Volkswagen of Newmarket

Service was good, but price for 64k service on golf much higher than other vw dealerships in gta. They will negotiate a discount if you ask. Can't comment about quality of service, but basic check showed it higher than other vw dealerships in gta. They will negotiate a discount if you ask. Can't comment about quality of service, but basic check showed it was ok. Go to Georgetown or Orilla if you want cheap service. Sales staff are decent, but beware eavesdropping. If you go with somebody else, the sales agent will leave the room and eavesdrop on you via the desk phone. Leave the room if you need to talk. Or feed the agent fake info via the phone. The mic light will be on. Prices are higher than APA even after negotiation and they tack on the regular "charges" to make extra profit. Would skip this dealer if you are looking for lower price. More

I feel that I have been treated with the highest quality, professionalism and courtesy. I was in the market for a newer car and I found here! I feel that the staff have given me a great overview of the sele professionalism and courtesy. I was in the market for a newer car and I found here! I feel that the staff have given me a great overview of the selections on the lot, explained all necessary information to me and provided a stress/hassle free environment. I felt that my needs were addressed. I feel I have gotten a great deal on my new car and trade. In the future my first stop will Pfaff VW and specifically with Shehan and Michelle. Now I see why so many individuals have recommended Pffaf VW as great place to start. Thank you. More

The first thing I look for a buying a car is a salesperson who listens first. Shehan was execllent. He knew his product. He accommodated our needs in trying out the car. His complete attention to salesperson who listens first. Shehan was execllent. He knew his product. He accommodated our needs in trying out the car. His complete attention to our needs in a very professional way was most appreciated. We were not easy buyers as this was the first used car we ever purchased and we had lots of questions which were dealt with most professionally. More

Shehan is not only very well informed aboout his products, he is personable and very tuned to the needs of his customer. It was a pleasure to deal with him on the purchase of our new Passat. I would products, he is personable and very tuned to the needs of his customer. It was a pleasure to deal with him on the purchase of our new Passat. I would highly recommend this dealership and Shehan in particular. C. Burden More

I had been looking for a new vehicle for several months now. I tried emailing different dealerships with no reponse back. I tried through our local dealerships, but the sales people there seemed not all now. I tried emailing different dealerships with no reponse back. I tried through our local dealerships, but the sales people there seemed not all that interested in finding what I wanted. I looked on Autotrader to see what I could find myself. When I saw that Pfaff had the vehicle I had been looking for I emailed them right a way for a price quote. It was 8pm when I emailed them. What impressed me was that a few minutes later Shehan called as he just received the email and even though it was after closing he took the time to call me. After several emails with pricing quotes back and forth I made the decision I wanted to purchase the 2010 VW Touareg TDI. Shehan made the transition of paper work so easy since we are 7hrs away. Any of our questions were responded to promptly. When I decided to purchase the vehicle the paper works was faxed or emailed to me right away and was processed quickly. Within a week and a half I had my new truck!!! I would definitely recommend Shehan and Pfaff Volkswagen to all my friends. I have already told many people what exceptional service I received. When I do decide to get a new vehicle I certainly would not hesitate to contact Shehan again to help me out. More