Village Nissan

Worst customer service Read below from their website before going there for an express oil change service: 30 MINUTES OR LESS. GUARANTEED. Your Express Service will be c Read below from their website before going there for an express oil change service: 30 MINUTES OR LESS. GUARANTEED. Your Express Service will be complete in 30 minutes or less from the moment your vehicle is driven into the service bay – or your next Oil and Filter Change is complimentary. It’s our promise to you. Visit or call Village Nissan for details Careful - it's from the moment your vehicle is driven into the service bay!!! We brought our car last Saturday at 2.00pm, left there at 5.15pm. 3 hours and 15 minutes for an oil change. The guy sat next to me was there since 12.00pm and had been waiting over 4 hours with an appointment for changing his snow tires!!!! Avoid this car dealership. Worst of the worst..... More

Stealership. AVOID Village Nissan Worst Nissan Dealership ever. They are Scammers, on the day of pick my car up they force me to pay $500.00 to get the car or they would not release it Worst Nissan Dealership ever. They are Scammers, on the day of pick my car up they force me to pay $500.00 to get the car or they would not release it. After 5 year lease is done I wanted to buyout my car and out in the blue this dealership calls me and tells me that i have to pay $320 for late payment fee and was told there's no paper work. While all car payments was dealt with Nissan Canada in Mississauga, I end up calling Nissan Canada and was told Nissan Canada will debt from my account if its a late payment. Once I Finance the vehicle its all between me and Nissan Canada and the dealership shouldn't have anything to dealt with. I just want to warn everyone who is looking towards a Nissan do not buy from Village Nissan. 1 More

Great Customer Service!!! Sam Li is one of the best salesrep I've ever met. He is knowledgeable and calm manner. What he did today was appreciated-truly an excellent service. Sam Li is one of the best salesrep I've ever met. He is knowledgeable and calm manner. What he did today was appreciated-truly an excellent service. It was not perfect throughout our entire purchase but he went above and beyond to make sure the experience was as positive as possible for us. We had some minor problems along the way but was quickly and efficiently resolved as they went out there way to find a solution that met our needs. He also followed up to be sure we felt it was fair and that we were happy with the solution. We never felt pressured and had plenty of time to be sure it was the right purchase for us and we are so happy with our new murano. From the big boss - Darren with his great sales staff right through to the service department, it was an overall positive experience for us. More

Excellent new car sales service The salesman responded my email request promptly and followed up regularly. He showed the SUV and explained all features in detail before and during t The salesman responded my email request promptly and followed up regularly. He showed the SUV and explained all features in detail before and during the test drive. He helped me to work out the deal and made my car purchase a pleasant experience. He continued to show his professionalism in delivering car and after sale follow up. More

Gary the champ I bought sentra sl 2014 model yesterday from this dealer. I must say i am impressed by the kind of positive professional attitude showcased by one of I bought sentra sl 2014 model yesterday from this dealer. I must say i am impressed by the kind of positive professional attitude showcased by one of the most promising sales professional Mr Gary. The dealer is lucly to have this gem on board in their team. Gary- a man with full of energy, enthusiasm and passion to meet the requirements of his customer. I recommend everyone who is planning to buy a car, do meet him if you looking for a trusted n a professional sales consultant.. This being said.. I am looking forward to get efficient after sales support services from this dealer.. Thanks again Gary- you Rock :-) More

Find the right staff I bought two Cars in three years and have both bad and good experiences. I have dealt with different dealerships and their staff. If you want to buy a I bought two Cars in three years and have both bad and good experiences. I have dealt with different dealerships and their staff. If you want to buy a Nissan from this dealer. Go asking for Lance, an honest guy. They also has an excellent service advisor - Kasim, whom I believe is their star employee. For two and half years, I have been complete satisfied with his service. He speaks several languages, always tells you the truth and finds ways to help you save money. More

