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West Coast Kia
Pitt Meadows, BC
277 Reviews
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277 Reviews of West Coast Kia
October 04, 2025
I was no where near my normal dealership when service was due. So I brought my car to West Coast Kia because of the very high ratings. Well... I would have to say the high ratings are likely due to the Sales due. So I brought my car to West Coast Kia because of the very high ratings. Well... I would have to say the high ratings are likely due to the Sales team. Unfortunately my Service experience fell far short of his dealers reputation. The main sticking point is that the engine oil in my engine has been full synthetic since day 1. A fact that this dealership could have verified either by asking me, or by looking up the prior service history in the computer. They didn't ask. After I.picked up the car I actually read the paperwork and discovered that they had used regular oil (the cheapest grade)! When I called all I got was double talk. And a call back from their Service Manager was arranged. In the mean time I called my dealership and asked them about the situation. They said that if this happened at my dealership, they would re-do the oil change at no charge. My dealership was very clear that they couldn't vouch for what other dealerships may or may not do. The Service Manager did call.me back, and in a fairly short time as well. That is about where the "service" ended. I was told that synthetic oil is an "option" I'm much car, and that since I had not mentioned it, they used the lower grade of oil... even going so far as to say that I would have had to pay thr difference in cost for full synthetic oil! I purchased a prepaid service plan from Kia. That plan cost me plenty, and it fully covers synthetic oil! The Service Manager denied any knowledge of that. He was willing to do another oil change at full price out of my pocket, or to use up the next service interval prematurely out of my service plan. In non-vulcan English, he was u willing to admit any fault or do anything for me. A very "tough luck" buyer beware approach, although he was still polite at least. There is a lot of knowledge about the engine in my Kia. And from those who have had their engines replaced, the feedback is clear... full synthetic oil ONLY. I purchased the car NEW. And I do not want the engine to last just past the warranty period! I want to be driving this car for a long time. So I will do a short change on the next service interval from MY dealership! Since West Coast Kia was unable to properly assess my service needs, and as a result did not use the correct materials in servicing my less than 1 year old Kia, AND since they chose to do NOTHING about it once the issue was brought to their attention... there is no way in xxxx that I would bring my car back to this dealership in future. I can only imagine how I would be treated if I needed my engine replaced on warranty! On a positive note, this has taught me that not all dealerships are created equal, and that I must take a very active role in holding dealers to account BEFORE service is performed in future. It's a shame I have to ask the questions and make the clarifications, but I guess some dealers are just interested in selling you another new car sooner. More
by lloydvh
Employees Worked With
Don't Recall
June 05, 2025
I was recently helped by Daniel, Charlie and Sandy and they are all so extremely helpful, quick, honest and kind. They made purchasing my new Kia so easy and smooth and I loved them so much I would come b they are all so extremely helpful, quick, honest and kind. They made purchasing my new Kia so easy and smooth and I loved them so much I would come back again and again! They’re now like family to me :D More
by sallymei_93
Employees Worked With
Charlie, Daniel and Sandy, Karissa Robson
May 09, 2025
After 2. 5 years my car finally came. Sportage PHEV. Love the car worth the wait. Troy was great. My only bug which was out of their control was losing the 5 years my car finally came. Sportage PHEV. Love the car worth the wait. Troy was great. My only bug which was out of their control was losing the rebates. That added a lot of stress buying. When a vehicle was ordered and a down payment made, that rebate should be offered. Did not need added stress. Everything is great about the car, looks great (except they put the dealership decal on the car and don’t think that is necessary, kind of bothers me . Drives great. Still learning. I would go back to this dealership, Westcoast Kia in Pitt Meadows. More
by anitabc2009
Employees Worked With
Troy
April 26, 2025
Bought a 2025 Kia Sportage with Charlie in April/2025 and what a great car! Very happy with the assistance and help from West Coast Kia’s team, specially Charlie for arranging the car pick up in less than a what a great car! Very happy with the assistance and help from West Coast Kia’s team, specially Charlie for arranging the car pick up in less than a week! Strongly recommended to do business at this location! More
by emanue melo
Employees Worked With
Karissa Robson
April 15, 2025
Always helpful. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem. Car cleaned way better than I ever would! Prices for service are reasonable. As a plus, the shuttle driver is a gem. More
by PE11779
Employees Worked With
Bobbie, shuttle driver (don't know his name)
March 24, 2025
Always great service. Was in having winter tires swapped & was going to wait. Something in shop wasn’t working so was going to take much longer. They had a courtesy car im Was in having winter tires swapped & was going to wait. Something in shop wasn’t working so was going to take much longer. They had a courtesy car immediately for me to take. Things happen and they always accommodate. Plus my car is always cleaned & vacuumed. Love my Stinger & Kia has been good to me. More
by denisew
Employees Worked With
Service Dept
