West Edmonton Hyundai

Amazing Experience with Alan and the rest of the team I must say it was an excellent and amazing experience from the first day i drove into the dealership and met Alan in the front door as the sales perso I must say it was an excellent and amazing experience from the first day i drove into the dealership and met Alan in the front door as the sales person. He showed me different cars and let me go without the push to make a decision the same day like other dealers i have dealt with. Your financing method and terms are printed and given to you to see and you are left to consider your options. In all it was a good experience especially with Alan and Nora in the financing process. More

Horrible customer service I recently helped my two teenage sons purchase a used vehicle from West Edmonton Hyundai. It was an inexpensive vehicle with the idea that it wasn't a I recently helped my two teenage sons purchase a used vehicle from West Edmonton Hyundai. It was an inexpensive vehicle with the idea that it wasn't a forever car - I just wanted something safe and reliable for my kids. As you can imagine, the market is littered with used cars in the lower price range, but what helped close the deal, at that price, was the information that the car came with a second set of tires, presumably the winter tires that were on it. That was important because of the added safety the winter tires represented and also because it provided an immediate potential saving to me because I did not have to go out and buy another set. I bought the car in February 2016 and picked it up a few days later with the other set of tires wrapped in bags in the trunk. I did not open the bags until I went into my local tire shop in April to change over the winters to the all-seasons. When the bags were opened, the response from the Tire Tech was (1) these tires are mismatched/not all the same size, (2) these are so worn, I wouldn't ever put them on a vehicle, and (3) it looks like someone pulled these off a scrap heap. That was not what I was expecting to hear. After going back to WEH with my concern, my experience was nothing short of horrible. WEH had absolutely no interest in either my or my kid's concerns and showed absolutely no acknowledgement of perhaps falling just a tad short on the deal we had struck. At a time when they could have won a customer over with responsive and attentive service, and probably a few hundred dollars, they instead did the opposite. Their list of excuses, and I quote, included: "that's not normally the kind of car we sell", "after paying two sales people, we make very little on the sale", "my manager must have been having a bad day", and one of the better ones, "I completely disagree with you". Based on my experience, purchasing a vehicle from this dealer comes with no assurances that you will be taken care of if you run into a problem - they are solely interested in your $ ..... odd strategy when there is so much competition for our business. More

Great experience. This is a great dealership with very helpful and knowledgeable staff. Have bought two vehicles from them over the last three years and consistently gr This is a great dealership with very helpful and knowledgeable staff. Have bought two vehicles from them over the last three years and consistently great buying experience. More

West Edmonton Hyundai – Turns my dream car in to a reality! Buying a new car can be a very painful and a lengthy experience – however, the team at West Edmonton Hyundai made it possible in 2 days with an amazin Buying a new car can be a very painful and a lengthy experience – however, the team at West Edmonton Hyundai made it possible in 2 days with an amazing price! My experience at this dealership was awesome! I’m very happy with me new Genesis 5.0 and loving the drive every day. For people looking to buy a new car my advice to them is to shop around and before you put the pen to paper make a visit to the West Edmonton Hyundai Showroom. People visiting should speak with Alireza the sales manager and he will take care of everything else. My experience with both the managers Ali and Ocean was great and I would definitely recommend my family and friends to visit them before signing a deal. No BS, best price and an amazing experience! The support from the team at West Edmonton Hyundai didn’t just stop after the sale was done – it continued through till the finance office, where Nora did her magic and sweetened the deal with some additional add-ons with a marginal increase in price. In all, saving the best for the last – what an amazing experience I had with the sales rep Alan. He was very friendly, knowledgeable and trust worthy! One of the best things I liked was the fact if he didn’t know an answer to my question he would go and find the right person to get me the correct answer – something I found very hard to find in my car shopping experience. As for the Items in the deal I got - Car - 3M Package (They upgraded me to a different product SUN-Tech which was even better) - Under coating + Rust Protection - Paint Protection - Leather Protection - 2 way remote Hyundai car starter - Maximum additional warranty (8 years – 160K) The only thing I have been missing since I got this car is All weather mats. I would recommend getting the custom fitting all weather mats as generic ones REALLY DON’T work (yes I bought some and they didn’t work – money wasted.) To close - Thank You Alan. Thank You, West Edmonton Hyundai for making my dream come true! More

Not that pushy.. It was a great experience. Sales rep not that pushy but accommodating. You get to decide on you own without too much influence from the usual sales ta It was a great experience. Sales rep not that pushy but accommodating. You get to decide on you own without too much influence from the usual sales talk. More

Well taken care of by Joel. Overall good service. Showed us the vehicle we were interested in. Spent time with us to answer all our questions. Joel was very friendly and went abo Overall good service. Showed us the vehicle we were interested in. Spent time with us to answer all our questions. Joel was very friendly and went above and beyond in his customer service. More

Friendly and knowledgable After going to a few dealerships prior to coming to west end Hyundai it was nice to not have to give up my first born to just get a price quoted to me After going to a few dealerships prior to coming to west end Hyundai it was nice to not have to give up my first born to just get a price quoted to me. I mean cmon do I really have to commit with my credit card and licence just to get an idea of the price. They deal with the customer in a fair no-pressure way that doesn't make you feel like you just "dropped the soap". In fact dealing with Rodney in sales who has experience in both sales and the service department makes you more confident that he actually understands the product and cares about his job. The staff occupied my two daughters letting us focus on what we were doing. Also negotiating with Ocean and Ali made the experience more enjoyable with their relaxed and humorous nature. They are the kind of sales staff that make you feel welcome. Thanks. Hopefully the next dealings we have with any service or warranty concerns go as smooth. More

Fair dealing and great customer service I had been dreading buying a new vehicle. After trying more than a half dozen dealerships and being hustled by most of them, I arrived at West Edmonto I had been dreading buying a new vehicle. After trying more than a half dozen dealerships and being hustled by most of them, I arrived at West Edmonton Hyundai and was greeted by a very honest and customer oriented sales person who guided me through the process and helped me to purchase a great vehicle at what I believe to be a fair price. He followed through, explaining the controls and providing needed information. More