Victoria Hyundai

WORST SERVICE EVER! In fairness, I should state that I didn’t but my Genesis GV80 from them. They didn’t have any back in 2021, so I bought a demo from Open Road Genesi In fairness, I should state that I didn’t but my Genesis GV80 from them. They didn’t have any back in 2021, so I bought a demo from Open Road Genesis in Richmond. I’m not sure if that had any play in this. My first interaction with Victoria Hyundai related to my car needing it’s 24K free service. All good, so far. A few months later, I noticed a whine coming from the rear of the car that seemed to be related to either stepping on the accelerator or releasing it. I made an appointment with Eric, my contact. Upon returning the car, I’m told the noise I hear related to my tires being cupped. This didn’t jive so I called Eric a week later, who referred me to Anthony Bird, the Service Manager. I called him. Within our conversation, he emphatically supported the Tech’s diagnosis of the problem stating “You need to replace your tires and this will solve the problem.” The weeks went by and the whining continued to get louder and more obviously related to the throttle. I called Eric again to say I didn’t believe the tires were the issue. Eric tells me to make an appointment for the following Saturday morning, which I do. Arriving on Saturday, Anthony Bird tells me the Tech doesn’t work Saturdays. He then tries to sell me the same tires that have apparently cupped after 30K as that’s their only option. Asking price $532, supposedly their cost. He states that they won’t investigate my complaint further unless I purchase new tires. At this point I feel the need to move up the food chain and speak with the General Manager, Brandon Kot. Same story from him. Buy new tires. So, I’m between a rock and a hard place. Even though every fiber in my being tells me it isn’t so, I go to Cal Tire and purchase new tires, not the brand I had before. $460 a tire by the way. After switching out the tires I ask the manager, Nate, to assess the old ones for cupping. He and 3 other technicians there say “Nope”. No cupping, except minor on one tire. Nate actually puts this fact on their invoice. The whining is still there regardless of new tires. Back to the dealer who finally agree for the Tech to accompany me on a road test. Within 3 blocks of the dealership he says “ I believe it’s the differential”. They keep my car for nearly a month waiting for parts and provide a filthy loaner. You’re competing against the likes of BMW, Audi and MB for luxury cars?? We finally get our car back all fixed, but they made me purchase new tires for nothing, so it needs to be pursued. Am I wrong?I work my way up the food chain at Victoria Hyundai and end up on the desk of …Brandon Tot again. Lucky me! Upon reacquainting him and asking that it would be equitable for some reimbursement for having to purchase new tires for no reason. He quickly becomes heated…swearing at me and in the end stating “ no f...king way I’ll pay you a penny” and hanging up on me. Really? The only option is to call Genesis Canada. No help there. May 1, it’s time for the free 36 KM service. I call and make the appointment. The next day, Anthony Bird calls me to say Brandon Tot has told him they will not provide any further service to my car. Based upon what?? Calling them out for shafting me because they can? I call Genesis Canada about this. I have yet to hear back. So, I book an appointment at Open Road Richmond Genesis. Great service! Unfortunately the ferry cost me $200 and this will continue until I ditch the car. So, the long and short of it… The Genesis GV80 is a wonderful car. I do love the vehicle but it has issues. It’s a car, right? However, my experience of owning it has been nothing but painful. If you live on Vancouver Island, I strongly recommend you look at any alternative to Victoria Hyundai. The initial purchase experience may be positive but the ongoing service will be a nightmare. As well, Genesis Canada is a joke. You cannot get beyond the people who answer the phone. Great vehicles but much to learn about customer service. GO ELSEWHERE! More

very very terrible service. I purchased a car from this dealership about 5-6 months ago and face very terrible customer service. while selling me a car, the sales advisor said t I purchased a car from this dealership about 5-6 months ago and face very terrible customer service. while selling me a car, the sales advisor said this car has 2 keys when I purchased it and all papers were done, then he said sorry this car has one key right and another I will call you when I get it from the Hyundai parts. now recently like yesterday I gave my car for regular service after waiting for 1.5 months for car service. When my car service is done and as soon as I leave the dealership my car suddenly stops in the middle of the road and shows an engine light and another light and also automatically shifts to eco to sports mode. and the service department takes another 30 min to fix the car. so from now onwards I never go to this dealership and I wanna prefer to go far instead of to going this dealership. bcs no want bad service. More

Excellent service and all of our questions were answered. We are very pleased with our new vehicle and the purchase process. We are very pleased with our new vehicle and the purchase process. More

