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Volvo Cars Markham

Markham, ON

5.0
484 Reviews

4340 Highway #7 East

Markham, ON

L3R 1L9

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484 Reviews of Volvo Cars Markham

August 13, 2022

Poor knowledge of vehicle, poor service post delivery, poor support from dealer and manufacturer with respect to quality issues More

by jcolange@istar.ca
Recommend Dealer
No
Employees Worked With
Pat Lau
Aug 23, 2022 -

Volvo Cars Markham responded

Thank you for your review. After having communicated with our sales and service departments, and understanding both our sales manager as well as our service manager had been assisting you and answering your questions about the safety assistance system on your vehicle, hopefully the information that was given can answer your questions about the accident on your vehicle. Besides, for any accident and/or collision happened, even a single vehicle accident in a parking lot, the involved party should report to collision reporting center within 24 hours and/or to consult with their insurance agent. If there is anyone injured or the damage appears to be greater than $2,000, police should be immediately notified. More information can be found here: https://www.fsco.gov.on.ca/en/auto/brochures/pages/brochure_accidents.aspx As a dealership, we will for sure provide full and speedy service on repairing your vehicle back to manufacturer's specification. Thank you once again for communicating with us and we feel sorry for the accident you had experienced.

Aug 24, 2022 -

jcolange@istar.ca responded

The response is without merit. The incident occurred because the vehicle's Park Assist safety system failed. The dealer and the manufacturer refuse to honour their warranty to repair the vechicle.

Aug 24, 2022 -

Volvo Cars Markham responded

Thank you again for your respond. Kindly understand the Park Assist system is an assistance for the vehicle operator and it would not take over the control of the vehicle. You can find the limitations of the Park Assist system in the user manual that is available on the vehicle's center touch screen display as well as on-line (Please click below useful links for useful information). https://www.volvocars.com/en-ca/support/manuals/xc60/2021w22/driver-support/parking-assist https://www.volvocars.com/en-ca/support/manuals/xc60/2021w22/driver-support/parking-assist/park-assist-limitations The new vehicle warranty covers repairs which are required as a result of defects in material or workmanship, and are brought to the attention of an authorized Volvo retailer by an owner, and will be performed by an authorized Volvo retailer only at no charge during the warranty period. Repairs required because of damage, misuse, abuse, collision, normal wear and tear, incomplete or improper maintenance are not covered by the warranties. Unfortunately, in your particular single vehicle collision incident that happened in the parking lot, which would be on the warranty exclusion clause. More information can be found in the provided "2022 U.S.A./CANADA WARRANTY AND MAINTENANCE RECORDS INFORMATION" booklet that is in the Volvo new vehicle binder (in black colour) which should be located in the glove box or being given to you separately during new vehicle delivery. You can also find it online via the following link. https://volvornt.harte-hanks.com/manuals/2022/2022%20Models%20(non-BEV)/Volvo_Wty_Manual_2022_Updated.pdf Hope this information is helpful to you. Most certainly we will honour all legitimate warranty work and we are most definitely willing to assist you to perform the repair on your Volvo. Below is a link to assist you to book an appointment with us to perform further assessment on your vehicle. Thank you once again. https://rb.gy/ybffvs

Aug 24, 2022 -

jcolange@istar.ca responded

Please identify the "parking lot" exclusion in the warranty book.

Aug 24, 2022 -

jcolange@istar.ca responded

Section 9(3) of the Consumer Protection Act voids any exclusion, if there is one.

August 09, 2022

Very nice team work from bosco David and Rachel, efficient and professional! 5 star in deed! More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang, Rachel Lao
Aug 13, 2022 -

Volvo Cars Markham responded

Thank you Jeff for your positive review of your experience with the Volvo of Unionville team. One of the priorities at Volvo of Unionville is to provide excellent customer service and efficient experiences. We are happy to hear that you are satisfied with our service. Thank you again for your review!

August 08, 2022

receive great services from Bosco, Rachel and David, Highly recommend Volvo Unionville, really enjoying my New xc90 T8, Excellent experience, Thank you all. More

by ethan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang, Rachel Lao
Aug 13, 2022 -

Volvo Cars Markham responded

Thank you Ethan for your positive review about your experience with Bosco, Rachel and David! Here at Volvo of Unionville, we strive to create an environment to deliver an excellent customer service experience. It was our pleasure to help you find your ideal Volvo. Thank you again for your support and we hope you enjoy your new Volvo XC90 T8!

