Wayne Pitman Ford Lincoln

Colour me shocked! Great service at a dealership in 2024? I didn't think it existed anymore. Check this out: 1. Book online and they call to confirm it. 2. Send me ho Great service at a dealership in 2024? I didn't think it existed anymore. Check this out: 1. Book online and they call to confirm it. 2. Send me home in a free Uber 3. Follow up with me to let me know they need it longer 4. Send a free Uber to get me 5. And the bill is - wait for it - exactly what they estimated it would be when I booked the appointment instead of an extra mystery zero. 6. Finally, they did it with a smile and acted like me being a customer mattered to them instead of me being an inconvenience. Before this my Ford experience had been so bad and now, the service folks at Wayne Pitman Ford have given me hope! More

Terrible customer service , inconsiderate employees. Certainly wouldn't recommend getting service there. I'm under warranty or ld go somewhere else. Don't call they don't answer or get back to you. Dr Certainly wouldn't recommend getting service there. I'm under warranty or ld go somewhere else. Don't call they don't answer or get back to you. Drove 40 minutes to find out they had no courtesy car there for me......I called 3 times prior to my appointment to confirm the courtesy car and no one got back to me. Like I said inconsiderate. I called Andrew and he did nothing to make it right. Maybe I should have just contacted Ford. More

I recently purchased a used vehicle from Josh at Wayne Pittman and was very pleased with the way I was treated by Josh and Julian. I had the vehicle checked over with my own mechanic who agreed the vehic Pittman and was very pleased with the way I was treated by Josh and Julian. I had the vehicle checked over with my own mechanic who agreed the vehicle was in great condition and any repairs done by Wayne Pittman were done to complete satisfaction before delivery to me. Thanks for selling me a car that was as advertised and more! More

Alisha was wonderful. She and her coworker both new my name, were welcoming and friendly. Service was completed within time frame quoted. My Car was brought to door neares She and her coworker both new my name, were welcoming and friendly. Service was completed within time frame quoted. My Car was brought to door nearest me upon completion of service. Waiting area, bright, welcoming and had coffee to enjoy. What a surprisingly pleasant, efficient experience! Well done everyone at Wayne Pittman Ford. More

Great experience! Josh from Sales was awesome to work with. Would definitely return for next car/truck. -Debbie Josh from Sales was awesome to work with. Would definitely return for next car/truck. -Debbie More

Great experience! Ryan in sales did an incredible job! Very knowledgeable about their vehicles. Great job Ryan in sales did an incredible job! Very knowledgeable about their vehicles. Great job More

Andrew is exactly why people distrust dealerships. Phony and dishonest. I spoke with Sara who was genuine. Then Andrew smiles in your face and reaches into your back pocket. Why do dealerships hire th Phony and dishonest. I spoke with Sara who was genuine. Then Andrew smiles in your face and reaches into your back pocket. Why do dealerships hire these types...? More

Poor Customer Service Support I unfortunately cannot recommend buying a vehicle from this dealership. While the support staff were friendly they would not prioritize a major saf I unfortunately cannot recommend buying a vehicle from this dealership. While the support staff were friendly they would not prioritize a major safety concern ahead of other appointments. I have a 2018 F-150 that has a current recall notice for faulty door latches. My driver's side door decided to randomly open during movement and the best i was told was that i had to wait for almost three weeks because it was a big job and took a technician a full day or more. I was told i could leave the vehicle there for a period of time (possible three weeks) and they would see if they could get to it. Pretty shocking to learn that your vehicle doors can open randomly and there is absolutely no sense of urgency to address the issue. Called Ridgehill Ford in Cambridge for a much better response and service date. More

Mike on the "Ball" Mike service rep for my Lincoln MKX arranged a warranty update on vehicle and also noticed a problem with a sensor which he and staff were able to fix Mike service rep for my Lincoln MKX arranged a warranty update on vehicle and also noticed a problem with a sensor which he and staff were able to fix without ordering new parts-nice work guys! More

service department made an appointment and they took it in on time did all the recall work as well as fix my washer fluid from freezing one small part installed and it n made an appointment and they took it in on time did all the recall work as well as fix my washer fluid from freezing one small part installed and it now works in the freezing temperatures. Great job guys Thanks More