Volkswagen Victoria

Excellent as always Have been with this dealership for 10 years now and have always received excellent service. Went in to have my battery replaced as it died unexpected Have been with this dealership for 10 years now and have always received excellent service. Went in to have my battery replaced as it died unexpectedly and they as always found time to fit me in. They also always take the time to fully look over my vehicle which is much appreciated; it is comforting that they take the initiative and don't wait simply for the annual inspections. More

Electrifing experience Buying a new car was never easier. Quite an electrifying experience buying my first VW E-golf. Looking forward to a long relationship with Volkswagen Buying a new car was never easier. Quite an electrifying experience buying my first VW E-golf. Looking forward to a long relationship with Volkswagen Victoria. More

Smooth out-of-province oil/filter change Visiting B.C. from Kingston, Ont. for the winter and required a routine oil/filter servicing on our 2016 Jetta. Friendly, professional and timely ser Visiting B.C. from Kingston, Ont. for the winter and required a routine oil/filter servicing on our 2016 Jetta. Friendly, professional and timely service from service rep Michelle Passmore and the VW service team, as well as a good follow-up discussion with sales rep Bailey Bowden and one other sales rep concerning a few specific questions on the 2019 Jetta. More

NewTires I always receive excellent service. This time, I had ordered a set of 4 new all-weather tires, as my annual service on Jan. 22/19 showed that the exi I always receive excellent service. This time, I had ordered a set of 4 new all-weather tires, as my annual service on Jan. 22/19 showed that the existing tires on my 10 year-old Jetta were dry cracked and the tread was tearing. The new tires were put on and balanced with a minimum of wait time. Thank you! More

Great service and excellent price for snow tires! Thank you Victoria VW for your outstanding service yet again! I needed snow tires for my recently purchased Golf and Vic VW not only had tires and rim Thank you Victoria VW for your outstanding service yet again! I needed snow tires for my recently purchased Golf and Vic VW not only had tires and rims at an excellent price, they were able to accommodate me and install them same day. More

Very helpful with all aspects of my purchase. Allan was right with me every step of the way and kept up with my various changes of idea in terms of what I was looking for in a car. I changed dire Allan was right with me every step of the way and kept up with my various changes of idea in terms of what I was looking for in a car. I changed directions several times and he never expressed surprise but just responded with an idea in support of where I was at the time, it was very helpful to me. More

Very helpful Service advisor Took down all the information we provided and made sure he had understood our concerns. Very pleasant and friendly advisor Called when he said he wou Took down all the information we provided and made sure he had understood our concerns. Very pleasant and friendly advisor Called when he said he would. More

Easy as anything Been in and out numerous times over the last 6 months trying to decide what was right for me. Robert was most helpful, never pushy and is a genuinely Been in and out numerous times over the last 6 months trying to decide what was right for me. Robert was most helpful, never pushy and is a genuinely likeable guy (& he knows his VWs too). Found the right car, (certified pre-owned), they did a great financing package and loaded me up with decent FACTORY warranty coverage for as long as I’ll ever own this car. couldn’t have been a more pleasant transaction More

Good experience My beetle was due for complete maintenance. While testing the sunroof a cable broke, so I have to return once the part comes in. Eric has been great My beetle was due for complete maintenance. While testing the sunroof a cable broke, so I have to return once the part comes in. Eric has been great at communicating with me to keep me up to date. More

Always a pleasure to seal with Volkswagen Service! Check-in is quick and friendly, staff keep in touch, and everything is explained clearly, and vehicle is returned fixed, washed and vacuumed. I have Check-in is quick and friendly, staff keep in touch, and everything is explained clearly, and vehicle is returned fixed, washed and vacuumed. I have never had to bring my vehicle back - it is fixed right the first time. More