Waterloo Nissan

This dealership is one of the worst. When I bought my vehicle the process was a nightmare. Blair was the sales manager at the time promised the moon underdelivered. Spoke with the general manager again a vehicle the process was a nightmare. Blair was the sales manager at the time promised the moon underdelivered. Spoke with the general manager again a lot of talk no follow through. Taking your car for service is a challenge. I agree with another post whereby they will do anything to avoid using the warranty. A few in the service department actually look happy when they find a reason not to cover something under warranty. A fob for my vehicle is not covered under my extended warranty. What warranty do you need to have this covered. They only gave me one fob. It stopped working so I get to pay $130 for diagnostic and then $210 for a fob. How are you supposed to use the vehicle without a fob yet it's not covered under the extended warranty. Add this to an issue I had for over a year. Yet, each time they completed diagnostic the computer found nothing. Finally my insurance company agreed to cover repairs this same computer that did the diagnostics for over a year found so many error codes they didn't know what to do. The tech's adjust all your seat settings and other settings. You would think they were making payments on it. They treat you like your a child who knows nothing and won't admit or fix anything unless they are forced to. I bought 4 tires from this place they claim they were great tires, under an extended warranty they never rotated them once. And I had to buy new tires this year. Found out the tires they sold me were the cheapest tires however the price didn't reflect that. The tires didn't last a year. There is no sense talking to anyone it's like a cult they do nothing wrong are always without fault. Me the customer is always wrong or at fault. One accessory I tried to buy at the time of purchase was an air bag theft prevention bolt. The service team had no clue how to install it. Nor could they find anyone within Nissan anywhere who did. They had to refund that accessory. When parts come in they don't immediately tell you or book you an appointment. They wait so you have to call and then book the appointment. My cooled seat is not working properly reported that last year because the motor works they claim nothing is wrong. They aren't smart enough to turn it on and then sit in the seat. That would be too easy if they did that they would have to admit there is an issue and fix it and they refuse to do that. The sunroof still doesn't close right. They replaced it and it still doesn't. They actually jammed the rubber molding into the track. It's always the same the computer found nothing or we cannot replicate the problem. Therefore in their opinion I made up the problem. Save yourself the headache, the annoyance and the over all horrible way they treat and buy somewhere else. More

Maheema was so full of energy, happiness, and friendliness when I was buying my new 2021 Nissan Altima. She treated me so warmly and helped me with every question I had for her. Definitely making friendliness when I was buying my new 2021 Nissan Altima. She treated me so warmly and helped me with every question I had for her. Definitely making sure that anytime something with the car comes up, I go to her for the best possible service a customer could ask for! More

Avoid at all costs. My Nissan Frontier has a water leak into the cabin due to manufacturing defect. The dealership charged time for a diagnostic when I plainly pointed out the root cause with PROOF that it into the cabin due to manufacturing defect. The dealership charged time for a diagnostic when I plainly pointed out the root cause with PROOF that it was present at the time of manufacture, and in the end denied warranty claiming that it was caused by the owner. More

I was very pleased with my experience of purchasing a used vehicle at Waterloo Nissan. They were instructive and forthright answering my questions. The sales staff was courteous and knowledgable. I highl used vehicle at Waterloo Nissan. They were instructive and forthright answering my questions. The sales staff was courteous and knowledgable. I highly recommend Waterloo Nissan Dealership. Fred P.S. Ask for Stephanie More

the sales manager Blair is to rude and disrespectful his behavior is not good he just push to sell a vehicle not have matter for costumer i make a deal on Nissan rogue but next day my financial condition behavior is not good he just push to sell a vehicle not have matter for costumer i make a deal on Nissan rogue but next day my financial condition changed i request him to refund my deposit if he like keep 200 dollars but he said at any cost he is not returning the money so don't go to that dealership also i request to Nissan remove this type of person from dealership otherwise you can loose the customers. He still holding my 3000dollars. More

I want to recommend Stephany!She was very helpful from I want to recommend Stephany! She was very helpful from the beginning to the end for very smooth buying experience. If you are coming to Waterloo N I want to recommend Stephany! She was very helpful from the beginning to the end for very smooth buying experience. If you are coming to Waterloo Nissan to buy a car look for Stephany! More

My wife and me was initialy interested in Nissan Micra but then we was itroduced to Sales agent Stephany and she convinced us to look at super deal qashqai. Stephanie was very easy going and helped all t but then we was itroduced to Sales agent Stephany and she convinced us to look at super deal qashqai. Stephanie was very easy going and helped all the way to finalize this deal. Thank You Stephanie. More

great place very friendly great used selection and new. al and anam were the best to deal with. they even home test drove to my door and home delivery. because it was christmas they included free winter ti al and anam were the best to deal with. they even home test drove to my door and home delivery. because it was christmas they included free winter tires and rims. they sure made my christmas. i will be back and i give 5 stars . More

The dealership has always been very helpful. From receptionist, courtesy car drivers to service dept. Our last dealing with Stephany Abagiu In the sales dept. was excellent. receptionist, courtesy car drivers to service dept. Our last dealing with Stephany Abagiu In the sales dept. was excellent. More

I picked up my new 2020 Qashqai from Waterloo Nissan and I am thrilled with the car and the service provided me by Stephany Abagui. She certainly exceeded my expectations in her attention to detail and her I am thrilled with the car and the service provided me by Stephany Abagui. She certainly exceeded my expectations in her attention to detail and her depth of knowledge. Also so easy to talk to. This is my fourth Nissan vehicle through Waterloo Nissan and I would recommend them to anyone looking for a new quality vehicle. I also got a great deal on my new Qashqai during the clear out sale! Thanks Stephany! More