Volkswagen of Newmarket

Do not care 5 months was waiting for suction pump recall with no result. Every time the same answer - no parts. All my colleagues finished this recall long time a 5 months was waiting for suction pump recall with no result. Every time the same answer - no parts. All my colleagues finished this recall long time ago at the Pfaff dealership, so parts were available. I made many phone calls to book an appointment with no success. I asked to call me when the parts are available, no phone calls. They are friendly and polite, one problem only - absolutely don't care... More

Better than ever service After servicing my 2013 Passat with a number of GTA Vokswagen dealers, about 3 years ago, with great fortune found Pfaff Volkswagen Newmarket. Sinc After servicing my 2013 Passat with a number of GTA Vokswagen dealers, about 3 years ago, with great fortune found Pfaff Volkswagen Newmarket. Since then I have been dealing exclusively with their service department and the service has always been outstanding. Emerson who is primarily my service advisor is the best I have ever dealt with. Not only have I recommended Pfaff VW to other friends of VW products, I have also recommend Emerson. I hopefully will continue to receive the same great service for years to come. More

ask for salesman- Chris Caldwell I bought a used car from Chris Caldwell. I found him to be a nice guy, knowledgeable, helpful and honest. If there was something he didn't know, he s I bought a used car from Chris Caldwell. I found him to be a nice guy, knowledgeable, helpful and honest. If there was something he didn't know, he said so and went and found the answer instead of just making up an answer. The put in a new battery after I bought the car because it wasn't 100%. There was a small repair issue and Chris oversaw the issue. He did much more than I thought a used car salesman does. Thanks Mark Matsumoto More

Great service Switched to Pfaff in Newmarket after a few frustrating experiences with a VW dealership in Ajax, and I couldn't be happier. Bought a new car from thes Switched to Pfaff in Newmarket after a few frustrating experiences with a VW dealership in Ajax, and I couldn't be happier. Bought a new car from these guys 3 years ago and take it back for all of the regular service and check-ins. They have been awesome, always going above and beyond, very accommodating, fast, and professional. 5 stars, highly recommend them to anyone who will listen. More

Excellent!!! Best ever!!! I am usually very timid about car dealers but Michael Hinton made my experience the best ever!! He was excellent and I tell everyone about him!! I am usually very timid about car dealers but Michael Hinton made my experience the best ever!! He was excellent and I tell everyone about him!! More

First Class In all my lifetime dealing with car dealers this was the most pleasant experience we ever had.I highly recommend this dealership to any person buying In all my lifetime dealing with car dealers this was the most pleasant experience we ever had.I highly recommend this dealership to any person buying a VW More

Sales experience When I went to purchase my first brand new vehicle ever, I decided to see what Volkswagen had to offer. I was introduced Anthony Tuccitto, he made my When I went to purchase my first brand new vehicle ever, I decided to see what Volkswagen had to offer. I was introduced Anthony Tuccitto, he made my first experience very comfortable and understood my needs. The end result was purchasing a golf through Anthony at pfaff Volkswagen. Ive referred many clients and all were very satisfied by his knowledge and attention to detail. Thank you, and I will be buying my next car through Anthony Tuccitto again. More

Thieves I had problem with running the engin on my Jetta 2007. I went to Pfaff VW in Newmarket and told them that the Alternator needed to be changed. They ch I had problem with running the engin on my Jetta 2007. I went to Pfaff VW in Newmarket and told them that the Alternator needed to be changed. They charged me $150 diagnostic fee to tell me that they needed to change the alternator and would cost $1200. I called Elliott's Towing and towed my car to Mittler Motors and got the alternator changed for $750 with no diagnostic fee. Do yourself a favor and avoid this dealership. More

Pfaff VW service is as bad as it comes I have a 93 Corrado and purchased a 2013 GTI from Pfaff VW this past December. On 3 separate occasions I've had service that can only be described as I have a 93 Corrado and purchased a 2013 GTI from Pfaff VW this past December. On 3 separate occasions I've had service that can only be described as incompetence. The first was a simple swap of winter tires for summers on the GTI. They neglected to give me back the tool to remove the specialty VW lug nuts. Luckily I discovered this when ai went to put the winters back on, and not because of a flat that I couldn't change. The second was my Corrado. Spent $5k on service (exhaust, coolant hose, power mirrors, etc) and got the car back with a loose door handle, 2 inch scratch on the bumper, mangled back leather seat (no idea how, they did no service to the back seat), missing rubber stopper to the back hatch, the plastic keyhole plate cover hanging loosely, and my door plugs sitting on the driver side seat. The Service Manager (Michael Schmidt) didn't even call me, and when I escalated, he suggested that my car had been broken into and that it should be an insurance issue, but that he had no problem fixing it for me. So $5K and 2 months later, I've got a car with a repainted bumper and not even an apology. Brought the GTI in for it's 30K service and the scratched the driver side door down to the paint. Once again Michael said he had "no problem fixing it for me" and would get back to me when the body shop could get me in. A month later I had to follow up. I think that the worse part about it is that they just don't care. Am in the process of escalating to VW Canada. More

unethical business practices Took my 2012 VW Jetta in for service and they had it for an hour. I was charged for 6 hours of labour even though they only had the car for a hour. Th Took my 2012 VW Jetta in for service and they had it for an hour. I was charged for 6 hours of labour even though they only had the car for a hour. They told me that the book time on the job is six hours but their mechanics were just very good and proficient. To me this is just unethical to charge for six hours of labour when it only takes one. I won't be back. More