; but I came back as I was so impressed with the personable atmosphere at West Edmonton Hyundai. Servicing the car has been wonderful! The service desk is so friendly, full of good humor and dedicated to offering stellar customer service. I'm so happy with my purchase, the service and that I became part of the Hyundai Family. I would and have recommended West Edmonton Hyundai to friends and family. If you're in the market for a Hyundai or a used vehicle - GO HERE! ^_^ More

Looking for an Upgrade My husband and I have been searching to upgrade my current car due to our growing family. We stopped here hoping to try some used SUVs to narrow down My husband and I have been searching to upgrade my current car due to our growing family. We stopped here hoping to try some used SUVs to narrow down our search. We had a fantastic experience. So far, no other salesperson has been able to provide the type of positive experience we had here. Ken was not only friendly and knowledgeable, but he listened to what we were looking for. He let us take a look at all the vehicles we wanted, was wonderfully efficient, and did not make us feel pressured into buying a vehicle. His recommendations for vehicles we should look at matched what we said we were looking for in the price point we wanted. It is wonderful to see someone good at their job taking the time and effort to please customers. Thank you, Ken! More