Volvo Metro West

I always enjoy bringing my car to the service department. They are very courteous and knowledgeable about my car. I especially like the shuttle offered. They are very courteous and knowledgeable about my car. I especially like the shuttle offered. More

Very happy with the annual service performed but whoever did the cleaning inside the care made a mess! Never happened in the last few decades I brought in the car for service. did the cleaning inside the care made a mess! Never happened in the last few decades I brought in the car for service. More

This was my first service appointment after a purchase in 2023. Extremely pleased with the team. 2023. Extremely pleased with the team. More

A few hiccups with a new vehicle but these were on the manufacturer. The dealership stepped up to help correct the issue so I was very happy in the end. It does seem that they care about their clients and manufacturer. The dealership stepped up to help correct the issue so I was very happy in the end. It does seem that they care about their clients and want them to be long term repeat customers. More

We went to Metro West Volvo because of a spurious service quotation experienece at another Volvo dealership. Metro West Volvo service was excellent and there was no financial hanky panky. Subsequently, this quotation experienece at another Volvo dealership. Metro West Volvo service was excellent and there was no financial hanky panky. Subsequently, this will be the third Volvo we have purchased from Mero West. I can't wait to pick up my new Volvo S90. The staff at Metro West are always pleasant and the service is still excellent. There was no playing silly games during the purchase of the new car; no hidden costs with creative labels; Just clear, straightforward, honest figures and no obfuscation! There are sharks out there in the "post-Covid" world! It is good to have a dealership like Metro West that you can trust. More

This dealership cannot be trusted. We bought a Volvo C40 Recharge from them. An all electric vehicle which they claimed had a range of 360 km. When the actual range, on a fully charge We bought a Volvo C40 Recharge from them. An all electric vehicle which they claimed had a range of 360 km. When the actual range, on a fully charged battery in optimal conditions, turned out to be 225 km., their response was "the reported mileage is about what I would estimate" and "your vehicle is functioning as it should." If they know that the actual range is about 60% of what they are advertising, they should say so when doing the sales pitch. More

I've been using Volvo Metro West for maintenance off and on over the course of the several years...my wife recently visited and much to my surprise she was positively overwhelmed at the level of customer se on over the course of the several years...my wife recently visited and much to my surprise she was positively overwhelmed at the level of customer service. Sarah (i believe this to be her name) and her team made her feel comfortable and informed. I will now make this my go to "service". JD More

This is my second car purchased at Metro West Volvo. And I would recommend them to anyone. Easy to deal with, honest negotiations, excellent customer service. And I would recommend them to anyone. Easy to deal with, honest negotiations, excellent customer service. More

Absolutely top tier customer service from everyone we dealt with at Volvo Metro West when buying our XC90! My husband and I shopped around like crazy across four Volvo Toronto dealerships and Metro West dealt with at Volvo Metro West when buying our XC90! My husband and I shopped around like crazy across four Volvo Toronto dealerships and Metro West had by far the best all-around customer service. Our sales agent Danika was absolutely phenomenal. She knew every detail about the car like the back of her hand, was so kind and friendly, truly listened to our needs and was extremely reasonable. It felt like she was on our team the whole time. I would echo similar sentiments about the manager Shaun. Even the work that the detailer did on the car was impeccable, exceeding what we had seen at other dealerships. All-in-all, we were very impressed with Metro West vs. other GTA Volvo dealerships. I would definitely recommend shopping and buying from this location and reaching out to Danika specifically! More

I’ve purchased many new cars over the years, and Metrowest Volvo is by far the worst I’ve dealt with. After sales follow up is non existent, and almost as bad as the totally false information the sa Metrowest Volvo is by far the worst I’ve dealt with. After sales follow up is non existent, and almost as bad as the totally false information the salesperson (KT)gave me about the car. She described the Volvo App as a very capable tool, however 10 months after delivery of the vehicle, the App still doesn’t offer the functions she said were available. Upper management seems totally disinterested in assuring customer satisfaction. I DO NOT recommend this dealership! More