Wayne Toyota

Service department is really bad. Did more damage than good, and charged a premium to do it. Hopefully did not ruin my engine. AVOID at all costs. Did more damage than good, and charged a premium to do it. Hopefully did not ruin my engine. AVOID at all costs. More

Came into the dealership to look at a 4Runner and trade in my Grand Cherokee. Dealt with Chris Allen. To quote Cher. I wish I could turn back time. They had 2 available, a 19 and 22. I wanted the 22. My en in my Grand Cherokee. Dealt with Chris Allen. To quote Cher. I wish I could turn back time. They had 2 available, a 19 and 22. I wanted the 22. My entire interaction with Chris was like sitting with a washed up comedian. He was so focused on making jokes about not telling my mom I didn't wear my jacket (who wasn't even there or part of this deal) that he failed to actually sell me the 2022 4Runner. I'm 32 years old Chris, I'm not a child. I'd hate to see how you make woman feel while purchasing from this dealership. Not only did he not take any of my information down including my contact info, he also was the most ungenuine person I've met in a long time. Chris, you're literally the reason car salesman have a bad name. You didn't do your job. Like at all.. If you did, you would have collected my deposit that same day securing the 2022 4Runner.. you would have had me on a test drive and the 2022 4Runner wouldn't have been sold 1 day later to someone else, that didn't get there first.. You didn't even take my telephone number down. Instead you handed me a card and said text you if I have any questions. I guess I should have texted you asking you to get me in touch with a real salesman? One that has a clue atleast. Like what questions did you expect me to text you? I wanted to purchase the 2022 4Runner.. I'm confused how I came into a dealership to purchase something specific and left empty handed? You're not new to the industry obviously, so why wasn't I sold the 2022 4Runner? I don't understand how this happened. How did the vehicle I wanted get sold? Why was I not offered a test drive or even asked to put a deposit down on that unit the day i sat at your little desk? You made the dealership you work for look absolutely ridiculous and as a direct result now they have this reveiw. I'll just buy another Grand Cherokee from Lakehead Motors lol. Oh I think it's worth mentioning. This was going to be a cash deal. Big mistake, Huge! Good luck Michael Marostica with your employee of the month Chris Allen. If you're in the business of actually selling vehicles you may want to hire staff that comprehends the main job focus is to actually sell a vehicle to customers asking to purchase them.. Chris needs a refresher apparently on what the main goal is because he absolutely dropped the ball on this one. I came in looking for a car salesman and was given a comedian instead. A lousy one at that. More

I have dealt with Stacey Cloutier at Wayne Toyota since buying my FJ Cruiser in 2007. I cannot say enough good things about the service I have received over the years. Thanks to Stacey I am always in a saf buying my FJ Cruiser in 2007. I cannot say enough good things about the service I have received over the years. Thanks to Stacey I am always in a safe vehicle and never worried. I have had lots of work done over the years and she has ALWAYS done her best to get me the most affordable options. I have always been provided with a vehicle and able to make it to work too! Honestly the service is outstanding thanks to Stacey! I love the service, thank you Stacey for all that you do for me! I'm with you to the END! More

Purchasing was an awesome experience but service is disappointing. Problems caused by servicing here had to be fixed at other dealerships at our expense! disappointing. Problems caused by servicing here had to be fixed at other dealerships at our expense! More

On purchasing our new Tacoma the salesman Nick Ashworth did an Excellent job from start to finish. Always available to contact if any questions came up did an Excellent job from start to finish. Always available to contact if any questions came up More

Very pleased with Wayne Toyota and specifically Todd Roberts and Jolene Dosen. Both were friendly, welcoming, knowledgeable and professional in attending to our needs. The new 2022 RAV4 XLE AWD is excee Roberts and Jolene Dosen. Both were friendly, welcoming, knowledgeable and professional in attending to our needs. The new 2022 RAV4 XLE AWD is exceeding our high expectations. Given Todd's & Jolene's impressive customer service it is no wonder the dealership is thriving. Add in the exceptional efforts of their service department and it all adds up to company we prefer to deal with. More

So pleased with Toyota dealership! Nick was fantastic to deal, very knowledgeable and accommodating. The entire team at Wayne Toyota should be commended. Highly recommend Nick was fantastic to deal, very knowledgeable and accommodating. The entire team at Wayne Toyota should be commended. Highly recommend More

When I first picked up my vehicle it was not very clean. Not a huge problem, I vacuumed the dog hair out of the truck. Within days I noticed a large disturbing clunk noise and could feel the frame making n Not a huge problem, I vacuumed the dog hair out of the truck. Within days I noticed a large disturbing clunk noise and could feel the frame making noise. I took the truck in and they re-installed the front skid plate and scheduled a date to replace the rubber on the drivers door. The noise and clunk was greatly reduced with this. I dropped my truck off last night to have the rubber replaced and when I picked it up, no mention was made that they had damaged the windshield. In fact I pointed it out to an attendant who was working outside and they went in to get the service manager, and told me they would be right with me. After waiting over half an hour for someone to speak to me, I went back into the service department and was told “I wanted to speak to you when you picked up the vehicle, but I was busy on the phone.” They are making arrangements to have have my windshield repaired but this dosnt fix this! My windshield will now be prone to cracking in the cold climate. I am frustrated and really disappointed in this service. More

We recently purchased a nearly “new” 2016 Rav4 Hybrid, Limited Edition from Wayne Toyota after reviewing it on their virtual platform. It arrived sooner than expected (though we live some 1400 km Limited Edition from Wayne Toyota after reviewing it on their virtual platform. It arrived sooner than expected (though we live some 1400 km away), was received in impressive condition and the drive home was as pleasant and comfortable as one could reasonably hope for. I must say, Wayne Toyota far exceeded our expectations at all points in the sale process. It was altogether so very much fun working with Amanda, Ben and Dania. We are pleased to recommend Wayne Toyota to our family and friends as a reputable, reliable, superbly talented virtual and remote vehicle sales team. Please keep up the excellent work! More