Volkswagen MidTown Toronto

When I picked up the new car, I only had one key, and the dealership said that since the new car was transferred from another dealership, the other key would arrive soon. I contacted the dealership every wee dealership said that since the new car was transferred from another dealership, the other key would arrive soon. I contacted the dealership every week to inquire about it, and after waiting for a month, I was told that the key had been lost and they had to order a new one. After waited another month, I finally got the second key. Meanwhile, I noticed a patch of paint chipping on the left front door when I picked up the new Jetta. The dealership said they didn't have a blue touch-up pen at the time and promised to fix it as soon as they will order one. So I contacted the dealership almost every week and they kept asking me to wait. Six months have passed, they told me that this color of touch-up pen is always out of stock.No one knows when or if it will be available. They suggested I go somewhere else to get the paint done and have the dealership pay for it, but I decided to wait. Monterey Blue Pearl is the featured color for the 2025 Jetta, and we've seen it in various media. I'm speechless that this color of touch-up paint is out of stock indefinitely. Anyways, if there is any news, I will update it at any time. More

Terrible service, they were rude and made up an arbitrary amount of hours for a repair job. amount of hours for a repair job. More

Unfortunately their after sales service is less than adequate. You tell them about issues you have been having and they don't even scan for the errors just saying they didn't notice anything. You tell t adequate. You tell them about issues you have been having and they don't even scan for the errors just saying they didn't notice anything. You tell them about another issue with a brand new car and they don't even put the notes in the service record or have any idea of when they can fix it or even look at the problem. To top it all off they refuse to allow you to have a shuttle lift back to work because there was no charge for warranty work and only allow use of the shuttle if you have paid for a repair. I have never experienced this lack of care from any of the many other dealers in the past. After sales service rates a big zero. More

My interaction with Daniel at Volkswagen Midtown Toronto was outstanding. He helped us with everything I could possibly need, he was alert, friendly and gave us peace of mind when we needed it. He was the a was outstanding. He helped us with everything I could possibly need, he was alert, friendly and gave us peace of mind when we needed it. He was the absolute best manager I have ever interacted with at a car dealership, and I would recommend him to a family member or friend any day of the week. More

We spoke to a rep named Raphael. He was nice to begin with when we spoke the first time but completely changed his behaviour the next time. Not only did he not honour the deal which he promised us, but t with when we spoke the first time but completely changed his behaviour the next time. Not only did he not honour the deal which he promised us, but treated us with the least amount of interest. The manager too was not very helpful or nice. So many better dealerships around, this one should be avoided for sure! they lack integrity, customer service and frankly interest as well. More

It was a great experience buying a 2020 Jetta. We just went there for window shopping but ended up buying. Jordan convinced and explained with superior customer service. went there for window shopping but ended up buying. Jordan convinced and explained with superior customer service. More

Terrible Customer Service - Take your car somewhere else. Just like the other person who rated the service at this dealership, I second the advice of taking your car somewhere else to be serviced. Service s Just like the other person who rated the service at this dealership, I second the advice of taking your car somewhere else to be serviced. Service staff and especially service manager need to take a course in customer service. I was not made to feel safe, not valued and definitely my business not appreciated, Quintessential, take advantage dealership charges at their best, but more importantly not putting the customer first and making them feel safe and valued. Find another dealership that actually cares about their customers. More

Golf R-Fits like a Glove!! Right from inception, I was walked through the deal and transfer seamlessly! Jordan explained everything and made me feel secure and awesome through Right from inception, I was walked through the deal and transfer seamlessly! Jordan explained everything and made me feel secure and awesome through all the steps of the purchase. Even the send off was more than I could ever have expected with flowers to boot......literally in the boot!! Thank you Midtown, looking forward to great continued service ahead. More

Tiguan, New Member of Our Family Wonderful experience working with Nick. He was so instrumental and patient with us since day one. It was a long process before we finally decided whic Wonderful experience working with Nick. He was so instrumental and patient with us since day one. It was a long process before we finally decided which vehicle to purchase (We did our homework and research), and during the time, Nick was not only just helpful, but hew as also transparent us as well. We couldn't be happier with this new car, and would definitely recommend anyone to visit this dealer, especially Nick. More

What a great experience! Excellent customer service and quick turnaround time. We couldn’t be happier with our new car. Raphael was a pleasure to work with. Very honest, personable and professional. Th quick turnaround time. We couldn’t be happier with our new car. Raphael was a pleasure to work with. Very honest, personable and professional. Thank you again! More