Attentive and fair with pricing. Realistic about delivery time. We would recommend them without any hesitation Realistic about delivery time. We would recommend them without any hesitation More

I had a service issue with an Hyundai Kona EV that required towing. Spoke with Manager who told me 4 months ago he would address it. Despite emails no contact. Will never buy another Hyundai again. On required towing. Spoke with Manager who told me 4 months ago he would address it. Despite emails no contact. Will never buy another Hyundai again. Once you paid for and drove it off the lot they consider it your problem. More

I purchased a Kona on July 4 th and took ownership on the 6 th. Issac Kim was my salesperson and was amazing. He reviewed and explained everything and answered my many questions. Very patiently I might add. 6 th. Issac Kim was my salesperson and was amazing. He reviewed and explained everything and answered my many questions. Very patiently I might add. Ryan in finance was equally helpful. Everyone I met was friendly . More

I purchased an Elantra a couple of days ago and Isaac Kim was so helpful and even came in on his day off to help me. He and Ryan Hoffman made my experience very easy. I will recommend them in the future. Tha was so helpful and even came in on his day off to help me. He and Ryan Hoffman made my experience very easy. I will recommend them in the future. Thanks guys. More

I want to make it clear that where I answered 'No' in the survey was because I have dealt with this dealership for over two years and I was aware of Service Dept., etc. Many of the features on the Ioniq 5, i survey was because I have dealt with this dealership for over two years and I was aware of Service Dept., etc. Many of the features on the Ioniq 5, i will never use, so I only asked about things in which I am interested. Nick made it clear I should not hesitate to make future appointments for further info. My main interests are in the amazing safety features and range. Driving position is important too, since I am not very tall and at ninety years young, I am not getting any taller. Things like radio, music, phone, are of no interest but warning signals, 360 degree cameras etc., are wonderful assists. I have had many positive comments about the appearance and the (Digital Teal) colour. I am more concerned about safety & performance than looks but one of my friends has named it 'The Chameleon Rocket,' People debate about whether the colour is green, grey or blue, depending on the brightness of the day. Cornering is superb. You may have gathered by this time, I am delighted with my Ioniq 5. More

Just bought a new Ionic 5 and everyone there was incredible to deal with. Thank you so much for making the process smooth and hassle free! incredible to deal with. Thank you so much for making the process smooth and hassle free! More

Good morning, My car has been in the store for 5+ days now (Wednesday, Feb 9 2022), and when my car was admitted at the store, they told me that the repair parts should take two days to arrive - at least now (Wednesday, Feb 9 2022), and when my car was admitted at the store, they told me that the repair parts should take two days to arrive - at least the most urgent ones. I have called February 14th, 15th, and 16th, and none one can give me any information about my car. I understand that the person in charge of my car is out because of a personal issue. I don’t have any problem with that, and I understand those personal calamities. The person in charge of my ticket should be able to take as much time as they need. But as a business, procedures are essential to keep things goings regardless of personal calamities or employee issues. Delaying a repair cost clients a lot of money and time on top of the reparation. If Hyundai cannot do anything at the moment, then say so, and I can find another mechanic. We are not talking about a normal reparation work of 300 CAD. I am expecting that If I am spending 5K on a reparation at least, they have information and a likely ETA. This is the first and last time I will do anything directly with Hyundai because the service is horrible. I want to clarify that the person in charge of my car problem is not the culprit of anything. If anything is the management that obviously does not have any procedure in place for personal calamities. I would suggest revising Hyundai procedures and making the proper corrections. Obviously, there is something wrong with management at that dealership. Update 1: They just called me this morning telling me they don’t know when the parts will arrive. No idea what kind of quality assurance or procedures are followed at Hyundai, but 5+ days later, an employee should not say, “I don’t know”. That answer only aggravates the situation and muds Hyundai’s reputation. Update 2: Now the car window was broken, and things inside we're robbed. It seems that Hyundai's responsibility is as bad as its service. They don't even put the window free of charge because the car was in their care while it was broken. I won't recommend their service. We asked when the repair part was going to arrive if any. Or, if there is any note, it seems that the people there do not document cases. If the person in charge of your case wins the lottery, no one knows about your car. Again 0 procedures or responsibilities of any kind. No idea how they are where they are, but obviously, high standards and procedures are not part of any document on the business. Now I am worried about what kind of repair job my car received. I would recommend going to another place to repair your Hyundai or anything related to your vehicle. Also, they don't have the minimum procedure to try to de-escalate things or make the client happy after so many problems. I am really disappointed in Hyundai's service. More