Volkswagen of Newmarket

Excellent service department I bought my 2013 tdi Golf wagon elsewhere, but have had it serviced by Pfaff in Newmarket since new. I've always been treated fairly and respectfully I bought my 2013 tdi Golf wagon elsewhere, but have had it serviced by Pfaff in Newmarket since new. I've always been treated fairly and respectfully and everyone in the service department carry themselves in a professional manner. I've never once felt that I'd been overcharged or taken advantage of. As my tdi is going to be returned due to the diesel emissions issue, I'll likely be going to another brand (for other reasons). I know I'll miss the service that I've received at Pfaff Newmarket. Besides the people, the dealership and waiting area are beautiful and I can schedule my appointment online if I wish. For the record, I don't work for Pfaff or have any close friends or family members there. I've owned many new cars in my life and I've never been served this well at any dealership. More

Excellent service department I bought my 2013 Golf wagon tdi elsewhere simply because I got a better deal on my trade, but I've done all my service at Pfaff Newmarket. I have not I bought my 2013 Golf wagon tdi elsewhere simply because I got a better deal on my trade, but I've done all my service at Pfaff Newmarket. I have nothing but praise for the service department. I've always been treated fairly and they've been up front about everything. Their waiting area is comfortable. Everybody is friendly and professional. I've owned dozens of cars from several manufacturers and Pfaff's service is the best by far. I'll be returning my Golf because of the emissions issue but I'll be heading to Ford to get an F150. I'm sure I'm going to miss Pfaff service. More

Do not care 5 months was waiting for suction pump recall with no result. Every time the same answer - no parts. All my colleagues finished this recall long time a 5 months was waiting for suction pump recall with no result. Every time the same answer - no parts. All my colleagues finished this recall long time ago at the Pfaff dealership, so parts were available. I made many phone calls to book an appointment with no success. I asked to call me when the parts are available, no phone calls. They are friendly and polite, one problem only - absolutely don't care... More

Better than ever service After servicing my 2013 Passat with a number of GTA Vokswagen dealers, about 3 years ago, with great fortune found Pfaff Volkswagen Newmarket. Sinc After servicing my 2013 Passat with a number of GTA Vokswagen dealers, about 3 years ago, with great fortune found Pfaff Volkswagen Newmarket. Since then I have been dealing exclusively with their service department and the service has always been outstanding. Emerson who is primarily my service advisor is the best I have ever dealt with. Not only have I recommended Pfaff VW to other friends of VW products, I have also recommend Emerson. I hopefully will continue to receive the same great service for years to come. More

ask for salesman- Chris Caldwell I bought a used car from Chris Caldwell. I found him to be a nice guy, knowledgeable, helpful and honest. If there was something he didn't know, he s I bought a used car from Chris Caldwell. I found him to be a nice guy, knowledgeable, helpful and honest. If there was something he didn't know, he said so and went and found the answer instead of just making up an answer. The put in a new battery after I bought the car because it wasn't 100%. There was a small repair issue and Chris oversaw the issue. He did much more than I thought a used car salesman does. Thanks Mark Matsumoto More

Great service Switched to Pfaff in Newmarket after a few frustrating experiences with a VW dealership in Ajax, and I couldn't be happier. Bought a new car from thes Switched to Pfaff in Newmarket after a few frustrating experiences with a VW dealership in Ajax, and I couldn't be happier. Bought a new car from these guys 3 years ago and take it back for all of the regular service and check-ins. They have been awesome, always going above and beyond, very accommodating, fast, and professional. 5 stars, highly recommend them to anyone who will listen. More

Excellent!!! Best ever!!! I am usually very timid about car dealers but Michael Hinton made my experience the best ever!! He was excellent and I tell everyone about him!! I am usually very timid about car dealers but Michael Hinton made my experience the best ever!! He was excellent and I tell everyone about him!! More

First Class In all my lifetime dealing with car dealers this was the most pleasant experience we ever had.I highly recommend this dealership to any person buying In all my lifetime dealing with car dealers this was the most pleasant experience we ever had.I highly recommend this dealership to any person buying a VW More

Sales experience When I went to purchase my first brand new vehicle ever, I decided to see what Volkswagen had to offer. I was introduced Anthony Tuccitto, he made my When I went to purchase my first brand new vehicle ever, I decided to see what Volkswagen had to offer. I was introduced Anthony Tuccitto, he made my first experience very comfortable and understood my needs. The end result was purchasing a golf through Anthony at pfaff Volkswagen. Ive referred many clients and all were very satisfied by his knowledge and attention to detail. Thank you, and I will be buying my next car through Anthony Tuccitto again. More

Thieves I had problem with running the engin on my Jetta 2007. I went to Pfaff VW in Newmarket and told them that the Alternator needed to be changed. They ch I had problem with running the engin on my Jetta 2007. I went to Pfaff VW in Newmarket and told them that the Alternator needed to be changed. They charged me $150 diagnostic fee to tell me that they needed to change the alternator and would cost $1200. I called Elliott's Towing and towed my car to Mittler Motors and got the alternator changed for $750 with no diagnostic fee. Do yourself a favor and avoid this dealership. More