August 08, 2022

Edited/updated in 2022. I just got my second Volvo from Bosco/David from Unionville Volvo. I have nothing but amazing things to say about these gentlemen, who were very a More

by Vivien K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, David Wang
Aug 13, 2022 -

Volvo Cars Markham responded

Thank you Vivien for taking the time to write this detailed review of your experiences with Bosco at Volvo of Unionville! It was a pleasure to work with you again after 3 years. It is our goal to create a curated white glove experience for our clients and we are glad to hear that our level of customer service offered has met your expectations. Here at Volvo of Unionville, we are always ready to go above and beyond to ensure that the process is comfortable and transparent to you. Thank you again Vivien for your constant support throughout the year for Volvo of Unionville and the Volvo brand! Your kind words of appreciation and recognition mean a lot to us. We hope you enjoy your new Volvo!

August 05, 2022

This is our 2nd Volvo with the Unionville team. Same as last time, I had a great experience on the sale side with Bosco, David and Rachel, and I am happily enjoying my S60 now. I would recommend th More

by Cho Nam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Lau, Bosco Ku, David Wang, Rachel Lao
Aug 06, 2022 -

Volvo Cars Markham responded

Thank you Cho Nam for your kind review of your experience with the Volvo of Unionville team! Your continuous support for Volvo of Unionville throughout the years is a valuable testament to our service as we strive to improve in all aspects of customer service and experience. Your acknowledgement to our customer service is much appreciated. Thank you again for your support for Volvo of Unionville and the Volvo brand! We hope you enjoy your new S60!

August 04, 2022

Great customer oriented service and follow-up. I highly recommend Bosco and Rachel at Volvo of Unionville! Excellent experience. Thanks More

by fpaterson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, Rachel Lao
Aug 06, 2022 -

Volvo Cars Markham responded

Thank you for your positive review of your experience at Volvo of Unionville with Bosco and Rachel. We are proud to be able to provide you with great customer oriented service and follow up that met your standards. It was a pleasure to be a part of the journey of getting a new car for you, and we hope you continue to enjoy the Volvo!

July 29, 2022

Thank you Bosco for the professional knowledge and service. He is knowledgeable about Volvo and let us understand the details and the features. Efficient and Professional service was performed through More

by Sammi Choi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku
Jul 30, 2022 -

Volvo Cars Markham responded

Thank you Sammy for your kind words about your experience with Bosco at Volvo of Unionville! We at Volvo of Unionville strive to provide excellent and well-rounded customer service from the moment to talk to a member of our team. It was a pleasure to assist you in buying your XC40. We firmly believe in the importance of providing you with vehicle knowledge and information to help you make an informed decision to find the most suitable trim for you. Thank you again for your positive review and we hope you enjoy your new XC40!

July 08, 2022

First Volvo, and after the exception service I experienced, likely won't be my last. More

by CH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bosco Ku, Rachel Lao
Jul 09, 2022 -

Volvo Cars Markham responded

Thank you for your support for Volvo of Unionville. We are happy to hear that you had a good experience! Our priority is to provide excellent customer service while helping you find a vehicle that would be most suitable for you. Thank you for your acknowledgement and looking forward to working with you again!

July 06, 2022

My first Volvo in Canada. Jimmy and David were great helping my family and me and ended up moving from an initial desire of an XC60 to an XC90. Friendly staff, helpful note More

by DiegoMagalhaes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Shen, David Wang
Jul 09, 2022 -

Volvo Cars Markham responded

Thank you Diego for you kind review of your experience with Jimmy and David at Volvo of Unionville. We always do our best to understand the needs of your family and transparently provide information of our vehicles to allow you to make the decision on what car will best fit your needs and lifestyle. It was a pleasure helping you find a perfect car for you and your family! Thank you again for your support and we hope you enjoy your XC90!

July 02, 2022

We bought XC60 T6 with help from Andrew. He was great from the get go and helping myself and my spouse with the various options/colours. Next to this, the test drive was well orchestrated to More

by Shankar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
Jul 02, 2022 -

Volvo Cars Markham responded

Thank you Shankar for your positive review about your interactions with Andrew and Volvo of Unionville. We are happy to hear that we were able to help you find a car that fits yourself and your spouse's preference. It is our priority at Volvo of Unionville to ensure that processes from determining the model, colour and options, test driving, and even after vehicle delivery is provided with your needs in mind and conveyed in a clear and transparent manner every step of the way. Thank you for your acknowledgement in not only our service during the vehicle purchasing process, but also the level of service that you have received after. We hope you and your family enjoy your new XC60 T6!

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