
West Coast Toyota
Pitt Meadows , BC
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398 Reviews of West Coast Toyota
If you think Toyota Canada stands besides their brand and takes responsibility, you are wrong! If you think West coast Toyota dealership stands beside their selling product and takes responsibility, you are takes responsibility, you are wrong! If you think West coast Toyota dealership stands beside their selling product and takes responsibility, you are dead wrong! I bought a Highlander 2017 brand new, I did all the extra protection for underneath the body and the colour, along with other additional accessories to keep it nice and in good shape. I did all the nessasary services for my car on time. Not even missing one according to the Toyota Canada recommendations. Suddenly at 69,000km the transmission started having a little kick, on third gear just last month. When I took it to get diagnosed at a dealership they told me we have bad news for you! They said my Highlander's transmission has failed, and that I had to replace it with a new one! $12,500. I was shocked on how that could happen to my Highlander, I was taking care of her like a baby all the time. Accident free, towing free, not even traveling out of town, I am the first and the only owner. I ended up doing my own research for a couple of weeks, I found out Toyota Canada started installing 8 speed transmission for the first time, and my Highlander was exactly the first version of three with issues and faulty functions. They new about it very well but kept it in the dark away from the public. Secondly, the dealership has a maintenance procedure for transmission fluid flushing, five years or 96,000km whichever one comes first. Unfortunately, they missed to mention that or offer it to the owner. Worse than that, when I was asking them why they didn't remind me to do it when the five years was up, their answer was "we do it at 96,000km, not five years". I am looking forward to get one of those responsible for this major repair, either Toyota Canada or West coast dealership. More
Mark assisted me from start to finish with a trade in and purchase of my 4runner. He was extremely helpful, informative, and honest. The whole experience was very stress-free, simple, and straightforward. Th purchase of my 4runner. He was extremely helpful, informative, and honest. The whole experience was very stress-free, simple, and straightforward. Thanks Mark! More
The salesman Lance is very professional and helpful, he provided all the information I want, went through the high techniques of Venza with me, and helped to complete the purchasing process smoothly. provided all the information I want, went through the high techniques of Venza with me, and helped to complete the purchasing process smoothly. More
I have been a Toyota owner for over 20 years, and have been looking at a truck for almost 9, so I was initially thrilled with the acquisition of a new Tacoma up until we did a closer inspection and discov been looking at a truck for almost 9, so I was initially thrilled with the acquisition of a new Tacoma up until we did a closer inspection and discovered scratches on the exterior of the truck. David Quinn called a detailer over to fix it, and while we were waiting for this to be completed, David told us a story about how the previous dealership he worked for would bring vehicles outside in the rain to hide scratches, but he wouldn’t do that because the lights in the showroom would show everything. When the detailer was complete and the scratch was still viable, we were told to look at the truck outside as the scratch was still visible due to the lights in the showroom, and to see if we could see it in the rain. It was quite surprising to hear that as we just heard how the previous dealership that David worked at was so bad because they would do things like that, yet he was doing that to us. Even in the rain the scratch was still visible. We left our number and were told we would hear something back that afternoon. I do know that things happen, and the reply was a bit delayed, but now it is three days later and I still have no answer as to when it will be fixed and it seems I may miss a very important meeting to get the vehicle coated. More
I was recommended to this dealer by a friend who had bought 3 vehicles from West coast Toyota, and have been very pleased with the friendly service. Randy was very knowledgeable, professional, and frien bought 3 vehicles from West coast Toyota, and have been very pleased with the friendly service. Randy was very knowledgeable, professional, and friendly. He ordered my car and kept me posted, as to my delivery date etc. When I went to pick it up, Randy, Jean (explained everything about my car) and Diane (very helpful and kind financial service manager), made the experience a pleasant and smooth one. Thanks to all, I am now the proud owner of my “forever car” and very happy to be a Toyota owner. More