Volvo of Waterloo

First service, they didn't keep our online service booking, seemed very disinterested, like they couldn't care less if we were there or not. Second service, they didn't have a shuttle, had a cab but booking, seemed very disinterested, like they couldn't care less if we were there or not. Second service, they didn't have a shuttle, had a cab but failed to tell us ahead of time that there's a $20 cap and you pay the rest, very unprofessional and bad customer service, we will now try service elsewhere. More