Volvo Villa

Worst service department ever!!!! Replaced one tv screen in my headrest. Paid almost $900. Immediately leaving the dealership it wasn't working so I went back and they changed. Shor Replaced one tv screen in my headrest. Paid almost $900. Immediately leaving the dealership it wasn't working so I went back and they changed. Shortly after the replacement it happens again. This time Joe Greco tells me it's a corroded wire and making up all these excuses. He explains I need to pay $125 plus labour. I explained I will only paying if the screen is 100% fixed. I am now waiting at the dealership for over 5 hours and I am told they can't get the screen to work and I will need to bring back the car because they need to order a new screen and they want me to leave my suv with them. I demanded a courtesy car as I have spent close to 10 hours at the dealer over this issue. I receive my invoice as my SUV was also getting a maintenance service and they added the $125. I explained to Joe it was obvious the issue is not the wire and therefore they replaced it without reason and therefore Im not paying. I argued my point and eventually the manager there removed it. I get home and email the dealership manager Joe Nash all the issues and how I was treated by Joe Greco. Joe merely sends an apology email. Not acceptable in my opinion, If you have a real issue with your vehicle, never bring it to Volvo Villa they will try and scam you and they don't know what they are doing. More