Volvo Metro West

Great experience with Jorge, very knowledgeable staff Jorge was very knowledgeable and made sure we had all our questions answered. He was also a pleasure to deal with, very similar to being with a friend Jorge was very knowledgeable and made sure we had all our questions answered. He was also a pleasure to deal with, very similar to being with a friend. The conversation was full of laughter and this made the transaction the most enjoyable. This was my first time leasing a car and it couldn’t have been made easier. More

Good experience Our experience with Raymond was great. He didn't pressure us at all. We found a nice 1 year old xc60 still under warranty that we love. Our experience with Raymond was great. He didn't pressure us at all. We found a nice 1 year old xc60 still under warranty that we love. More

Don't buy cars from Metro West This dealership has a lot to learn about integrity and true customer service. The experience I had with this dealership was simply the worst experie This dealership has a lot to learn about integrity and true customer service. The experience I had with this dealership was simply the worst experience that I have have had with an automobile dealer. I would offer any potential customer a few words of advice. First, do not sign their temporary lease agreements in advance of the delivery of your car. There are clauses within this agreement that will penalize you strongly if you do not scrutinize it carefully. Second, ensure that all promises by “Jorge Stathos and Gary Sodoski” that are made to you (and there will be many - designed to close the sale) are provided to you in writing. Third, do not be tempted to write a positive review until you have completed your entire process with this dealership. They are prone to asking for a positive reviews well in advance of delivering promises. Finally, unfortunately if you have an issue with this dealership, escalating your concerns to their corporate office, OMVIC and Volvo Canada will only provide you an equally frustrating experience. It appears that there is one single objective at play which is to get your signature on a purchase document, and then hold you financially bound regardless of the empty promises you have received. My dealings involved interacting with the following people: General manger: Jack Donato Selling manger: Gary Sodoski Selling advisor: Jorge Stathos. More

Great experience We really appreciated Alex commitment to ensuring we got the car we loved. He also was great with after sale service. I would definitely recommend Ale We really appreciated Alex commitment to ensuring we got the car we loved. He also was great with after sale service. I would definitely recommend Alex and this dealership. More

Arrogant attitude from sales rep Leased a 2018 xc60 in March and have been rather dissatisfied with the customer service of the sales rep that I dealt with. His service came with an a Leased a 2018 xc60 in March and have been rather dissatisfied with the customer service of the sales rep that I dealt with. His service came with an attitude and he does not go out of his way to help his clients beyond securing the sale of the vehicle itself. Specifically, when it came to attaining required documents he has on file to secure insurance for the vehicle, he gave me the run around and things were not sorted out in a timely fashion. I would not recommend purchasing or leasing from this dealership. More

Solid Service Frederick will give you solid service, he listens to what you want and he genuinely cares that you leave happy. I bought my my 2017 Hyundai Elantra af Frederick will give you solid service, he listens to what you want and he genuinely cares that you leave happy. I bought my my 2017 Hyundai Elantra after leasingbit for two years. I dealt with Frederick for both transactions. More

CPO Volvo V60 Purchase I had a great experience purchasing my Volvo from here. Paul was wonderful to deal with and we were able to negotiate straight to the point without wa I had a great experience purchasing my Volvo from here. Paul was wonderful to deal with and we were able to negotiate straight to the point without wasting anytime. He has since then followed up multiple times to ensure the car and my experience with the dealership was as expected. Thanks Paul! More

excellent customer service Had my Volvo in to be serviced in Jan, 2018 and found my experience a piece of cake. Knowledgeable, friendly service person and a loaner was given to Had my Volvo in to be serviced in Jan, 2018 and found my experience a piece of cake. Knowledgeable, friendly service person and a loaner was given to me so I could run some errands with no problem. All of my questions were answered and I was back on the road in a timely manner. Only thing I wish it was located closer to the Peterborough area. Thanks TH More

Excellent service I was very impressed by the service. The salesperson, Kelvin was very helpful and patient. His service went beyond providing information about the ca I was very impressed by the service. The salesperson, Kelvin was very helpful and patient. His service went beyond providing information about the car. He also advised on other related matters. The whole process was smooth and efficient. More

Great Experience I had actually never purchased a new car on my own before . I did know what I wanted and Jorge made the whole process easy and enjoyable which I und I had actually never purchased a new car on my own before . I did know what I wanted and Jorge made the whole process easy and enjoyable which I understand from my friends is not the always the norm. Though I had a very long wait for delivery I actually ended up with a 2018 model instead of the 2017 I was expecting. Jorge went over all the features of the vehicle on delivery and I have enjoyed driving this wonderful wagon. Even my dogs have given their approval!!! Thanks again for the great experience . More