Volkswagen of Richmond

Be very wary of The salesteam at this dealership. Alfred Chan, Billy Li and Gavin make up mechanical conditions. They DO NOT consult with a qualified mechanic to diagnose a car. This scam is done t Alfred Chan, Billy Li and Gavin make up mechanical conditions. They DO NOT consult with a qualified mechanic to diagnose a car. This scam is done to low ball the price of your vehicle you bring in to sell. They told me I had ENGINE FAILURE because of a fluctuation in the RPM. Alfred and Gavin said my car is unsafe and dangerous to drive. Its a "ticking timebomb" I told the Sales Manager Wei Guo that Audi investigates engine failures of their vehicles. It's a comprehensive testing they are serious about. So they changed my Audis diagnosis to Drive Train issues due to idling fluctuation. You can't make this stuff up! They literally fabricate, manipulate, scare you, mislead to make more profit. It's fraud and its illegal but they still do it. Billy Li the general manager never saw my Audi and dreamed up the Drive Train scam. Non of the Sales personnel have any mechanical background. This was confirmed by the Sales Manager. Don't do business with this dealership. They owe me $9,000 and refuse to pay. More

Very bad experience.My first dealing with them was in Very bad experience. My first dealing with them was in April 2017. They gave me a quote for Golf Comfortline and I accepted the offer. I was waitin Very bad experience. My first dealing with them was in April 2017. They gave me a quote for Golf Comfortline and I accepted the offer. I was waiting for the paperwork. Then the sales manager came in and told me that they have made a mistake. They changed the sale price by $800. So I just walk out and crossed the street and bought a Honda civic. My second experience with them was in September 2021. Again, everything was perfect until the sales manager comes in. They showed me the 'invoice' price and didn't offer me any price even though they told me that they would give me a big discount on the 2021 Tiguan Highline R-line. I told them I got a good deal from another dealer. But they chose to not believe me and called the other dealer to ask if they give that price to me. They were almost ending my deal because of that. So I ended up buying the car from the other dealer. Long story short... It looks like they have some nice salespersons but not good managers in this dealer. I bought VW before and have never seen this approach. It's very bad for the brand. Absolutely the last place to buy VW in the lower mainland. More

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time. best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time. More

Just got my VW Atlas,Jacky and Kelly made it happened for just a couple of hours.Such amazing person I will definitely recommend them to all my friends and relatives just a couple of hours.Such amazing person I will definitely recommend them to all my friends and relatives More

Excellent team and a pleasure to do business with them. I highly recommend if your looking to purchase to stop by you will be well looked after! highly recommend if your looking to purchase to stop by you will be well looked after! More

Thanks to Jacky, great shopping experience! Great shopping experience at Cowell VW! Jacky Ku was the salesperson who was professional, helpful and provided excellent services. Definitely happy t Great shopping experience at Cowell VW! Jacky Ku was the salesperson who was professional, helpful and provided excellent services. Definitely happy to recommend him to anyone I know! More

Excellent service from sales manager to sales person I was at the dealership the other day, both the sales manager Patrick And his sales person Jacky Ku provided excellent service, I would highly recomme I was at the dealership the other day, both the sales manager Patrick And his sales person Jacky Ku provided excellent service, I would highly recommend all VW potential buyer to visit this dealership for your next VW purchase. Make sure you ask for Jacky Ku the salesman to assist you with your purchase! More

WORST DEALERSHIP They only care about their sales and when I have problem with my car. They never take it serious and leave me behind. They dont call you back. They only care about their sales and when I have problem with my car. They never take it serious and leave me behind. They dont call you back. More

Horrible service and incompetent Service&Parts employees Courtesy shuttle arrived 50 minutes later then scheduled. The supervisor told me there was only 1 driver who was picking up a person at Bridgeport sta Courtesy shuttle arrived 50 minutes later then scheduled. The supervisor told me there was only 1 driver who was picking up a person at Bridgeport station. The driver arrived alone. The supervisor called the driver. The driver put him on speakerphone. The supervisor told the driver about the second driver that went to pick up some other customers. So there were 2 drivers to begin with. It took me 1 hour 45 minutes to get to Cowell VW. More