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Wellington Motors Limited

Guelph, ON

4.6
775 Reviews

935 Woodlawn Rd West

Guelph, ON

N1K 1B7

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775 Reviews of Wellington Motors Limited

August 08, 2016

My experience Have dealt with Karen Fozard for our first purchase of a Dodge product in 2010. Found her to be an excellent sales rep, who knew her product well and More

by Sheila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Mike Sharpe
July 28, 2016

Terrific Service Michelle was the best! She spent all the time I needed to review my choices until we could make the final decision on a new vehicle. I'm very happy! More

by AnnetteV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Rowsell
July 15, 2016

Words cannot describe how amazing this experience was!! I bought my very first car from Chris and Karen. They were very knowledgeable and very helpful. They were easy to talk to and had great customer servi More

by sammi.anderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Chris LaChapplle
July 06, 2016

Excellent Brent was very easy to deal with, very honest and supplied numerous options to my wife and I. My first purchase at Wellington and if the truck is as More

by A&N
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Johnson
July 05, 2016

Excellent Easy,friendly deal.great select of product. Very professional and friendly service by salesman Mike Sharpe. Very community minded business. Their su More

by Rob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sharpe, Shawn Jones
July 04, 2016

As always a great experience buying car from Mike and Karen When our family purchased a minivan a few years ago I mentioned my interest in a Charger some day. Mike remembered this comment so when I was looking More

by larryn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Fozard , Mike Sharpe
June 24, 2016

Promises met. We initially had issues with the picking up of our new vehicle but after speaking with the owners, the problems were rectified. We are thankful for th More

by Renee111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Baker
Jun 24, 2016 -

Wellington Motors Limited responded

Renee, below is my response I sent you 06/21/16 3:46pm. Renee, I received your email re the 90 payment deferral. First please let me apologize for the situation & I will be as transparent as possible. As I’m sure you know already we are 3rd generation family owned store in our 75th year. I have been here over 20 years myself, and we always try to do what’s best for the customer. When any customer orders a vehicle and its financed it is order protected if we have a bank approval, deposit copy and signed bill of sale, in other words yes, your unit was order protected. This means that any program available between the time of order and time of delivery can be used. Attached are the program sheets for March, April, May and June. I have marked the Colum at the bottom showing that the 90 day payment deferral was for June only. Below is an email all dealers received from Chrysler regarding 0% offers will end May 31st, we never know what the new program’s will be. This is not that relevant to you as you were program protected regardless. As we were told by Chrysler 0% was going away the program was as good as it was going to get for your purchase so we made the decision to report the unit for May. This is a common practice especially if the unit is a cash deal and we’re concerned the program may get worse for the customer as they are not protected. Additionally, we are under pressure to hit targets and if there is no down side to the customer [as was our belief in your case] with a delivery taking place in a few days everybody wins including us as its another unit toward our target. In this case Chrysler added the 90 day deferral for June, something they rarely do and we did not foresee. Once reported we claim that months programs, we cannot claim a program for a different month, and yes if we re report it’s all new bank contracts, bill of sale etc. Had we not reported the vehicle May 31st and the programs got worse in June it would have had no impact on your deal we would have claimed May programs. We’re not perfect, in hind sight it would have been better had we not reported the vehicle, in the end the only thing that changed was the 90 day deferral. It is only a deferral and the take rate is less than 10% as it does not save the customer any money and in the long run just makes the loan take longer to pay out, but again I apologize. In regards to fuel, all units get $40 dollars of fuel put in them for delivery, you pay for it, it’s on your bill of sale, standard process. We never know what fuel is in a trade, we more often than not they are empty, that’s just how they come in. Sam Fairhall General Manager Wellington Motors

June 16, 2016

Fantastic Service I was amazed how John Byrne and Mike Sharpe worked together to get my van serviced. Mike went out of his way to get my van when I couldn't get it into More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sharpe, John Byrne
June 13, 2016

Great experience! Mike Sharp made our most recent transaction easy, no games, no nonsense just great service and price. In today's competitive markets car buying for pr More

by Dominic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sharpe
June 10, 2016

6 TIMES AMAZINGLY AWESOME! Hubby and I have bought 6 vehicles, new and used, from Wellington Motors over the past 30 years. Each and every time we've dealt with this dealership, More

by cwkbookkeeper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Shackell, Karen Fozard , Brad Corbett
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