Stay away Negotiated 2 free oil changes upon sale. When I tried to claim the first, I didn't bring my 'coupon' and they woild not honour. Told them I was intere Negotiated 2 free oil changes upon sale. When I tried to claim the first, I didn't bring my 'coupon' and they woild not honour. Told them I was interested in buying a 2nd car (same year!) and this wan't leaving me with good first impresssion. Manager's reply, 'sorry'. Yep, they lost the sale of a new care because they would not give me my NEGOTIATED first free oil change because I forgot to bring a coupon. You've been warned More

Rude and Unprofessional !! We came to look for Nissan Rogue and met with Allan. When we asked about accessories pricing, Allan said that accessories was handled by Finance depar We came to look for Nissan Rogue and met with Allan. When we asked about accessories pricing, Allan said that accessories was handled by Finance department. We asked him to get a quote from the Finance department because we want to know our overall price. Instead of helping us, he told us to just go away. VERY RUDE AND UNPROFESSIONAL !! More

Excellent Customer Service I leased a Nissan Rouge 2016 from this dealer. The staff is friendly and knowledgeable, should definitely look for Tim (sales rep) for help, he is ver I leased a Nissan Rouge 2016 from this dealer. The staff is friendly and knowledgeable, should definitely look for Tim (sales rep) for help, he is very professional telling every details part and can help on any concerns you are having. Also the financial manger Frank is very nice and helpful with our financial parts, as well as they both have good product knowledge. Overall, me and my family had a amazing experience with them and very satisfied with the new car! More

Dishonest and conniving dealer Latest update Jul 5 2016 ----------------------------------------- Please read the full description below. In this paragraph I would like to post an Latest update Jul 5 2016 ----------------------------------------- Please read the full description below. In this paragraph I would like to post an update. After about 3 months of purchase I discovered paint chipping from my front bumper. I took it to a body shop and on inspecting the car the body shop said that the car was in an accident and that the bumper was not the original one and also showed me damages on bonnet which was repaired. Consider this, no accident showed up on the car proof when I purchased it while this car seems to have be in an accident due to which body work was done on the bonnet and the bumper. BTW this car was a certified pre owned. I would advise anyone who buys a used car from here to get the car inspected by an independent mechanic. Original Post -------------------- I purchased a Nissan Rouge 2014 from this dealer. Along with the purchase of the car, I also bought disability insurance to protect the financed amount. Just after signing the contract I requested the dealer that I changed my mind about the purchase of the insurance, the dealer informed me I cannot cancel the insurance. The terms and conditions of the contract state otherwise. The finance person was Steve Celap. When you deal with this person, don't trust him read the contract terms carefully. I was not happy with the purchase of the car because, it has some minor problems and one problem that seemed major but I could not reproduce it. The minor problems were that the mats that were there in the car when I saw it before the purchase were disappeared. When I asked them they said you know with used cars we don't know exactly what is there. With the purchase I also got my glasses tinted. However, they did a sloppy job and the windows were tinted properly but the side panel on the passenger door was not properly fixed. I went there once, they tried to fix it but it is still not perfect. Additionally, I found that when I brought the vehicle home the first day these were scratches and damage in the trunk of the car which they declined to fix. The more serious problem is that sometimes when I turn the steering wheel, I feel a pushing sensation beneath my feet on the driver side and there is clunking sound. This only happens sometimes. I took the vehicle to the dealership and they said there is nothing wrong with it. Unhappy with the sale, I decided that I will try to upgrade my vehicle to a newer model 2016 if they agreed to cancel the sale. They obviously would not cancel the sale. I spoke to their manager Mac Shen. He wanted to me to trade in the vehicle and he was working out a payment that made it seem as if I would loose only a couple of thousand dollars but in fact I would loose close to $4000.00. He is very conniving. Don't deal with this person. If you do make sure you read everything carefully and see all the buckets where he puts the money into. If you are not careful he will easily strip you of your money. For example, in my case he would give me a tradein value of my car of $22,000 but would put $2,000 extra into the purchase of my new car and would say I am giving you only $2000 less than what you purchased for and it seems like a fair deal when in fact, he was taking extra $2000.00 by putting in the price of the new car purchase which was $4000.00. I will never buy a car from this dealership again. More