Volkswagen of Newmarket

We recently purchased a 2023 Audi Q7 from this dealership and have been extremely disappointed with the entire experience. Within a week of owning the vehicle, we discovered a large squirrel nest in the engi and have been extremely disappointed with the entire experience. Within a week of owning the vehicle, we discovered a large squirrel nest in the engine, causing extensive damage. This was particularly surprising given that we had parked the car securely in our garage and only had it for a short period. The nest appeared well-established, indicating it had likely been there for weeks or even months, and was made of hay-like materials not found in our neighborhood. When we brought this issue to the dealership's attention, they dismissed our concerns and claimed that the damage must have occurred while the car was in our possession. This response was both frustrating and unreasonable, given the circumstances. Additionally, the time the vehicle spent in the garage for repairs caused significant disruption to our daily lives. We had to arrange alternative transportation for work and other responsibilities, incurring unexpected expenses and considerable inconvenience. The stress and anxiety from this situation were substantial, and we expected more support and understanding from the dealership. While the dealership did eventually show willingness to come to a resolution, it only happened after a ton of back-and-forth communication and persistent baggering on our part. This prolonged process was exhausting and should not have been necessary for what should have been a straightforward resolution. To add to our frustration, there was considerable difficulty even with simpler issues like obtaining floor mats, which should have been easily resolved. Overall, our experience with this dealership has been highly unsatisfactory, and we cannot recommend them based on the lack of accountability, poor customer service, and the considerable distress and inconvenience we have endured. More

Unethical and immoral, Michael Schmidt and Brendan Cudmore are Liars! They had my car in for warranty work for 19days and now they say it is ready!! Well, I got in and the clutch was on floor. They br Cudmore are Liars! They had my car in for warranty work for 19days and now they say it is ready!! Well, I got in and the clutch was on floor. They broke my car intentionally to get money out of me...it ain't happening. AVOID More

Avoid this VW dealership they are unethical and unprofessional. They first stated they would refund my deposit due to the deal cancellation then they reneged. The sad part is that my family and I h unprofessional. They first stated they would refund my deposit due to the deal cancellation then they reneged. The sad part is that my family and I have purchased many cars from Pfaff VW/Audi over the years. They would rather tarnish their reputation and forfeit future purchases for a gain of a few hundred dollars instead of refunding the deposit. One thing I am certain of is that my next auto purchase will not be with Pfaff and any of their subsidiaries. I have purchased from numerous VW dealerships across the GTA and southern Ontario over the past 30 years and will be more than happy to recommend alternatives to Pfaff - feel free to contact me. Caveat emptor!!!!! More

We were very impressed with our representative Matthew Matti. He ensured we were fully informed throughout our buying experience, professional, personable, responsive to our many inquiries and very helpfu Matti. He ensured we were fully informed throughout our buying experience, professional, personable, responsive to our many inquiries and very helpful. Matthew made our experience awesome! More

The worst experience of buying a 2022 Jetta from this dealership. They took extra 2k dollars for bumper to bumper warranty at the top of regular warranty. They installed low quality uses tires, antifreez dealership. They took extra 2k dollars for bumper to bumper warranty at the top of regular warranty. They installed low quality uses tires, antifreeze started dipping low at the start of winter. Rear brakes and rotors gone in the fourth month. Now abs,airbags lights are on and they refused to fix this under warranty and Michael the service manager gave me a quote more than what the Brampton dealership offered. This is simply pathetic. Very disappointed. More

I was very impressed with this dealership and especially their staff. Disho was my sales rep and went over and above to make me happy and to get the deal done. I am very satisfied with how everything was their staff. Disho was my sales rep and went over and above to make me happy and to get the deal done. I am very satisfied with how everything was handled and how smoothly it went. I would highly recommend this dealership and especially Disho as your rep! My car is great and I am loving it. Thank you Disho and everyone involved in this transaction. More

I went for a part - price check and availability. Provided my VIN number. After 20 min waiting I have to ask again the same guy the same question. He said excuses and asked for 5 min to get me the in Provided my VIN number. After 20 min waiting I have to ask again the same guy the same question. He said excuses and asked for 5 min to get me the info. At the mean time a manager approached me and asked I need help. I question him how long it takes to get a quote for a part, and I was told 2 min. After extra 10 min waiting I left without the info and 30 min lost time. More

All I can say is wow what an amazing dealership! ! The staff and atmosphere was so friendly and inviting you just feel so welcome as soon as you walk through the doors. I had the privilege of deal ! The staff and atmosphere was so friendly and inviting you just feel so welcome as soon as you walk through the doors. I had the privilege of dealing with Stephanie David and she went above and beyond all my expectations. She was upfront and honest and very friendly and kind definitely made this the best new car purchase I’ve ever had I highly recommend her to anyone searching for a new car, you definitely won’t be disappointed!! Thank you Volkswagen of Newmarket but most of all thank you Stephanie for everything you’ve done, I absolutely love my new GLI Thank you Robert M More

Worst ever dealership experience, from dealing with Massimo in sales, to the service department and eventually escalating to the used car manager, and then the general manager, Chris Belear. Absolutely Massimo in sales, to the service department and eventually escalating to the used car manager, and then the general manager, Chris Belear. Absolutely zero communication between the departments and zero customer service skills. If your considering buying a car there 'd suggest you look at other dealerships, or be prepared to go through a lacklustre dealership encounter. More