Volkswagen of Newmarket

I would love to buy an Alltrack Golf . Had an appointment yesterday -Saturday Jan 8- to see one of theirs . Had a phone conversation about the car before . The car had 1 original tire after 100k and ano yesterday -Saturday Jan 8- to see one of theirs . Had a phone conversation about the car before . The car had 1 original tire after 100k and another 3 from different years . Left side was fully painted (that nobody ever mentioned before and at the end of my visit they said the advertised price has just been lowered because of that , so they actually knew . (That ad on AutoTrader has only pictures about the left side , because the right side has dents and scratches.) I wish I checked the 100+ points certificate about the car if that mentions it or not . Had a nice comment from the sale manager saying he was already a mechanic before I even lived ,but he couldn’t explain how the original rear brake rotors would be in a 50% condition if the car has over 100k already . Maybe this is normal and the problem is with me , but imagine I drove hours to see the car and need to become as disappointed as I left the place yesterday . They said I should not worry , because they will sell the car to someone else easily . Right after the figured that I know about cars “a bit” I felt like they are doing a favour to let me walk around the car acting like I am wasting their time. Such a negative experience . This is a very difficult time for all the businesses including car dealers as well . Hope this review to find its attention to do better in the future . CLEAN CARFAX MEANS NOTHING ! More

Waited for 2+ hours to get an oil change and a new battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an o battery. After waiting over 2 hours I was told the part is not in stock and had to come back. Also, $300+ For a battery replacement and $130 for an oil change. Go anywhere else but here. More

I received an invitation to come to the dealership to see the race car Pfaff Porsche Besides seeing the vehicle I had a chance to meet wonderful people working for this dealership. the race car Pfaff Porsche Besides seeing the vehicle I had a chance to meet wonderful people working for this dealership. More

I had a wonderful experience. Fred Care helped greatly and I received the vehicle with new tires and brakes which was an added bonus. The price was great as well on the used Nissan Rogue. and I received the vehicle with new tires and brakes which was an added bonus. The price was great as well on the used Nissan Rogue. More

Purchased 2013 Audi S4 from these guys online and when I went to pick it up it had a transmission issue. When mentioned to them they never mentioned the transmission issue and I wanted my money back they re went to pick it up it had a transmission issue. When mentioned to them they never mentioned the transmission issue and I wanted my money back they refused. They then called me on a conference call and started making threats to meet them "anywhere, any place". I am shocked at this type of customer service and friendliness from this dealership. The one guy who made the worst threats he works at McLaren Toronto where this car was being stored. All owned by PFAFF. Saw a bunch of used cars stored behind there and it seems they wholesale cars behind the McLaren building and boy do they not tell you about major issues. Crazyness. You get better treatment from Chrysler and Chevrolet dealerships. More

Today (Monday) I went to Pfaff VW to buy some items from Parts Dept. I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr. He was very professional, friendly and very helpful. He answered to Parts Dept. I had the pleasure to meet Greg Reinfenstein ,the Parts Dept.Mgr. He was very professional, friendly and very helpful. He answered to all my questions and he took care of everything I needed. Employees like him retains the customers and makes customers coming back to the dealer for service ,parts and buying cars. I wanted also to see my salesperson but unfortunately he moved to another place. It is nice to see that this dealership has top notch employees. Good staff keeps and grow the business. Thanks More

Was recent in Volkswagen Newmarket to do a trade in and have to say was an amazing experience the employee/ salesman was excellent Jayden Stanciu and great help with everything i needed will definitely be have to say was an amazing experience the employee/ salesman was excellent Jayden Stanciu and great help with everything i needed will definitely be referral people to him thanks for the great purchase and customer service ! More

They rejected my review on google so here it is This review is more than a year overdue but still haunts me to this day. I should have written it sooner and perhaps saved someone’s headache and mone This review is more than a year overdue but still haunts me to this day. I should have written it sooner and perhaps saved someone’s headache and money. Stay far away from this place if you’re buying a second hand car. The reviews on this must be written by those who work there or fake bots because there is no way they run business ethically or legally. I came in over a year ago in hopes of purchasing a Honda Accord. The car looked spotless with maybe a few minor paint imperfections which cannot be seen by a naked eye. Mike Hinton was our sales guy. This was going to be our first used car purchase so we made sure to do our research and know which questions to ask. As soon as we got there he put on his sales mask and was all friendly and “on our side.” Once we started asking the important questions its as if he got thrown off. We asked for the car proof which he did not even have on hand. He had to scramble to find it; well aware that we drove from Etobicoke to inspect the car before we made any purchase. Once we got the car proof we continued to drill the questions whether it was in an accident and his response was “wow that’s a lot of questions you have there, don’t worry you can trust us we are backed by years of experience” the typical sales pitch. This was already a red flag for us. He proceeded to tell me that there was a few “minor scratches and dents” which was fixed up. After all that, we decided to take it to a mechanic in the area. While we drove (Second red flag), Mike made sure to ask several times who the mechanic was as he “knows everyone in town.” We did not tell him, at this point you can clearly tell something was fishy about this guy. Once we arrived at the mechanic, he completed the inspection and LONG AND BEHOLD the car was in an accident from the front and the back. The mechanic showed us that the physical body of the car was bent and reshaped. Mike seemed so shocked (sarcasm) As we drove back to the dealership we just stayed quite, he went on a little rant on how there’s another buyer waiting to buy this and how the car will be sold in no time and how we are passing up on the opportunity to own a “great” car. There is no possible way the dealership could have missed this. They clearly tried covering it up and selling it off to make the most profit. As a first time car buyer you left a bad taste in my mouth about the whole brand and company More

Friendly sales Purchased a used Jeep Wrangler from Jayden Stanciu at Pfaff VW. From e mail correspondence to meeting in person, Jayden was polite, friendly and seeme Purchased a used Jeep Wrangler from Jayden Stanciu at Pfaff VW. From e mail correspondence to meeting in person, Jayden was polite, friendly and seemed very sincere. He was great to work and I am very pleased with my purchase. Thank you Jayden and Pfaff VW. Paul Pace More